InTouchCRM Reviews

I like how easy InTouch CRM is to use and how it brings contacts, sales, and marketing into one simple system. The automation and clear pipeline view save me time and make managing customers much more efficient. The automation saves me time by handling routine tasks like follow-ups and reminders, so I don't miss opportunities. The pipeline view gives me a clear snapshot of where each deal stands, making it easier to prioritize and close deals faster. I also appreciate how easy the initial setup was.

Some features feel a bit limited compared to larger CRMs and customization options can be restrictive. The interface could also be more modern and reporting tools could offer deeper insights.

I use InTouch CRM to manage customer relationships, track leads, and organize sales activities. It helps me store contact details, monitor deals, automate marketing tasks, and keeps everything—sales, communication, and marketing—in one place, improving efficiency. Automation reduces manual work and gives better visibility into my sales pipeline.

Great software and easy-to-use system. Useful in follow-through and organization and managing a team.

There is nothing I can think of. I like using it.

If you are running a real estate firm and need a way to manage your business, track employees' follow-ups with clients, and have automation in follow-ups, don't hesitate to use this program.

Nothing system works perfectly well no hiccups

We are looking for a tool that has the best marketing features available like auto-mail, SMS, notifications, Theme based updates, etc., and our team of sales and marketing should track the communications made so far with the customers for the best proposal of our products. InTouch CRM has equipped with such features, and all the communications can be easily tracked with the system pertaining to the customers. Users can add the customer details and the products they needed and design automatically proposed the notifications at the scheduled time. The schedule can be customizable and as per the business requirements. Its intereconnectibity with salesforce, lead autmation and social media integration for 360 degree customer orientation.

The data entry field is somehow very long, and attributes are also very high. The user is not able to delete the data box he is not used to but only can inactive the same. On the dashboard, it shows the display as Inactive, and for the entries, the user needs to scroll down the screen to find the exact entry where he has to make it. The support system can also be equipped with Ticket System so that all the issues can be store together and can be tracked easily. Mobile version is not set as per the screen, and there is sometime sync issue faced in social media integration.

For managing marketing tools like auto-notifications, emails, customization themes, etc., and interrelated the CRM database with it, this tool is the best choice.

We have a massive database of customers, and we need regular marketing emails and notifications required to be sent to every customer for the latest deals and offers. Our staff should be aware of the purchases made by the client so that accordingly the deal can be suggested. The customization mail is also our primary requirement which should be connected with the official theme of the mail. This CRM tool can create notifications and emails as per the user requirement and can be sent to the requisite customer based on purchase history.

Intouch CRM is one of the best tool i have ever used. It is basically the aitomated tool which provide you the automated services regarding CRM related to your smal and large business. Moreover, the name of the tool is the assurance that you will be in touch with your customer audience. My business didn't responding much good before using this tool but know I am happy because I am leading my business targets by using this easiest tool. It is not wrong I say that its not a tool its a helper which helps you to make stronger your relationship with consumers. It has very nice and easy interface along with the many customization options.

Sometimes the tool gets stuck until you restart your device but I don't know why why this gonna happen it will makes you frustrated but this happens very rarley So, it is bearable.

Over all i am happy with the tool even i am still using this tool for my business and i recommend you all

it's really a nice tool to use for your business i assure you will gonna like this tool. May someone else

This CRM keeps me literally "In touch" with my clients every month, holidays, birthdays, anniversaries, etc with just a quick click. I love how easy it is to set up groups so I can tag certain clients so they receive the appropriate email.

I have a hard time with the program when I use my MAC, whichI use 98% of the time. It does freeze up a bit when I use the MAC and I have to shut down and start over. It is a little frustrating.

I highly recommend this software if you are looking for something easy to use.

InTouch helps me stay in touch with clients through setting up groups then campaigns. I do not have to think to send pertinent info it does it all for me. It also reminds me to call my clients which I find helpful as well.

I love that I can set up groups and campaigns attached to each group. I can market for up to a year in less than 10 minutes. I also love the reminders that alerted to daily. I like how I can add members to the same family and add birthdays and anniversaries.

I sometimes have issues when I use my MAC it freezes up. When I use my desk top I do not have this issue.

If you are looking for a CRM that is easy and efficient I highly recommend InTouch CRM. It makes keeping in touch with your clients so efficient.

I reach out to my clients and prospects on a consistent basis. I am solving the issue of keeping in touch with prospects and clients . I wouldn't have time to call or send individual emails. This CRM does it all for me.

Email campaigns that you can setup to stay in touch with your sphere of influence are awesome. I also am pleased with the ability to post listings (mine or other agents in my office) directly to social media before hosting open houses. Keeping Blogs active on my website is also great.

Ability to set up Mail campaigns and customize them, eddm option, connection Market Leader are all great features.

Lack of link between MLS contacts and in-Touch database contacts. would be nice to keep them in-sync. Contact import process is very slow, should be much faster

The main function of in-Touch for me is to keep in constant contact with my Sphere of influence. Holiday email campaigns, market updates, anniversary and birthdays greetings, follow-ups with former and recent clients are so much easier with in-Touch.

InTouch CRM just seamlessly centralizes everything a small buisness needs. Instead of hopping between three different apps, it combines contact management, sales pipelines, and email marketing under one roof.

While intouch crm covers the essentials perfectly, it's reporting and analytical tools feel a bit limited compared to other large CRMs. It can be difficult to build highly customised dashboards or pull granular data on specific metrics.

Before using InTouch CRM, our customer data was completely scattered across different spreadsheets, email inboxes, and physical notes. We were losing track of follow ups, and when a team member was away, no one knew where a specific deal stood.

InTouch CRM excels in its simplicity and ease of use, making it an excellent tool for small businesses that want to manage customer relationships without the complexity of larger CRM systems. The interface is intuitive, and the system offers strong automation features for email marketing, task tracking, and customer segmentation. The ability to easily set up drip campaigns and manage contacts in one central location has streamlined our marketing efforts and boosted efficiency.

One downside of InTouch CRM is the lack of advanced customization options. While it covers the basics well, more flexibility in reporting, integrations with other tools, and customization of dashboards would make it even more powerful. Additionally, the mobile app could benefit from improvements in speed and functionality to match the desktop version’s performance.

InTouch CRM is solving the challenge of managing customer relationships and marketing efforts in a streamlined, organized manner. It centralizes contact information, automates follow-ups, and tracks interactions with ease, which helps reduce the manual workload associated with customer outreach and lead nurturing. This has significantly improved our team’s productivity by allowing us to focus on higher-value tasks while ensuring no potential leads or important customer communications slip through the cracks. The email marketing automation has also helped increase engagement and lead conversions, benefiting our overall business growth.

I like the fact that through InTouch CRM, it becomes easier for me to keep track of my clients. The feature that allows me to review the history of customer interactions in one application is great. This detailed client information is useful to me in interaction and creating close-knit connections.

InTouch CRM lacks is the segmentation and in general sales analytical capabilities. I can’t easily measure key parameters such as lead response rates or, monitor the sales trends. This leaves me with a poor ability to assess the contributions of my sales approach or the efficiency of my sales pipeline for expansion

I was able to find out that InTouch CRM assists me in organizing the interactions and contacts with my clients. This helps me a lot and makes me not to be easily stranded on what to do when dealing with the clients.