GrooveHQ Reviews

Nothing slips through the cracks - it's always reminding me to follow up

It very occasionally doesn't update but that is rare

It makes coming back from being OOO so much easier.

I like the ease of use. If there is issue within the program the customer support is always really helpful, and are really responsive.

There isn't anything I dislike about Grove. It was an easy transition from Gmail.

To be able to see what my teammates have going on and to be able to jump right in and help if they are out of the office.

GrooveHQ allows us to provide a unified voice for customer support!

Merging tickets isn't as simple as I'd like.

This helps us to avoid collisions in responses.

The ability to create custom canned replies! It cuts down my workload/time immensely.

It doesn't have a spam folder and Google sometimes throws legit emails into spam so I have to check those folders separately.

It's made responding to the hundreds of emails we get much more efficient. I honestly look forward to tackling my inbox every day. I've found Groove to be very clear and linear. I manage 3 separate inboxes.

I love the snooze feature and being able to see if my emails have been viewed.

I do not like that you can not add multiple people to one email unless you Cc them.

It benefits me because I am able to communicate with verification.

I like that I can see if the end user has opened the email and the time.

The only thing I don't like is you can only reply to the last thread.

GrooveHQ is solving having to forward emails to each other within the office. The ablitiy to share in boxes is invaluable.

It is very convenient and easy to use! It makes handling work emails less stressful!

There honestly isn't anything that I dislike about Groove!

Being able to have multiple inboxes is an awesome tool to help separate emails.

We like groove because everybody in the team has acces to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail adress where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continously improving the systems and in case of questions their support team is really helpfull.

Miss sometimes some functions you are used to have from your e-mail programm. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you.

It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons.

GrooveHQ has proven to be a valuable tool for customer support. The ticketing system is pretty intuitive and has optimized our workflow and significantly improved ticket management.

The rules feature has been really helpful by automating repetitive tasks and allowing oursupport team to focus on more high-priority customer requests.

The UI and ease of use with Groove is at an all time high. Additionally, any time I needed support, they were always more than happy to help and their repsonses were prompt.

Honestly, there are no real downsides to Groove for our use case. It fit our needs perfectly.

Helpdesk ticketing, is a great product for what is asked of it.