HubSpot CRM Reviews

What do you like best about HubSpot Sales Hub?I love that it is actually simple to use and very easy to navigate. I find answers to be self serving and I am less frequently using help and chat to get results as vs the competition.What do you dislike about HubSpot Sales Hub?Like most CRM's. there are a lot of features that go un-used either due to lack of knowledge, too many moving parts for 1 prrson to handle or even too much cost associated to it to enable the feature.What problems is HubSpot Sales Hub solving and how is that benefiting you?Tasking and prospecting organization is a key benefit.

What do you like best about HubSpot Sales Hub?I like how HubSpot Sales Hub brings everything a sales team needs into one clean-organized, easy-to-use system without feeling overwhelming. I really appreciate the email tracking, real-time notifications, and the visual deal pipeline. It syncs well with other tools, making managing the sales process much smoother and more efficient. The setup was easy and quick for the basics, thanks to the intuitive interface and helpful onboarding.What do you dislike about HubSpot Sales Hub?The main downside is pricing as you scale, along with some limitations in customization and reporting. Advanced automation can also take time to set up. It is a great tool overall, but could be more flexible and affordable.What problems is HubSpot Sales Hub solving and how is that benefiting you?I use HubSpot Sales Hub to manage our entire sales process, track lead pipelines, and enhance follow-ups with automated responses. It organizes our sales process, fixes inconsistent follow-ups, and reduces our lead-to-sales time from 24 hours to 2.

What do you like best about HubSpot Sales Hub?I really like the tasks and how to navigate the software regarding contactsWhat do you dislike about HubSpot Sales Hub?it can be difficult integrating other software platforms or a little buggy. the template set ups can be a little non-user friendlyWhat problems is HubSpot Sales Hub solving and how is that benefiting you?organizing tasks

What do you like best about HubSpot Sales Hub?I really appreciate how the setup of HubSpot Sales Hub went more smoothly than I had budgeted for, which was a significant relief. The clean interface made transitioning away from spreadsheets much easier for my sales team, since they could adapt to it without much prompting. I love that I can build my own views and custom properties without needing to contact IT, allowing our sales pipeline to reflect our real selling process. Integrating Aircall so that client calls and recordings automatically land on the deal record, and using Jotform Sign for getting proposals countersigned within the pipeline, has been incredibly beneficial for us.What do you dislike about HubSpot Sales Hub?The lag is my one standing complaint. On accounts with heavy histories, moving between associated contacts and deal records, the interface stalls just long enough to break my train of thought while I am preparing for a forecast review.What problems is HubSpot Sales Hub solving and how is that benefiting you?HubSpot Sales Hub helps me associate contacts with deals, spot unengaged stakeholders, and customize our pipeline to fit our sales process, improving team coaching. The interface makes transition from spreadsheets easy and doesn't require IT for adjustments. Setup was smoother than expected.

What do you like best about HubSpot Sales Hub?The usability of it all.What do you dislike about HubSpot Sales Hub?Recommendations to others considering HubSpot Sales Hub?The user experience and interface are very user-friendly, especially when compared to other products on the market. Having multiple types of custom fields—such as drop-downs and selectors—makes the whole experience easier. For example, if you try to do an inline edit, the system clearly explains why you can’t edit that field inline.What problems is HubSpot Sales Hub solving and how is that benefiting you?

What do you like best about HubSpot Sales Hub?The sales process lives in the same system as everything else. Deal pipelines with clear stages and win probabilities show where every deal stands. Meeting links with round-robin make booking discovery calls easy. Workflows run follow-up and nurture automatically when a deal stalls or closes.What do you dislike about HubSpot Sales Hub?Meeting scheduling can't route prospects by location, even on higher tiers. A round-robin page only splits meetings evenly, so we built a routing form in front of three separate links to get territory-based booking. Some automation behaviour is also surprising. Switching on a workflow doesn't enrol records that already match, and the existing ones need a separate manual step.What problems is HubSpot Sales Hub solving and how is that benefiting you?Sales Hub gives us one shared view of every deal through staged pipelines with win probabilities, so leadership and reps see the same status. Meeting links with territory routing and round-robin remove scheduling back-and-forth for discovery calls. Workflows automatically nurture stalled and closed-lost deals, so follow-up doesn't depend on anyone remembering. Because sales sits in the same portal as onboarding and delivery, a client's record carries through without retyping.

