ipSCAPE Reviews

Provide accurate time, especially when you're on break or lunch. Easy to log in. Provides us an insight into how many calls are waiting on the other line. This helps us to manage our calls.

IPscape error occurred while wrapping the call and when you changed your pause reasons. Sometimes we're unable to click other buttons like the transfer call button.

This benefits us in terms of handling and to manage the calls. IPScape enables us to communicate well with our customers and resolve their problems and issues.

It help me monitor the users within the company real time

The numerous times that it crashed and had errors

It help us monitor and asses the employees customer service skills

ipSCAPE is helpful since we can listen to our previous calls to improve ourselves. The best thing about using ipSCAPE is allowing you to communicate with other countries.

It is not a dislike but a suggestion, as sometimes we experience latency on the tools. We would recommend providing an immediate response as it was essential to our work.

It helps us communicate with our customers quickly, and sometimes on the information provided; we can use it to locate which country they are calling from.

It will allow us to know how many calls are waiting on the other line so that we can manage our call as part of that this is the tools where we can able to communicate with our customer and help them with their concerns.

Ipscape is a good tools but somehow it has latency but still manageable.

The problems is ipSCAPE solving and how is that benefiting out business is by helping our customer with their concerns in which it also help our business in a way he can have job.

i can quickly check and monitor the activities done by my agents as well as to listen to the agent's calls for evaluation of audits on a daily basis to also improve the agent's performance

Sometimes it will just keep on loading and I would need to log off the tools and log back in and then go back from where I was doing. I hope this will get fixed.

It solves the time to monitor the activities of the agents as well as to immediately listen to calls to help improve the agent's performance especially if there any escalations

For me to time-in and time-out on time and to check manage the time.

When theres is system update but all good all the time.

The call leave the notes on the Ipscaped.

It is providing me an accurate time records

Sometimes errors sometimes come in our end

Call management

I can quickly see the pause reasons for everyone on the production floor. Also, I can immediately listen to calls for evaluating agents's performance on their calls.

There are times that it is slow and will keep on loading. I will need to refresh the page to continue what I am doing. I hope this gets better as ipscape is a very convenient tool for my everyday tasks.

It can make me quickly evaluate calls for my agents and monitor what they are on to help our handle time for calls to improve. This also gives an overview if the agents are experiencing tools issues by checking their pause reasons.

The most helpful about Ipscape is the reporting and also the recording is nice. It's very helpful for me especially when I am listening to the calls of the agents and my team

There's nothing that I can think of. It really helps me a lot being a quality analyst. It easier to use and sort especially when I am listening to call recordings of my agents

Analysing the call of the agents. Using Ipscape i was able to listen to their calls and provide feedbacks about their opportunities and ofcourse the positive highlights of their call. Then from there I was able to contribute as well to the account's action plan.

it help us in monitoring your queue status

you don't have the visibility about how many minutes your on wrapping or hold

you were able to assist the customer by communicating through IP Scape