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GitBook Reviews

User Rating

4.8/5 (Based on 141 Ratings)

Rating Distribution

  • Excellent

    89.4%
  • Very Good

    7.8%
  • Average

    0.7%
  • Poor

    0%
  • Terrible

    2.1%

User Sentiments

Ease of Use, Clean and User-Friendly Interface, Seamless GitHub Integration, Excellent Collaboration Features

Limited Customization Options, Occasional Performance Issues, Limited Free Plan, Lack of Advanced Formatting Options

Do You Use GitBook?

Write a Review

Review Summary

GitBook is widely praised for its user-friendly interface and ease of use, making it a popular choice for team documentation and knowledge sharing. Users appreciate the platform's integration with GitHub, its intuitive markdown editor, and its ability to create professional-looking documents. The free tier is also highly valued. While GitBook is generally well-received, some users express a need for more advanced formatting options, customization, and a robust table feature. A few complaints include occasional slow load times, particularly when working with large files. Overall, GitBook excels in providing a simple and efficient documentation solution, although further development in specific areas could further enhance its user experience.

Pros

  • GitBook is incredibly userfriendly and easy to set up.
  • Seamless integration with GitHub enhances workflow.
  • Provides an elegant wikistyle interface for creating professional documentation.

Cons

  • User experience issues can arise in some cases.
  • Lack of customization support, especially for video embedding.
  • Updating page order can be difficult and prone to accidental nesting.

AI-Generated from the text of User Reviews

Reviews
AS

Angel-Mario S

December 12, 2023 Source: G2crowd.com
"A great documentation platform period"

What do you like best about GitBook?

The way it makes documentation so easy!!

What do you dislike about GitBook?

The little banner in the sidebar. It could be a little bit smaller or somewhere else like the footer.

What problems is GitBook solving and how is that benefiting you?

Documentation sharing and collaborating amongst the team members.

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DS

Darren S

November 21, 2023 Source: G2crowd.com
"Excellent user experience with stellar customer support"

What do you like best about GitBook?

What I love the most about GitBook is that it embraces open-source software culture. Aside from having an amazing free-plan, it has Git synchronization to ensure you have a secure copy of your data. They also have a great customer support team that will help you and your community get on a community plan so that you and your knowledge builders can collaborate more effectively.

What do you dislike about GitBook?

The apps ecosystem built on top of Gitbook as of the moment could be improved. Improving the developer experience might be something that they can work on.

What problems is GitBook solving and how is that benefiting you?

Data store for knowledge and accessible/query-able via API.

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AV

Albert V

October 26, 2023 Source: G2crowd.com
"GitBook is perfect for Collaboration, Documentation and Organization"

What do you like best about GitBook?

GitBook is the ultimate platform for collaborating on documentation and organizing information.

GitBook provides an elegant wiki-style interface. The clean, intuitive formatting options make it easy for anyone to create professional looking documents. Tables, code blocks, images, and more can be added seamlessly. Everything stays neatly organized with nested pages and a clear sidebar navigation.

I recommend GitBook for any team that creates technical documentation or wants to foster a collaborative knowledge sharing culture.

What do you dislike about GitBook?

Updating page order can be tricky. It's easy to accidentally nest pages.

What problems is GitBook solving and how is that benefiting you?

Professional Publishing - GitBook makes it simple to publish great looking responsive web, PDF, and ebook docs for external and internal use cases.

Developer Onboarding - Well organized and searchable GitBook docs speed up onboarding and ramp up time for new developers.

Knowledge Retention - GitBook documentation reduces reliance on tribal knowledge and experts, preserving institutional knowledge as team members change.

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LM

Leylen M

October 6, 2023 Source: G2crowd.com
"The Ultimate Knowledge Hub for Our Team"

What do you like best about GitBook?

GitBook nails it as our team's central knowledge base. It's user-friendly, minimalistic, and collaborative. The search function is quick, version control is a lifesaver, and it's accessible from any device. Real-time updates keep everyone on the same page. Simply put, GitBook is indispensable for quick learning and efficient teamwork. The Real-Time Updates, user friendly accesibility, and theeasy to implement collaborative environment that offers this space is the best. Outstanding customer support.

What do you dislike about GitBook?

The editor can sometimes be glitchy, causing formatting issues. Lack of offline access. Additionally, exporting content from one GitBook space to another is not as straightforward as it could be. These are areas where GitBook could improve.

What problems is GitBook solving and how is that benefiting you?

GitBook serves as an essential knowledge base in our lab, centralizing all protocols for consistent experimentation and efficient onboarding of new team members. Its real-time updates keep everyone informed of procedural changes or new findings. The robust search function allows quick access to needed information, reducing downtime and enhancing productivity. Additionally, its collaborative features foster real-time feedback and discussions, making our research environment more interactive and dynamic. Overall, GitBook streamlines various aspects of our lab operations.