What do you like best about HubSpot Sales Hub?What I like best about HubSpot Sales Hub is having everything in one place. Our contacts, emails, meetings and deals all live in the same CRM, so I never have to jump between tools to understand where a prospect stands. Email tracking and saved templates make outreach fast, and I can see right away when someone opens an email so I know when to follow up. Sequences take care of most of our routine follow-ups automatically, and the meetings link lets prospects book time with us without the back-and-forth. The deal pipeline board gives our team a clear, visual view of every opportunity by stage, and the forecasting and reporting dashboards make our weekly pipeline reviews much quicker. After using it for over a year, it has become the central hub for how our sales team works.What do you dislike about HubSpot Sales Hub?There isn't much I dislike about HubSpot Sales Hub. The only small thing is that with so many features available, it can take a little time at the start to explore everything and set it up the way your team wants. Once it is configured, though, it runs smoothly and we rarely run into any issues in day-to-day use.What problems is HubSpot Sales Hub solving and how is that benefiting you?Before HubSpot Sales Hub, we ran our sales process on our own in-house CRM. It covered the basics, but keeping it updated took a lot of manual effort, and emails, meetings and deal notes often lived outside it, which made it hard to know who had followed up with whom and where each deal really stood. Sales Hub solved that by bringing everything into one connected CRM. Every email, meeting and deal update is logged automatically against the contact, so the whole team works from the same up-to-date picture. Sequences and email templates have cut down the manual follow-up work, the meetings tool removed the scheduling back-and-forth, and the pipeline and forecasting views help us spot stalled deals early and plan more accurately. We also no longer spend time maintaining our own system. Overall, it has made our sales process more organized, consistent and easier to manage.

What do you like best about HubSpot Sales Hub?I like how easy HubSpot Sales Hub is to use and how everything is organized in one place. The lead tracking, deal management, and automation features are especially useful. I also appreciate that it has a simpler interface than our previous CRM and offers better sales automation and easier lead and deal tracking, which helps keep the sales process organized and efficient.What do you dislike about HubSpot Sales Hub?The pricing can feel a bit high for smaller teams, and some advanced features take time to learn. The interface could also be a little simpler by reducing the number of options shown at once and making advanced features easier to find. A cleaner navigation menu would also help new users get started faster.What problems is HubSpot Sales Hub solving and how is that benefiting you?I use HubSpot Sales Hub to keep track of leads and follow-ups, organize deals, and streamline my sales process for more efficiency.

What do you like best about HubSpot Sales Hub?It is visually appealing and easy to use and explore.What do you dislike about HubSpot Sales Hub?Maybe I would love to see more features that would help me in cold outreach directly inside the HubSpot without needing other tools.What problems is HubSpot Sales Hub solving and how is that benefiting you?CRM, communication, meeting, some prep help.

What do you like best about HubSpot Sales Hub?I like the ease of use of HubSpot Sales Hub.What do you dislike about HubSpot Sales Hub?The ability to create custom rules is limited. In customizing records, the conditional logic needs to be more complex. There's not enough customization in terms of what users can edit and under which conditions. For instance, when viewing a card in a record, the current conditional logic is based on just one property. I can't set it up to display the card only when property X is 1 and property Y is 2, preventing more advanced matrixing scenarios.What problems is HubSpot Sales Hub solving and how is that benefiting you?I use HubSpot Sales Hub for client relationship management, automation, and data handling.