Keap Reviews

Keap provides a flexible and dynamic product that helps small businesses capitalize on marketing automation to remove the time-consuming tasks that we all have. Because of the flexible nature - I used 2 seperate applications - one for my events company and one for my digital agency. Since there are many redundant tasks and processes with events - booking speakers, reminders to speakers, attendees etc, I found that Keap helped me stay on track and on task so that I could focus on the really important stuff - like ticket sales. As a past systems integrator with many years of marketing experience, I find Keap has the right balance of technical power and ease of use. It has so many different versions now that there is a version for your business growth.

System emails do not use the templates that I create and store elsewhere. And the email builder need the option to send a text-only email.

Take advantage of all the free training offered to clients - and if it seems overwhelming, work with a certified partner to get it up and running correctly. This tool is way more powerful than it appears, but once it is up and running, you will have so much more free time.

One of my companies - until recently - ran 14 live events per month. We needed a dynamic system where;

Keap is one of the most powerful CRMs with a marketing component on the market. Great for not only the sales teams but any and everyone in the company that personally interacts with clients.

Because of its power, it can take a lot (of training/learning) to give your organization all of its bells and whistles. That said, users can be trained quickly for whatever their role may be: sales, marketing, executive, employee.

With larger teams, it is critical to know who is speaking with whom and what is transpiring. Setting up opportunities, tasks, appointments are all essential for day-to-day excellence.

Keap makes it easy for a professional services business to nurture and close. Additionally, it serves as my business line and aligns with what distinguishes me from my competition: quality and high touch.

The number of features can be overwhelming without assistance and the app is a little buggy.

The majority as a small business owner and its ease of use. My customers love it and makes my life easy.

The client contact record. We are a heavy client based company. Lot's of orders, etc. This record keeps everything in one place and easy to navigate. Very intuitive. Also, your customer support is the fantastic!

We do a lot of automations. Marketing analytics is the one thing that Keap is very lacking in.

Ease of automation

I absolutely love the versatility of Keap. Whatever I can imagine in terms of an automation/workflow, I have been able to create inside of Keap. I also love that it works in the same way I think, very logical, analytical and WYSIWYG. If I have a question, customer support is only one click away and are readily available to assist. It integrates with so many programs and the endless feature make it an asset to any small business.

While they have worked out a lot of them, a few years ago - it hit a point where it was REALLY buggy. I haven't had any problems sense then so I can't think of anything I dislike right now.

As an administrator for Keap, it has helped my clients easily onboard new clients, convert potential leads, keep contact lists warm with nurturing campaigns, and ease the checkout process with an intuitive shopping cart.

It has customizable template and the automated follow ups and remainders

Price is a bit slightly expensive for start ups

Store customer information, Track customer intercations.

Simple and powerful features for segregating customers and keeping them engaged after they express interest in our company.

We have to manually update our customer records since it doesn't interface with SQL easily.

Staying in touch with our many customers.

The automations make sure no lead goes untouched, which is great for a small business owner who has many plates to spin. Once it's set up it pretty much runs on autopilot. The nice part is that their onboarding helps you ramp up for immediate success.

Not much. You simply have to stay on top of it every day to see how the leads are progressing. I do wish they had simpler API's for integration with other business systems and social media.

It solves the problem of leads falling through the cracks. This alone pays for it.

I was getting burned out from my business and everything I loved about what I do was overshadowed by the boring annoying tasks and reminders I had to do. The best thing about keap was everything from my marketing, to fullfillment to even employee communication was automated. The best thing about keap is how it gave me the freedom to do what I love and spend less time on the crap I hate.

Oh and you cant do better than the customer support team. The fact you can call in and speak to an actual human being for help is amazing.

The ONLY thing I wished keap would improve on is the mobile app. The work around I found was just using the chrome and on my phone but still. The keap mobile app could use some work.