Glance Networks Reviews

Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support not only did that but two times over to help support our team and our requirements.

Support and AE were concise, knowledgable and friendly!

Thanks, Glance Support and Team!

I will say the documentation was a bit hard to follow. Nothing serious, however!

Glance Is helping our business provide world-class support to our clients and users!

I like how easily we can navigate a customer who is struggling to work out the system and the end user will be happy about this navigation.

Glance will hang occasionally which will be problematic in critical situations

Navigation

The Clarity is superb, which i like the most

I didnt find anything which make me to dislike the software

I advise the organisation to use this software for screen sharing

Earlier we had a lot of problem with Screen share clarity . Now its been solved and it give a glimpse as if we are viewin g our own monitor while viewing screen share

An interactive view and being able to work remotely with the Customer as if I am there. Customers don’t want step by step direction, they want you to do it. This is the next best thing!

When I load the program for the day, it takes forever! Managers have advised us to open the program and leave it open to troubleshoot this delay. Even it running in the background slows my computer down. It’s best to load upon using but it’s still being tested.

Online Banking navigation issue. Customers may not know where to go or how to enable this access. With this program, we are able to help Customers much more efficiently just like their family members can. *I cannot upload a screenshot. The program is only available internally to employees. My username is [email protected]

Video and audio quality is absolutely clear hence their are no mis-communications. Sales team are able to close the deals much faster than ever. I like the way it allows us to share the screen and giving access to others, hence both the parties who are on the call are are always on the same page.

I have observed one thing that the call recording file does not has a clear audio and they should work on it. Rest all is just perfect.

Glance Networks is not at all expensive as compared to its competitors. I do will recommend Glance networks to everyone as this is the best platform for collaboration and communication.

Screen sharing is much easier now. Call recording also helps us to hear the call again if we have missed anything. Glance Networks for daily team meeting hence everyone is updated.

Glance networks helps to provide easy remote access, share our screen and share our files. Video conferencing is much more easier now. Voice quality is really very good and interaction between multiple users is much more transparent and clear.

Using it on mobile is a bit issue as calls do not get connected immediately we need to try multiple times.

Its a great product to give demo's and build the brand image of an organisation. Very useful and Extremely productive which keeps everyone updated.

Now we can easily record our session which makes us possible to update the right information. Employees who have missed the calls can also hear the recordings. Polling and Chatting during sessions is a added feature which helps to ask questions if their are any.

The ability to screen share with customers in a minimally-invasive and secure way directly within the customer's browser. The ability to show a live webcam feed to users. The ability to draw on the customer's screen.

Sometimes a code will not work as intended with a customer's device. This can be frustrating for both the customer and I, since this product is necessary for many of our troubleshooting methods. When the product does not work on our end, it creates a higher workload and increases time to resolve issues.

This product is extremely helpful if you want to utilize screen share technology in a safe environment which makes both the consumer and the agent feel re-assured about the process.

This product allows us to see the customer's screen and directly troubleshoot and guide them through the solution to any issues they may be having.

This product is easy to use and never has issues. It's always on your taskbar when you need it. Support is excellent. Someone is always available to take your call (for the very few times you need it). The customizable URL provides an easy way for your customers to find you.

To be honest, we haven't really found a reason to dislike this product. It does exactly what it needs to do every time. Our biggest complaint was price, but they recently restructured their pricing model and saved us $200/year per user.

Choose Glance over Citrix's products. You might spend a little more to license your users, but you'll have an all-in-one product that is easy to manage and license.

We use Glance to remotely control our customer's PCs to troubleshoot their issues.

The system is straightforward to use. I currently don't have any issues.

I don't have anything I dislike at this time

We provide co-browse capabilities to service our customers

In this covid time, I have used the glance, and happy with its services Features are excellent and easy to use. Clarity is also outstanding.

User interfaces are so good, but it takes time for loading.

such a great experience with Glance network I have almost used it for screen sharing, They serves Quality Services.