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Jira Reviews

User Rating

4.9/5 (Based on 12,424 Ratings)

Rating Distribution

  • Excellent

    91.1%
  • Very Good

    7.1%
  • Average

    1.3%
  • Poor

    0.5%
  • Terrible

    0%

User Sentiments

Ease of Use, Extensive Integrations, Customizable Workflows, Agile Project Management

Steep Learning Curve, Complex Configuration, Slow Performance, Limited Mobile Functionality

Do You Use Jira?

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Review Summary

Jira is a project management software praised for its versatility and customization options. Users highlight its user-friendly interface, powerful features for issue tracking and project planning, seamless integrations, and excellent customer support. Commendations for its agile methodology support, reporting capabilities, and mobile app functionality are also notable. However, concerns regarding pricing, occasional glitches, and a learning curve for new users have been raised. Overall, Jira is a comprehensive and widely-used project management tool valued for its flexibility, customization, and robust features.

Pros

  • Comprehensive project tracking and issue management capabilities.
  • Easy integration with other Atlassian products and thirdparty apps.
  • Customizable workflows and extensive reporting options.

Cons

  • Some users find the interface complex and difficult to navigate.
  • Can be expensive for small businesses or teams with limited budgets.
  • Occasional performance issues and bugs reported by users.

AI-Generated from the text of User Reviews

Reviews
AN

Anand N

November 1, 2026 Source: G2.com
From Scattered Updates to Clear Workflows ''Jira''
What do you like best about Jira?What I like most about Jira is how it keeps my daily work organised and makes team coordination easier. I have been using it for around 3 years as a Senior DevOps Engineer, and it has become an important part of my workflow.What do you dislike about Jira?Recommendations to others considering Jira?I regularly use Scrum and Kanban boards to manage sprint tasks, track progress, and monitor pending work. Creating tickets, assigning tasks, and updating statuses is straightforward. The filters and dashboards are especially helpful. For example, during deployments, I can quickly find high-priority bugs and pending issues without checking every ticket individually.What problems is Jira solving and how is that benefiting you?
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AA

Ayush A

November 1, 2026 Source: G2.com
Jira Excels at Customizable Project Tracking and Agile Collaboration
What do you like best about Jira?Jira excels at project and issue tracking. Its customizable workflows, Scrum/Kanban boards, and real-time visibility into tasks help teams collaborate effectively, stay organized, and deliver projects on schedule.What do you dislike about Jira?Can't create tasks under user stories to capture complete trail of work done with proper efforts only sub-tasks helps for this purpose. So, I find it easy Agile Central Clarity tool. Also, Complex workflows and excessive customization can sometimes make navigation difficult and increase the learning curve. Additionally, performance can occasionally slow down when working with large projects or heavily customized boardsWhat problems is Jira solving and how is that benefiting you?Tracking of Project management activities, tasks to help link those tasks with dependent tasks. Also, it helps define milestones and timelines with proper governance.
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DD

Dominique D

November 1, 2026 Source: G2.com
Une organisation puissante, freinée par une recherche complexe
What do you like best about Jira?I appreciate the organization of Jira and its API, which simplify actions. I use it to create requests from our often Excel-based calendars, as well as to search and retrieve information for our CRM platform.What do you dislike about Jira?I sometimes find the interface illogical, especially in presentation and search when I want to make changes. The query language becomes necessary for advanced searches, and fields are sometimes complex to find. A selector or AI assistance for writing queries could help.What problems is Jira solving and how is that benefiting you?I use Jira to organize, plan, track, and document the management of our ISO 27001 program, produce evidence, and organize activities.
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SS

Sachit S

October 31, 2026 Source: G2.com
Jira Makes Task Management and Team Collaboration Effortless
What do you like best about Jira?I like Jira because it makes task management, bug tracking, and project planning much easier. The interface is user-friendly, and the customizable workflows and sprint management features help our team collaborate more smoothly. Overall, it improves transparency across the project and boosts productivity.What do you dislike about Jira?Jira can sometimes feel complex and overwhelming because of how many features it includes. The interface isn’t always as intuitive as it could be, and setting up certain configurations and workflows can take more time and effort than necessary.What problems is Jira solving and how is that benefiting you?Jira helps me keep all my tasks and project work organized in one place. I can quickly track what still needs to be done, monitor progress as work moves forward, report bugs, and see what my teammates are working on. It saves me time, reduces confusion, and makes collaboration smoother. Overall, it helps me stay on top of my work and finish tasks on time.
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VM

