Global Relay Reviews

The Global Relay support staff worked alongside our team during the initial transition to their archiving platform. They were able to pull all of our Hosted Exchange data into the archive with minimal impact on my staff's time. We have found their user interface intuitive and easy to use, even for our less tech-savvy management personnel. As an agency bound by retention schedules and archiving of data, what seemed like an insurmountable task was made possible by Global Relay. Additionally, the Global Relay customer support team has been helpful and easy to work with the few times we have needed assistance since implementation.

I cannot think of any way in which Global Relay is least helpful. The only downfall we encountered was when, due to a court order, some of the email records which has been archived by Global Relay needed to be purged by the Global Relay staff and was not a task we could perform ourselves. (This is understandable but an inconvenience.)

We currently use their email, social media, and website archiving services. We are an agency that is open to public records requests, and as such we have data archiving and retention schedules in place to ensure all requests can be handled according to law. Global Relay has allowed us to turn manual, time-intensive processes into something manageable and relatively quick. Additionally, we are able to provide HR and Legal access to the information they need so they do not have to contact IT every time they want a search performed.

We receive thousands of emails from regulators, and its robust compliance features make archiving effortless. Moreover, I like the particularly impressive powerful search and analytics capabilities. They enable quick retrieval and detailed analysis of archived data. The product support is excellent.

It seemed excessive for basic archiving without compliance-heavy requirements. It should offer modular plug-and-play features. I found the initial onboarding somewhat complex, and there is a steep learning curve.

We receive numerous compliance emails from the SEC and FINRA. Their robust compliance and archiving tools make it easy to store, track, and retrieve communications. For regular audits and internal analysis, we can effortlessly fetch emails from a specified date range and work with that information.

Very detailed information about cutting edge technologies helping drive informed decisions across the industry

I only wish G2 regularly updated its reviews maybe through outreach. They can often times be outdated

It helps me to understand options available when communicating with teams

I like the ease of use best about Global Relay

I dislike that Global Relay is not widely marketed.

Keeping in touch internationally

Ensures we have the right tool to effectively meet our supervision requirements.

Tool meets our requirements and it is quite user-friendly. There is always room for enhancement so hence the 9 out of 10 stars

No easy way to automate realignments when monitoring staff or accounts,

.The best feature of global relay is its automation of retention rules

We did not used the system long enough to know of any dislikes

Some tools we utilize are automation for retention including capabilities to designate data to be held for legal holds

Helps us meet archiving requirements for FINRA

The cost is excessive for our small firm.

FINRA communication review and archiving.

Global Relay is the absolute best email monitoring software on the market. As a Data Analyst at a financial compliance company, I worked with well over a dozen different content management systems to monitor electronic communications, and Global Relay was by far the most efficient in terms of narrowing search results, load time, ease of scrolling, and interface.

Sometimes the default font in certain emails -- Courier New -- was very hard on the eyes. Additionally, Smarsh (a competitor) is superior in setting up a proximity set.

Do not be deterred by the price! It is the most efficient solution for your communication management--if you are endeavoring to enable your Chief Compliance Officers and/or outside vendors to easily navigate your communications looking for regulatory issues, then you need efficient software.

From a business perspective, time is money, of course, so Global Relay maximizes time like no other content management system. The emails load faster; they are sorted more efficiently; they were displayed for easy navigation. Time was not wasted with this system, unlike all of the others. It costs more but is worth every penny.

Its exceptional ability to provide secure and compliant communication solutions. Its robust archiving and data retention capabilities give us the confidence that we are always in line with regulatory requirements, which is especially crucial in today's fast-paced business environment.

It can feel a bit outdated and not as intuitive as some modern platforms, which sometimes makes navigating through large amounts of data less efficient.

By centralizing and storing communications across multiple channels—from email to instant messaging—it helps us meet regulatory requirements effortlessly, while also making audits and e-discovery processes much more efficient.

Global relay has an efficient way to monitor the emails. The features are relatively easy to use. The best part is that it can access to outlook and can be used on the mobile phones as well. The software is User-friendly.

The cost is the only thing that I find is a bit high for small scale start ups.

Security for email monitoring. It has made the work easier and has been timesaving.