HelpSite Reviews

Private documentation site viewable only by your users and

Separate private knowledge base just for our internal team

Nothing so far as I have experienced and its working fine.

Providing

The customer service is great. It's a great tool for building an easy FAQ site for our customers as well as it's very convenient to maintain and organized. So overall my experience with helpSite is positive.

I don't have such issue with this tool but I feel it's text editor can be more better as it is used by tech and non tech both so it should be convenient for both equally and sometimes it's quite slow while making changes.

I'm using it as an FAQ which makes easy for our clients user to find or access required information and because of it's simple interface helps our user to understand it conviently.

HelpSite allows me to personalize and format my knowledge base how I want it. The interface is also straightforward.

The customization options have limitations making it challenging to tailor the site according to our requirements.

HelpSite.io reliable and robust platform has improved our customer support process. The self service knowledge base has reduced ticket volume.

Helpsite is one of the only KB providers whose business model allows to create of multiple KB websites when most KB providers provide one customer-facing support website. The ease of customizing every KB page was also highly appreciated. HelpSite is also user-friendly, with a relatively flat user interface.

The layout customization & text editing features could be improved:

1. include error/warning/success boxes, which are very important in tutorial-related documentation. 2. embed an image-editing tool within HelpSite.

3. include live editing and automatic save features.

The ease of onboarding the tool, clear structure and categorizations, simplicity in layout yet attractive/modern feel,option for free usage until you are ready with all your content

Lack of ample customization options and advanced collaboration, custom html/css included in a fairly expensive option, custom roles and permissions package is very expensive too

Helpsite allows to put up a tutorials/support site for our software tools in minutes, with no programming skills needed.

.The ease of working with Helpsite, access options in the more expensive plans, ability to get going with your help site even with the free version!

Lack some options for pass-protection of single files and pages, statistics which user viewed what, also some discussion feature below each article perhaps

Help

Easy to use, user friendly. Able to add videos and easy to layout documentation. This allows for quick uploads. Also the pricing is great for all the features you get compared to other websites.

Nothing , i think its a great system. Maybe in the future, add bigger video file uploads.

budget friendly , easy to use. Especially if you are doing this yourself

Allows us to upload all or training documentation to one site. This allows our staff to have a place to search everything without using multiple sites.

After trying several software for a knowledge base, we found Helpsite. Their product is easy to use for both admin and user. Besides that, their functionality is right on point.

If there would be a dislike, it would be that the main logo links to our own website instead of to the knowledge base. For me this is a con, for others a pro.

It gives the users of my software an easy to use knowledge base.

We are a small outsourcing company and we have no enough IT Talents to help us build a good knowledge base portal or some sort of a company Wiki. Thanks to HelpSite, we don't need an IT guy to do the coding for us. HelpSite.com provides the kind of features that just simple need. What I like the best is their search for keywords function as well as able to read all types of document downloads from PDF, to Jpeg, to photos, excel and a lot more! I don't need to rewrite a prewritten document because of this.

Not that I dislike, but since we are small-medium in size, we wanted to have unlimited articles to publish however, budget did not match. It may happen to other SMEs like us too. But they are able to rectify this. :-)

I'd likely to recommend this to companies out there regardless of size, SMEs specially.

Creating Knowledge Base with good search function and categorizing the articles are both a brilliant design from the operations perspective. It made our work easier and we don't need to worry anymore on how to bank our process updates.

The WYSYWIG editor is our favourite. We prefer to see what we're going to get, before we post.

There isn't much at all that we dislike about Helpsite.io

Use HelpSite.io if you want a great looking helpdesk. P.s. It starts off as FREE for the first 25 articles! That means smaller starting out business' don't need to pay up front. Excellent!

We've really been able to succeed in creating quick knowledgebase articles on our software, and including images is really easy in comparison to some other helpdesks. We have been able to spend less time creating support articles, and more time focussing on providing actual support. HelpSite.