Help Desk Premier Reviews

It has tons of features it helps us to resolve requests faster

Nothing, it is the best help desk platform as far I know

It increases efficiency of my support team

Managing customer queries and all and time to time track

Sometime takes time to load and all there are awesome feature

It helps in serving support to end user and very time saving feature are available

It has user-friendly interface and easy to setup. It allows us to customize and tailor fit as per the specific business needs. Also, it has efficient ticket management system which streamlines handling of customer queries, assigning, tracking, and resolving tickets effectively.

It has limitations on integrations with third party tools.

It aims to streamline and enhance customer support operations where it centralizes incoming customer queries, issues, or tickets into a single platform. This help teams to effectively manage and prioritize these tickets, ensuring timely responses and resolutions.

It's is so simple to learn and in just few minutes to run in the cloud. We've answer all questions and help our users to solve issues with this brilliant app. Help Desk Premier save our time and energy.

It has all feature that we need, maybe if price has been decreased, it will be more useful.

Save our time and energy because answering emails and tickets need more resources but with Help Desk Premier we can do it everyday without any stress.

I like the fact that you can keep track of everything, we did not have software on our company so having help desk improved so much the workflow of the company and employees

overall is was a good experience but we needed to customize according to our needs but I understand it can be difficult to make changes for a company, considering that we are small

I haven't seen any major problem or issue

Help Desk is a revolutionary tool that helps manage the entire CRM process in an efficient and effective manner. It is really easy to get started with, the customer support is very prompt and helpful throughout. It is also easy to integrate it with other existing systems in your organisation to deliver quality work to your clients.

The software can be made better by adding onto the number of features that are available to users. With advanced features, it can transform into the ultimate CRM software

It helps to provide the necessary customer support and manage the customer experience and retention process at an affordable price from the comfort of your home.

Help Desk Premier is good tool a web based software for registering all IT issues. Its easy for a normal user to register their IT issues and after registering the ticket it will go to IT team and it will assign to engineers and they will work on it. Help Desk Premier strem line the IT process and helps us in crystal clear view. using this software is ease and it easily integrate with any IT infrastructure. When we need help we can contact there customer support, they are helpfull and support us properly till our issue resolves. After buying this tool its easy to implement and to learn, GUI is user friendly and there are many modules to explore. There are lots of features that its suitable for all companies and matches all IT infrastructure. We use Helpdesk Premier daily for our work.

As per the features its good. Only while intregating we faced little challenges. Prices should be little less.

Helpdesk Premier helps us in streamlining the IT process, it helps us in ticket management. We manage our IT Incidents through Helpdesk Premier and It helps us in presenting the proper IT report to management as well. It benefit us in many ways and makes easy to showcase our work across organization.

The help desk is a centralized location where clients, staff members, or both can get assistance, knowledge, and solutions. It simplifies the communication process between users and support teams by serving as a single point of contact. It is customer support friendly and easy to implement.

One cannot use it very frequently. It the numerous features.

Help Desk Premier helps to resolve and also gives a path to efficient issue resolution. Help desk software helps in organizing and prioritizing support requests through a ticketing system. This can lead to quicker identification and resolution of issues in order to get things in a scheduled time period.

It is a Service Desk platform where we can raise tickets, escalations, resolutions, etc., It is a good ticket handling system.

Resolution of tickets raised, on time customer support and escalation system, must keep customers communicated on the progress of the tickets.

This has solved to a much extent in resolving ticketing system in creating service requests, escalation process and resolving.

I really don't like this software at all.

I dislike everything about this software

N/A

Ability to offer solutions sometimes