Hucu.ai Reviews

It simplifies communication from multiple vendors into one location for the improvemt of care for our residents. It has allowed us to condense our forms of communications immensely to having less than 20% of our communication happening outside of HUCU.

The 20% of communication that takes place outside of Hucu. I am excited for when all of our communication will be contained inside of HUCU.

We are able to streamline communication in one location for multiple businesses outside of ours are able to communicate for the needs of our patients in a platform that passess all Hippa compliant concerns.

The app is user friendly and easy to use! Any technical questions are easily answered and quickly solved! Highly recommend

Nothing really. It's a simple app that's user friendly and easy to invite people.

Not a problem but getting other users from other organizations requires communication with hucu.ai staff.

Easy to use and so many features!! The support you get from the team is outstanding.

I really don't have any. I have used other software- they don't compare.

Timely responses, patient specific channels.

Simple: There are two channels: one that is patient-facing and one that is only for office staff. It is a game changer to have backend conversations about topics and tag in the appropriate person and then they may leave when they are finished. Customer support is by far the best in the industry, with almost immediate feedback or troubleshooting. It was definitely a game-changer for us.

There are still bugs being worked out, like in all software and apps. Great progress has been made and Aquarian Clinic has been helping with those as an early user.

Bug fixes

organization or messaging. the bookmark feature allows me not to miss follow up. quick responsiveness from support.

I have not had any negative experiences with this product.

It provides real time communication with SNF/LTC/ALF which typically operate with faxed communication with providers. It allows us to treat acute change of condition more quickly and prevent hospitalizations.

HIPPA protected with screen shots and can safely communicate

Sometimes delay with response, not able to flag as urgent or make time sensitive

More effecient care .

I can answer the message when I am available and I can keep track of things much unlike a phone call.

I get annoyed at all of the steps to clear the notifications.

Efficiency of communication, accuracy in clinical communication

Hucu customer service is excellent, the staff are always helpful and have configured the app for our specific needs. The app allows real time communication with staff and easily allows reference to previous communication in a patient centered format.

Lack of ability to change alert tones for message type, frequently need to re-login, ease of changing/notifying on call provider to facilities in a one step message.

Archiving too easily accessed by non providers causing problems when pt needed again ( function should be only for admin staff)

Solved difficulties finding pt feeds/threads

How useful and easy it is to adapt to the platform weekly learning tips

All you need to stay current with the happenings at your finger tips

Hippa compliant

There is no edit button . I feel to edit when needed is easier then paste and re do

I like being able to reach out directly or generally to a group and someone will have an answer or at least some type of resolution through past experiences.

At times the alerts will not pop up. Or the alerts will not disappear. So it gets get confusing to wether or not theres actually an alert at times.

By sharing "how to" videos are a tremendous help.