InMotion Hosting Reviews

excellent customer service and technical help when i need it

spam filter can be better. Dealing with Spam emails waste time and potentially dangerous.

I've been with InMotion Hosting for about eight years, and I've gotten really familiar with the interface, so I know my way around the system pretty well. Most of the time, the service is really good, and I always get good customer support when I need something. They've always been very consistent with their customer service and tech support, even though they've cut back on some hours; their chat support is always available, which I appreciate. I've always felt very comfortable with their tech support since I can communicate well with them, and they understand my needs. They teach me how to run my VPS server better, and even if the first suggestion doesn't work, they have other techs that can help. Their rates are very competitive, which is a plus since I run my business on a budget, and even though rates rise after the promotional period, they usually offer opportunities to keep costs down. Also, whenever I experience something like server spikes, they help by suggesting things I can install or change on the server. I also like that the setup is pretty straightforward; once I get one site working well, I can repeat the process for other sites with similar results.

I didn't like it when they cut their phone tech support down. They started cutting it off at 9PM at night, and then it comes back at 9AM in the morning. I'm definitely a person that likes to speak to someone and feel more comfortable. When I was upgrading, I was having quite a few problems on a legacy system before moving to a newer VPS package, and it took me a while to get it configured right. Sometimes when you have transitions, it takes a little while, but they did help me with that. But sometimes it does get a little frustrating. Wish I could get a quicker, more reliable solution faster.

I host 35 client sites with InMotion Hosting and find their service reliable. Their customer support helps me manage and teach VPS operations, though I wish for faster solutions. Competitive rates fit my budget despite rate increases after promotions.

I love the super helpful tech support. I'm not a web developer so I get stuck quite easily with my Wordpress site. They have been very patient with me and staying on the chat for well over an hour sometimes. They helped me recover a site I accidentally deleted so that was a huge relief! The hosting price for WP Launch is great too for an artist like me who is on a budget. My site is stable and any issues have been resolved very quickly with PHP upgrades and clearing cache files. It's been really easy to set up a staging site too for testing new features before they go live.

It was a bit tricky to figure out what parts of the InMotion interface I needed to use for my site, but now I know what to click on. C-panel is very straight forward and familiar from other hosting platforms so that really helps.

I'm not a web developer so I need a WordPress host who I can rely on helping me when things get a bit more complicated. I really feel like I'm in safe hands with InMotion as they have helped me on numerous occasions, wich is great for the price I'm paying.

I absolutely love the back-end customer service of InMotion Hosting. It's the best I've ever seen, and it sets them apart from all major competitors. Whenever I have a problem with my WordPress websites or email issues, they're always there to help. Even though there's sometimes a little wait time for service, the support is so outstanding that I hardly see it as a problem. Additionally, I'm not a programmer, but InMotion Hosting consistently supports me as I build my own websites, helping me navigate through things beyond my expertise. They also own Web Hosting Hub.

All is great with Inmotion Hosting.

InMotion Hosting offers incredible backend customer service, solving my problems with WordPress websites and email issues efficiently. They support me in building my own websites even though programming isn't my expertise.

I like that it is a hosting service that integrates everything I need to work: corporate email, domain purchase and management, web hosting, and the ability to run Node applications or APIs without complicated configurations. The cPanel interface is intuitive and allows for quick management of sites, databases, and files. In my work, it becomes very practical to have everything centralized on a single platform that doesn't require much of a learning curve.

What convinces me the least is that some advanced server customization options are limited. When I need more specific configurations, the only way is to use a rather basic web terminal, which makes more technical tasks take longer or require alternative solutions. It would be ideal to have more flexibility or more comprehensive tools for advanced adjustments.

Solve the problem of having infrastructure scattered across multiple services. At my job, I manage domains, frontend, backend, APIs, and corporate emails, and before, I had to handle several different providers. With InMotion Hosting, I can centralize everything: domain registration, shared hosting, Node application deployments, database management, and email configuration. This reduces costs, simplifies daily administration, and allows me to deploy updates and projects more quickly and in a controlled manner.

Their customer service is easy to get ahold of, and the people know what they are talking about.

I think more could be done to stop the spoofing of email addresses.

I use IMH mainly to host an education-related personal website. When issues occur, they get fixed quickly or they do a good job explaining what I need to do.

.Professional support, Security, and stable service

Sometimes the support queue is long (on line chat), i have to wait for long time

All email-related issues

I've reached out to InMotion tech support on many occasions over the years, and their experienced staff have always been helpful, professional, and friendly. Each time, my dilemma was met with patience and understanding, and the "problem" was solved in short order.

What I most value is knowing that IM staff have the knowledge base and experience to answer any questions I might have.

To be honest, I'm not aware of any "downsides".

I find the setup process with InMotion Hosting incredibly easy and supported, as their team diligently helped transition my website into their ecosystem. The technical support team is exceptional, often assisting with issues beyond their immediate services, and their extensive range of programs and services is truly comprehensive. This all-in-one capability and reliable support make them a standout choice for my needs.

Sometimes when I'm trying to get help from InMotion Hosting, I have to wait for a while. However, it's not been too bad since they have a callback program so I don't have to stay on the phone— they'll call me back when it's my turn.

InMotion Hosting provides outstanding technical support, assisting with both direct and indirect website issues, and offers a comprehensive range of services from website building to maintenance.

Sales, Tech Support &Customer Services are all great!

Not a thing. All aspects of InMotion products and serves have been 5 Star

Flexible plans that allow for expansion when needed to scale Easy set up. Fantastic technical support team.