Verified User in Electrical/Electronic Manufacturing

October 31, 2026 Source: G2.com
We use Jira for Bug/Feature Reporting, to manage our sprint and tickets Jira Makes Bug Reporting and Tracking Easy
What do you like best about Jira?Jira is the tool our team uses for bug reporting and trackingWhat do you dislike about Jira?Would be nice if larger size attachments could be added and had more plug ins and integrationsWhat problems is Jira solving and how is that benefiting you?I work as the QA and primarily work on the Tool.
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AD

Aditya D

October 30, 2026 Source: G2.com
Excellent Project Tracking and Agile SDLC Management
What do you like best about Jira?Project management and tracking What do you dislike about Jira?Productivity and blocker tracking and discussionRecommendations to others considering Jira?Requirement discussion with business What problems is Jira solving and how is that benefiting you?and Agile process to be on top of SDLC model
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MP

Meenali P

October 29, 2026 Source: G2.com
Defect & Hand-off Lifecycles Jira: The Industry-Standard Powerhouse for Agile Workflows and Issue Tracking
What do you like best about Jira?Jira stands out in software development and project management as the industry-standard engine for managing agile workflows, tracking complex issues, and maintaining visibility across engineering teams.What do you dislike about Jira?While Jira is a powerhouse for issue tracking and agile project management, its immense depth and enterprise focus make it notoriously frustrating for many users and administrators.Recommendations to others considering Jira?Fragmented Communication and Siloed TrackingWhat problems is Jira solving and how is that benefiting you?Traceability Gaps Between Code, Requirements, and Testing
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SS

Sheethal S

October 29, 2026 Source: G2.com
Unmatched Agile Flexibility and Seamless Integrations for Full Delivery Visibility
What do you like best about Jira?What I like best about Jira is its unmatched flexibility in modeling Agile workflows, sprint boards, and release cycles. The UI/UX of modern Scrum and Kanban boards provides clear visual status across complex epics and backlogs. Its integrations ecosystem—seamlessly linking GitHub/GitLab, Confluence, Slack, and CI/CD pipelines—automatically syncs ticket states with pull requests and deployments. Onboarding for new team members is straightforward with standard project templates, while Jira Automation handles repetitive triage without manual overhead. From a pricing and ROI standpoint, it replaces scattered spreadsheets and status meetings, giving engineering and product leadership complete delivery visibility that easily justifies the licensing cost. And the performance of JIRA is very effective.What do you dislike about Jira?Jira can quickly become over-engineered and sluggish if not governed by an experienced administrator. The permission schemes, issue type mappings, and custom field configurations are notoriously complex, creating a steep learning curve for non-technical team members. When projects accumulate dozens of required fields and multi-step approval gates, ticket maintenance turns into an administrative chore for developers rather than an enabler of productivity.What problems is Jira solving and how is that benefiting you?Before Jira, our team struggled with fragmented project tracking across spreadsheets, Slack threads, and disconnected Git repositories, leading to scope creep and untracked bugs. Implementing Jira centralized our sprint backlogs, bug triage, and feature releases into a single source of truth. This has eliminated redundant 30-minute daily status syncs, improved sprint velocity forecasting by over 20%, and cut our bug resolution turnaround time in half.
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VU

Verified User

October 27, 2026 Source: G2.com
Simple Navigation Brings Clarity to Scrum
What do you like best about Jira?I use Jira for scrum project management, and I value the visibility and clarity it gives me. The user interface is simple and easy, I like the navigation, and the initial setup was super easy.What do you dislike about Jira?NothingWhat problems is Jira solving and how is that benefiting you?I use Jira for visibility and clarity.
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VS

Vivek S

October 27, 2026 Source: G2.com
Jira: Powerful Project Management with Room for Improvement
What do you like best about Jira?Jira simplifies project management with customizable workflows, Kanban boards, and useful integrations. Its performance is reliable, and AI features help automate tasks and summarize updates. It offers good value for productivity, though pricing can be high for larger teams. Beginners may need time to learn the interface, but its documentation and support resources are helpful.What do you dislike about Jira?Jira can feel complicated for beginners, and setting up workflows may take time. The pricing can be expensive for larger teams, and some advanced features require paid plans. The interface could also be simpler and more intuitive.What problems is Jira solving and how is that benefiting you?Jira solves problems with task tracking, team coordination, and project organization. It helps me manage deadlines, monitor progress, assign responsibilities, and identify pending work. This improves productivity, keeps everyone aligned, and makes project management more efficient.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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