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AU

Anonymous User

September 30, 2023 Source: G2crowd.com
"Gitbook is Intuitive to use, well organized, and looks great"

What do you like best about GitBook?

The organization of the pages is great. I like that pages can have there own subpages, rather than everything needing to be in a folder.

What do you dislike about GitBook?

I wish there was a keyboard shortcut for code blocks, and that the code blocks didn't have " // Some code" inside because it only has to get removed every single time I use one.

What problems is GitBook solving and how is that benefiting you?

Originally used Google Drive for Documentation. This got messy very quickly - Gitbook is much easier to navigate.

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PP

Pedro P

September 14, 2023 Source: G2crowd.com
"Excellent tool for knowledge base"

What do you like best about GitBook?

I like how intuitive, modern, and simple the interface is. We tried other tools but no other tool beats the experience of organizing and writing content in it.

What do you dislike about GitBook?

We haven't come across something that we dislike yet.

What problems is GitBook solving and how is that benefiting you?

It helps us keep all the organization's knowledge centralized and make it public so that anyone can access it. We are a commercial open source project that values transparency.

Read more
KB

Kelly B

September 10, 2023 Source: G2crowd.com
"The excellent help docs for GitBook are a lifesaver"

What do you like best about GitBook?

If you do not have a strong development background, helping an internal team for a huge tech giant can be daunting. And its a weird area to try to find help. I used GitBook to create user docs for a new iternal platform and the help docs from GitBook made it possible. Thank you!

What do you dislike about GitBook?

Nothng so far! Everything has worked great and they are super interested in making their product as useful as possible you. Just reach out and find out.

What problems is GitBook solving and how is that benefiting you?

User documentation for an internal platform.

Read more
AU

Anonymous User

September 8, 2023 Source: G2crowd.com
"GitBook is awesome (for some usages)"

What do you like best about GitBook?

* Fast

* Free hosting

* Light/Dark modes

* Easy to understand for non-technical users

* Very readable

What do you dislike about GitBook?

* Self-hosting option would be useful

* Reloading new pages for the 1st time should be instant

* Export would be useful

What problems is GitBook solving and how is that benefiting you?

* It helps to group useful readme files into one place.

* It's less complex than twiki (wikipedia clone) and more readable.

* I don't have to look into many different sources of knowledge - it saves time and effort.

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AU

Anonymous User

September 8, 2023 Source: G2crowd.com
"Fantastic tool for spinning up a documentation page - for anyone on your team"

What do you like best about GitBook?

I came across GitBook when reviewing documentation for a potential integration into a project I serve as Product Manager for. As the "audience," I was quickly impressed with the simple and clean presentation of the content I was reviewing. As we'd always lacked simple user documentation, and hated the help desk integrations with our web site's CMS, I decided to pilot GitBook the next day.

I had a very solid site up and running in mere hours starting from nothing. I really didn't have to find any work arounds - what I wanted to communicate could just happen since the platform handled everything I wanted - demo videos, screenshots, tips, narratives, cross links. Linking to our domain was simple as well. GitBook was intuitive and I did not really need to go into documentation. In addition to the combination of simplicity and clean presentation, having a commit-based versioning system is quite helpful and easy for our dev team to understand.

I've found that GitBook solves the problem of creating documentation sites efficiently - no unneccesary extras and nothing really missing. I'm an evangelizer internally for the product.

What do you dislike about GitBook?

There is nothing major missing or getting in the way. My dislikes are all small - make commit messages more prominent in the workflow, a little more layout customization for pages with more visual content.

What problems is GitBook solving and how is that benefiting you?

We needed to create an outward-facing user documentation page for our product's users. We'd tried to handle this using our marketing website hosted platform, but found integrated tools a combination of clunky and missing features. GitBook really reduces friction between the content we have and the site we want users to experience. Maintenance is quick and straightforward and it is simple to roll back or otherwise make changes.

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WT

Whitney T

September 8, 2023 Source: G2crowd.com
"Gitbook for Non-profit Tech Education in Africa"

What do you like best about GitBook?

Seemless integrations, so many beutiful elements to include in docs which are well formatted. I love the search analytics and the version control aspects. I love the sharing features and the granularity of them. Gitbook has sofisticated mobile responsiveness.

What do you dislike about GitBook?

Perhaps a tiny bit technical in terms of the merging process for no

What problems is GitBook solving and how is that benefiting you?

Best design and mobile responsivness in online docs. Lots of embedded options like code snippets and integrations with other useful tools.

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