Instabot Reviews

1. I appreciate that the chatbot flow is intuitive, user-friendly, and straightforward to understand.

2. The detailed analytics provided by Instabot are extremely useful and allow us to gain valuable insights for our review and improvement.

3. It's great that editing the conversation with the chatbot is effortless and straightforward, enabling us to quickly make changes and improvements.

4. The support team's quick and responsive customer service, easy communication, and understanding attitude have made our experience with Instabot very positive and earned them an A+.

5. The ease of deploying Instabot on our website has saved us time and resources, allowing us to focus on other important aspects of our business.

6. The preview feature of Instabot is incredibly helpful and responsive, allowing us to see how the chatbot will look and function in real-time without any lag.

7. I love how Instabot's appearance can be customized to match our brand colors and style, giving our chatbot a professional and cohesive look and feel.

8. The IP detection feature of Instabot is a game-changer and allows us to minimize the number of monthly active users, thereby allowing us to focus on providing quality customer service to those who need it the most.

9. The ability of having multiple chatbots has been incredibly helpful for us in providing services to our other clients.

Although the basic package of Instabot offers great value, I wish it included a feature to remove the "powered by" message and upload our own icons for the chatbot.

Our goal is to minimize the number of calls made to the contact center and control the size of our monthly active users who are utilizing the chatbot. We found that Instabot was instrumental in achieving these goals, thanks to its user detection feature, which allowed us to focus our attention on those who needed it the most.

What I like best about this is that it's totally awesome and easy to set up and use, where persons would normally call a company in just to get an issue solved the bot is able to assist the person as YouTube videos can be added there and that's super cool.

What I dislike about this bot is that though it may have all the awesome features of being able to assist an individual with an issue it can lack the human appeal that most people want and that to me is a little setback.

I would recommend this application to anyone because it helps a lot especially in getting information to an individual fast.

The problem that this application is solving is that of being able to assist customers who have issues that can be fixed with just a few steps allowing the customers who have critical issues to call into a line that's not busy.

As a sales and marketing consultant I have had the opportunity to work with various Chat and ChatBot platforms. I find Instabot an excellent tool to complement a whole lead generation ecosystem. It is easy to understand, with a very logical and friendly user interface but at the same time very powerful and I have allowed myself to model all the conversations that we need in our lead generation strategy. Likewise, we have been able to integrate Instabot with ActiveCampaign, which is one of the Marketing Automation tools that we use in our projects, thus achieving an integrated flow to operate our marketing and sales funnels.

It would be nice to have some improvements in internationalization such as the possibility of having some phrases and messages that are displayed in the chat window translated into other languages and the management of additional time zones.

As part of a lead generation strategy, we have built an ecosystem made up of various tools within which a chatbot is essential to increase the conversion rates of interested parties to qualified contacts. In a short time we have seen that the conversion goals have increased using Instabot, since it has allowed us in an agile way to optimize the conversation flows and generate a much more personalized conversational marketing aimed at the audiences we want to captivate. Likewise, by being able to integrate it with other platforms such as ActiveCampaign, it helps us streamline workflows in our demand generation team.

I don't know where to start, there are so many reasons why I am an Instabot customer. I love how easy to use the tool is, very user-friendly. They have great support, very responsive customer service. This is of course if I can't find the answer in their many support resources and documentation. The price is great for small businesses. Has everything we need in a chatbot and I don't have to pay an arm and a leg for tools like Drift and Intercom, who I initially looked at. I like the ability to use different scripts for different pages, for multiple websites and get notifications for different goals. Truly perfect!

Cannot find anything to add, I love Instabot!

We are improving the user experience for our website visitors by giving them the ability to fill out an easy chatbot versus calling, emailing or filling out a contact form. We also get to ask pre-qualify leads ahead of time and save our sales reps the work of asking some questions.

By implementing Instabot I managed to improve my conversion rate from 0,8% to 3,2%

I would love if there was a spanish version

Request the demos so that you can optimize your chatbot. Also, I would like to recommend not to be very agressive with the chatbot. Allow the users to willingly interact with it, without making it pop up on every page.

I am using Instabot as a lead generation tool. The main benefit of Instabot is that it is very user friendly and our visitors are more willing to interact with the chatbot than with a questionnaire

Initially, on a free trial, I built a bot easily and integrated ith with our chosen CRM and marketing automation platform. A robust platform with great features and the team were very helpful. Recommended.

I have not found anything to dislike so far

Engaging customers in a new way (as opposed to website forms, emails and social media), has been great for us and a way to distinguish our brand.

Instabot has been wonderful to work with, especially with the humans who help run it!

Super easy to install and update. We were assisted in the set up process and were given a lengthy demo of the product before we signed up.

Really like the look and feel of the chat window itself. Adding nodes and actions is super easy.

Nothing comes to mind! Truly the team at Instabot has been a pleasure to work with. Despite the challenges of living in a pandemic, the team at Instabot have been professional and easy to work with.

Easy to keep up with client questions, customers now get instant replies. We are especially happy with 24/7 response for customers. As we get more traffic it will be easy to scale up support with the AI capabilities to adapt. For basic FAQ this is a wonderful way to answer client questions, because most visitors to our website would rather ask a simple question than read through a long FAQ section. We look forward to integrating AI on Facebook and other platforms over the coming months as our company grows.

The plugin interface UX\UI, and the front-end design are awesome.

Pricing is a bit high in my mind, and the value for price is a bit lower than I expect from a premium plugin.

Over all it's ok and I'm a happy client.

I deal with hundreds of IT products and I am really impressed with Instabot. Amazingly easy to setup our first bot with no previous experience. One week free trial with no credit card required. No steep learning curve. Instant deployment to our website with a snippet of code. I don't hesitate to recommend good products and this is certainly one. Also great support. Buy with confidence.

I have to write something here but I honestly have no complaints. I suggested a feature for predefined agent phrases bu they explained an even better way.

Freeing up time by categorising enquiries effectively and automatically pointing customers in the right direction.

- Fantastic templates get you up and running in no time at all.

- Helpful video tutorials for key features.

- Great onboarding experience.

- Key integrations with our existing tech stack.

No shortcomings with this platform found to date.

Until we implemented Instabot there was a gap in meeting our client's needs. Our website is the primary way our clients find us and it is critical that they get the information they are looking for as soon as possible. Instabot is an efficient tier-1 solution for interacting with prospective clients in a professional way and allows us the ability to respond 24/7 with key company service options. Not only can we engage our clients immediately but we can build out our CRM in doing so. Huge value add to our website for both clients and our company team members.