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Hostaway Reviews

User Rating

4.5/5 (Based on 936 Ratings)

Rating Distribution

  • Excellent

    87.2%
  • Very Good

    1.2%
  • Average

    0.3%
  • Poor

    0.5%
  • Terrible

    10.8%

User Sentiments

Excellent Customer Support, Comprehensive Channel Management, User-Friendly Interface, Extensive Automation Capabilities

Limited Direct Booking Website Functionality, Mobile App Limitations, Occasional Software Glitches, Complex Financial Reporting Setup

Do You Use Hostaway?

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Review Summary

Reviewers commend Hostaway for its user-friendly interface, ease of setup, and comprehensive features. They appreciate the seamless integration with popular rental platforms and the ability to manage reservations, availability, pricing, and guest communications from a single dashboard. The mobile app is also praised for its convenience and functionality. However, some users have expressed concerns regarding occasional glitches and bugs, limited customization options, and the need for improved reporting capabilities. Overall, Hostaway is generally well-received for its user-friendliness, robust functionality, and mobile accessibility, but there is room for improvement in terms of reliability, customization, and reporting.

Pros

  • Userfriendly interface: Easy navigation and intuitive design make Hostaway accessible to users of all skill levels.
  • Robust booking management: Hostaway's centralized platform efficiently handles reservations, availability, and guest communications.

Cons

  • Limited integrations: Hostaway's integration options are somewhat limited compared to other property management systems.
  • Occasional technical glitches: Users have reported occasional technical issues, such as connectivity problems and slow loading times.

AI-Generated from the text of User Reviews

Reviews
A

Anna

January 14, 2026 Source: Trustpilot.com
Our onboarding specialist was Ace…
Our onboarding specialist was Ace Colonia and he was brilliant. He explained everything really well and adjusted to our level of IT proficiency. Additionally, we had trouble connecting to the calls (linked to our lack of IT proficiency) and he was super patient and found easy workarounds for us. This was extra appreciated because we didn't waste the calls (i.e. he could have given up and made us book another call, which would have delayed our onboarding). Ace deserves a raise and a fat bonus.
Read more
JB

Jamie Blakey

January 14, 2026 Source: Trustpilot.com
Tine Galla was absolutely amazing!
Tine Galla was absolutely fantastic in helping me work through a range of issues while I’m still learning the Hostaway system. She was incredibly patient, clear, and reassuring, and never once made me feel silly for asking questions.

She took the time to explain everything in a way that made sense, helped me solve each issue step by step, and genuinely made the whole process feel manageable and positive.

Huge thanks to Tine for her kindness, professionalism, and calm support. She’s a real asset to the Hostaway team.
Read more
BR

Bartosz R

January 14, 2026 Source: Trustpilot.com
Excellent onboarding session with Fatih
Fatih conducted the onboarding in a very professional and friendly way. Everything was explained clearly, calmly, and in a very practical manner, always with a smile. The session was full of positive energy and very efficient. Thank you!
Read more
SH

Suna holiday Home

January 14, 2026 Source: Trustpilot.com
Thanks for your great job
Thanks for your great job, Mr.Fatih
Read more
KB

Kim Burton

January 14, 2026 Source: Trustpilot.com
Tine was wonderful
Tine was wonderful - very patient (ands experienced!) as she worked through our particular requests in the financial calculations. Thank you Tine!
Read more
CW

Carl Williams

January 14, 2026 Source: Trustpilot.com
Krish Arandia was an excellent source…
Krish Arandia was an excellent source of information and really helped me solve my issue. Thank you Krish
Read more
AB

Abi Biñas

January 14, 2026 Source: Trustpilot.com
Pax was incredibly helpful!
Pax was incredibly helpful and professional when I called Hostaway. They patiently walked me through everything, answered all my questions clearly, and made the whole process stress free. I really appreciated their support and great customer service. Thank you, Pax!
Read more
W

Wayne

January 14, 2026 Source: Trustpilot.com
Damion at support
The agent was very helpful during our Google Meet call today.

Damion.
Read more
G

Gordana

January 14, 2026 Source: Trustpilot.com
Above-and-Beyond Support from Aki
Aki truly went above and beyond with her support. She helped me navigate onboarding and troubleshoot issues with an OTA, taking the time to walk me through everything step by step. She was patient, knowledgeable and incredibly supportive throughout the process.

What could have been a frustrating experience felt manageable and clear because of her help. I really appreciated her professionalism and how genuinely invested she was in making sure things were resolved properly. Excellent support all around.
Read more
Y

Yasmine

January 14, 2026 Source: Trustpilot.com
Amazing support from Damion
Amazing support from Damion, as usual! Hostaway has an amazing support team that is always quickly to resolve your issues and guide you through the platform. Thanks a lot!
Read more

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