k2-keyserver Reviews

The most helpful thing about AllSighThe most helpful thing about AllSight is the ease with which we can accomplish a variety of tasks, from hardware/software inventory management, setting up a checkout module, mapping areas, exporting data, running reports, etc... And of course the customer service. The Sassafras team has been terrific in having one on one meetings with us to teach the functionality, answer all questions, troubleshoot possible bugs and provide requested functionality.

For downsides, I guess I would say that based on what one is trying to do, they must switch between the web interface and Key Configure (i.e. some of the functions, settings and report styles will need to be run in one interface over the other). That said, the organization seems to take customers' input to heart and updates the software often.

If you have software/hardware management needs, the software and customer service are second to none. I highly recommend giving it a try.

We decided that one of our top priorities was to establish a solid hardware inventory management system. So thus far our focus has primarily centered around importing all of the computers/peripheral devices, along with their asset IDs, locations, etc... This has already been a great help in determining when warranties will be expiring to assist with our computer refresh protocol. Moreover, we plan to use the software for laptop checkouts, managing software licenses, and helping students see which computers are available in common areas.

The speed of getting an answer to a question from any member of their team.

I have not found anything I dislike about Sassafras AllSight.

We have used this product for some time now at a limited capacity but have recently started using it more for various other features such as inventory, loaner tracking, mapping, etc.

I like all the features the system brings to manage our assets easily.

I believe all the features of sassafras allsight do not give any reason to dislike the product.

Sassafras AllSight keeps assets management in one place and gives the availability to students to use Lab Machines remotely

Sassafras Allsight is an excellent hardware/software/asset management system, my favorite thing about it is the constant innovation/expansion of features.

I really don't have anything negative to say about the product, any issues we've had with it were due to our user errors.

Allsight allows us to keep tabs on our hardware and software usage, as well as track purchases/lifecycles.

The support staff here are phenomenal. Any time I've need help, with something minor or something big, they've been quick, professional and friendly.

Nothing. Seriously, we have no problems with the product or support.

Some software vendors provide us with a KeyServer license file for concurrent software use, we have been able to create policies for doing this ourselves, and this gives us excellent data for software usage on College-owned computers even if we are not managing licenses with the KeyServer.

The Sassafrass Support Team is by far the best support group I've ever worked with in over 40 years of IT support. Every single question has been answered both expertly and professionally. Given the complexity of this product's work, there are many different options and ways of doing things. The Sassafrass Support team is always willing to help folks use their AllSight product in the way that is best for their customer's needs.

The AllSight product is a comprehensive inventory management tool. While some customers may have initially purchased AllSight for its ability to inventory and control software assets, AllSight has also become a valuable tool in looking at hardware assets.

Allsight's peak usage and login reports allow us to know where we need to deploy more hardware to meet our communities needs and where we can remove hardware assets that aren't being used. We also use the easy-to-create "Maps" to let our community know where to find the hardware and software resources they need to get their work done. And, AllSight's integration with remote access tools allows us to readily provide remote access to several computing resources via a web browser.

It's honestly hard to think of a negative.

Sassafrass AllSight allows us to look at the actual usage of software and computer hardware assets we have deployed at our college to ensure that we have the accurate numbers and types of resources deployed where they are needed.

Sassafras is the Cadillac of an ITAM - it provides an incredible amount of information that no other product rivals. While there is a learning curve to get the most robust data, in the end, you have more data than you could ever ask for. Best of all, it is stored on a locally hosted server, so integrations with other tools is easy. And their support is the best I have ever worked with across dozens of vendors. No vendor comes close to being as knowledgeable and responsive.

It requires a decent amount of training to use all of the features. It takes time to integrate with systems (purchasing, etc.). But, with patience, you end up with a great product. Their training is amazing though, and they have the best documentation in the business.

Sassafras gives us both hardware and software inventory and comprehensive data on software usage. This usage data is by endpoint and software package - down to minor versions should you have many. This product quickly helps you understand if you are under or over-provisioned for licenses. Integrations with Intune and Amazon App Stream, as well as Jamf, make this even better for the above.

There isn't one thing about this software I can point to and say that's why we use it. The whole package is magic. It does what we need and we've only scratched the surface of it.

I need to spend more time with the software part of it. That's where our hang-ups come from. I think we have the hardware protion down but we need to focus more on software products.

We couldn't get our act together with inventory. We used everything from apps to spreadsheets and just couldn't get a handle on it. Sassafras changed that. Now our help desk is using it and pulling reports from it. Leases go back on time now.

The best tools from Sassafras are definitely within KeyReporter, and support staff are always available and listening to feedback to improve their product. This is demonstrated in the upgrade to 7.9 with KeyConfigure capabilities migrating into KeyReporter for more straightforward functionality and usage (more loaner checkout admin tools, improved reporting for computer groups/labs, filters filters filters).

Along with being impressed by the product itself (which has many capabilities beyond what we use every day), I think an extraordinary mention to the support staff is warranted. Whenever someone asks me what good support looks like (or whenever I want to tell people what good support looks like), I point to Sassafras support. Sometimes my emails are answered in minutes (my experience!), but I know I'll have a detailed, helpful response by COB (usually a lot sooner). I can't think of another company with that kind of speed or quality of support.

Many thanks to you all!

I'm not a massive fan of using KeyConfigure (mainly because we use quite a few systems and learning KeyConfigure's layout and components is... sometimes time-consuming), but I think I'm not alone there. Sassafras is listening, hence the upgrades to KeyReporter.

Sassafras AllSight is bridging the gap between onsite support and remote staff, allowing us to see and utilize essential data for managing our environment in one place and coordinate efforts appropriately.

We have been using Sassafras for many years but have ramped up our usage since the pandemic. The tool has allowed us to fully migrate our hardware inventory out of Sharepoint/Spreadsheets and into a tool that allows for automation and consistency. The support team members are great, responsive and always ready to help. Sassafras is the only company I look forward to communicating with when I need help with something.

I would say that the product isn't SaaS-based, but today during a Sassafras webinar, I learned that they are beginning to offer SaaS environments. I'm super excited about this!

Sassafras helps our team track hardware and software usage. The new hardware asset features allow us to track a device throughout its lifecycle. The software policies are a great way to stay compliant and save money if you are not fully utilizing license agreements.