HubSpot CRM Reviews

User Rating

2.9/5 (Based on 864 Ratings)

Rating Distribution

Excellent
34.6%
Very Good
12.4%
Average
3.7%
Poor
6.1%
Terrible
43.2%

User Sentiments

User Friendly Interface, Extensive Integrations, Email Tracking, Task Management

High Pricing, Limited Customization, Occasional Software Glitches, Complex Workflows

Do You Use HubSpot CRM?

Write a Review

Review Summary

HubSpot Sales Hub is lauded for its user-friendliness, seamless integration with other HubSpot tools, and effective lead management capabilities. Users appreciate its intuitive interface, personalized email sequences, and robust analytics. However, some drawbacks include a steep learning curve, limited reporting options in lower tiers, and occasional glitches. While HubSpot Sales Hub offers a powerful solution for streamlining sales processes and driving growth, it's essential to consider the pricing structure and ensure compatibility with your business needs before committing.

Pros

Comprehensive features for sales, marketing, and customer service
Userfriendly interface and easy to set up
Integrates with a wide range of thirdparty apps
Excellent customer support

Cons

Can be expensive for small businesses
Some advanced features require additional training
Limited customization options
Occasional glitches and bugs reported by users

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Omay CH

October 31, 2025 Source: Trustpilot.com

Extremely happy with their services

Extremely happy with their services. If you are a small business who are looking for a CRM system use Hubspot.

Kellie Dane

October 23, 2025 Source: Trustpilot.com

The gift that keeps giving

Wow! I continue to be incredibly impressed with HubSpot. It feels like they are always building, iterating, and adding meaningful value to their platform. Just when you think the product is comprehensive, they roll out another set of features that genuinely improve your workflow.

I'm absolutely delighted with the new AI enhancements. This isn't just a gimmick; these are thoughtfully integrated tools that are already saving me time and helping my team work smarter. Whether it's drafting content, summarizing long threads, or surfacing insights, the AI features feel like a natural extension of the platform and a massive step forward.

It's rare to see a company at this scale push boundaries so consistently. Kudos to the HubSpot team for not resting on their laurels and for continuing to build a product that truly helps businesses grow better. Highly recommended!

Mariel Grinstein

October 21, 2025 Source: Trustpilot.com

I love Hubspot all they way

I love Hubspot all they way, intuitive, well connected, it’s just a great tool for marketing and sales integration.

Edward D

August 29, 2025 Source: G2.com

HubSpot is the best CRM I have used after trying 4 others

What do you like best about HubSpot Sales Hub?

It's very feature rich. So much to learn. It handles all the types of sales flows I know from B2B to b2c automated and manual.

What do you dislike about HubSpot Sales Hub?

There is a lot to learn which makes it hard initially. But I don't think that's a fault as such.

What problems is HubSpot Sales Hub solving and how is that benefiting you?

Managing customer interactions calls and product purchase tracking.

Verified User in Computer Software

August 29, 2025 Source: G2.com

Great and Affordable CRM

What do you like best about HubSpot Sales Hub?

Easy to use, clean interface. Not as expensive as other CRMs.

What do you dislike about HubSpot Sales Hub?

Certain integrations do not work well with Hubspot , and leads to glitches.

What problems is HubSpot Sales Hub solving and how is that benefiting you?

Keeping a track of reachouts ,different clients and tasks.

Panagiotis T

August 27, 2025 Source: G2.com

HubSpot Sales Hub Review

What do you like best about HubSpot Sales Hub?

Seamless integration with marketing tools

What do you dislike about HubSpot Sales Hub?

Advanced features require higher-tier plans

What problems is HubSpot Sales Hub solving and how is that benefiting you?

HubSpot Sales Hub streamlines lead management, automates follow-ups, and centralizes all customer interactions in one platform. This reduces manual data entry, improves visibility across the sales pipeline, and helps teams focus on building relationships. With its analytics and automation, it drives efficiency and accelerates deal cycles.

Karla A

August 25, 2025 Source: G2.com

A Powerful CRM for Marketing Insights and Sales Tracking

What do you like best about HubSpot Sales Hub?

We transitioned from another CRM for lead acquisition, marketing, and reporting, and HubSpot gave us a clear understanding of the results of our marketing efforts. It allows us to follow up and categorize leads by product, track results month to month, and leverage reports and personalized dashboards. These dashboards make it easy for each department to monitor their specific goals and outcomes, providing great visibility across the organization.

What do you dislike about HubSpot Sales Hub?

The main drawback we’ve experienced is that some updates don’t sync automatically between contacts and deals. For example, in our appointment CRM setup, certain fields must be updated manually, and deal fields don’t always update with contact fields. This can leave room for error if one is updated and the other isn’t, requiring extra attention to maintain accuracy.

What problems is HubSpot Sales Hub solving and how is that benefiting you?

We manage different properties, each with unique square footage and product offerings, so HubSpot allows us to personalize communication with every lead. It helps us send documents and quotes seamlessly, track deals across multiple properties, and accurately determine the marketing investment and ROI for each location. This level of organization and visibility has made our sales and marketing processes far more efficient and data-driven.

Tenzing T

August 25, 2025 Source: G2.com

A Reliable Sales Hub That Simplifies the Entire Workflow

What do you like best about HubSpot Sales Hub?

I’ve been using HubSpot Sales Hub for a while now, and what I really appreciate is how it centralizes everything in one place. From tracking leads to managing pipelines and sending follow-ups, it takes a lot of the manual effort out of the sales process. It gives me an overview of all the deals our sales team has closed and the entire history as well.

What do you dislike about HubSpot Sales Hub?

advanced reporting and analytics are only available starting at $800/month, and even then you may need costly add-ons to expand report quotas

What problems is HubSpot Sales Hub solving and how is that benefiting you?

Before, I had leads scattered across emails, spreadsheets, and notes, and it was easy to lose track of follow-ups. With HubSpot, I can see my entire pipeline in one dashboard, automate reminders, and track engagement so I know exactly when to reach out.

Mariyam F

August 18, 2025 Source: G2.com

Hubspot efficiency

What do you like best about HubSpot Sales Hub?

I really like how easy HubSpot Sales Hub is to use—it keeps everything organized without feeling overwhelming.

What do you dislike about HubSpot Sales Hub?

The automation is a lifesaver for follow-ups and reminders, so nothing slips through the cracks.

Recommendations to others considering HubSpot Sales Hub?

Plus, the insights and reports make it super clear where we’re winning and where we can improve.

What problems is HubSpot Sales Hub solving and how is that benefiting you?

Sometimes it feels a bit pricey, especially as you scale and need more advanced features.

Sabesh R

August 15, 2025 Source: G2.com

Happy customer

What do you like best about HubSpot Sales Hub?

Easy to integrate and keeps all data in one place.

What do you dislike about HubSpot Sales Hub?

It does not let me filter contacts/accounts in an alphabetical order

What problems is HubSpot Sales Hub solving and how is that benefiting you?

The Sales sequence helps me get my day Organised and do not let me get overwhelmed by the fear of missing out on tasks.

1
2
3
4
5
...
1086

HubSpot CRM Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use HubSpot CRM?

Review Summary

Pros

Cons

Omay CH

Kellie Dane

Mariel Grinstein

Edward D

Verified User in Computer Software

Panagiotis T

Karla A

Tenzing T

Mariyam F

Sabesh R

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers