Infraspeak Reviews

In our company, we have been using Infraspeak as our maintenance management software, and we couldn’t be more satisfied with the results. Infraspeak has allowed us to have real and precise control over the expenses and work times of each of our employees. This tool not only helps us optimize our internal resources but also allows us to reflect this data in sales for our clients, thereby improving our efficiency and transparency.

The user interface is intuitive and easy to use, which facilitates adoption by our entire team. Additionally, it is very simple to implement new functionalities within the system. The tracking and reporting features have provided us with a clear and detailed view of our daily operations, enabling us to make informed and strategic decisions.

The platform offers many variables, and it is constantly changing, adapting to needs, with contributions made by clients. The human team behind the platform is approachable, and they make your problems their own. The use for both the client and the "masters" is completely adaptable, and from the first day, it has been of great help. Communication with the client became easier, everything is recorded. Due to its ease of use for stores. The initial adaptation was super fast, and they helped us in the process, with periodic follow-ups. Daily use of it helps you improve, as there is much to explore.

Initially, it wasn't a platform for my sector, but by collaborating and helping each other, we have managed to make it adapt. There is still room for improvement, there is always room for improvement, especially with everything that is changing. It lacks some languages, although solutions can be found.

Communication is instantaneous

The information from the installation, you can reach wherever you want.

The way we manage breakdowns and maintenance plans.

At times it is slow, especially when exporting data. In my case, when accessing the assets of the pools, the system becomes very slow, really very slow.

Problems with fault management and maintenance plans keep everything organized and scheduled. It frees up my time to do other things.

Userfriendly

Fast Feedback

Good spirit between the colleagues

Sometimes there is some relutancy en visiting the customer to work beside them in "situ"

Centralized work and periods, both on the part of the client and the company

Colleagues' work app is not very intuitive to use, it could be simpler

Centralized customer and colleague requests, easy access reports.

the fact of being quite intuitive, easy to use, and very complete.

There are no major flaws in the area where it is used.

quality control of the service provided.

your creativity and management know how, is basically your borders. The platform cover it all.

I believe there's a lot to improve on support area, the auto message is almost instantaneous, but the correction it self takes A LOT of time. Same opinion about feedbacks.

Infraspeak has helped us standardize building inspections and meet our inspection schedules accurately.

Method of grouping by categories within each job, minimizing the number of "OSs" per equipment. In this way, we have a single occurrence with all the equipment of that particular category within a single "OS".

I do not consider disadvantages. But there are some opportunities for improvement to be applied to the process we are implementing.

The most recent feature resolved was the ability to open tickets and add photos to the tickets in offline mode. Once I reconnect to the network, the photos are uploaded automatically. Previously, it was necessary to add the photos only afterwards through the insertion of documents.

What is useful is the ease of the software interface, where there is no need for advanced training to use it. The variety of data collected for analysis is also a distinguishing feature.

We did not see opportunities for improvements. What we need and propose to change, we are always accommodated to continue the continuous improvement of the software.

Problems with information and details of the activities to be carried out.

In reality, it is a complete tool, all the features are useful for my operation.

What I didn't like was always having to register a user to be able to open a ticket, but at IFM we learned that now it will be possible to open a ticket without being registered.

We use Infraspeak in various departments of our company, from the maintenance department to the legal, financial, loss prevention, SESMT, logistics, infrastructure, merchandise control, IT, and store management process departments.