Genuity Reviews

User Rating

4.8/5 (Based on 80 Ratings)

Rating Distribution

Excellent
78.8%
Very Good
21.3%
Average
0%
Poor
0%
Terrible
0%

User Sentiments

Excellent Customer Support, Affordable Pricing, User-Friendly Interface, Comprehensive Asset Management

Limited Integrations, Lack of SSO Options, Minor UI Issues, Limited Customization Options

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Review Summary

Genuity is a highly-rated IT management platform praised for its affordable pricing and exceptional customer service. Users consistently highlight the responsive and helpful support team, with quick resolution times and willingness to assist with even complex issues. While some features are still under development, users appreciate the platform's continuous updates and the value it delivers for managing assets, contracts, and support requests. Its integration with help desks and asset databases makes it an all-in-one solution for streamlining IT operations.

Pros

Excellent customer service with quick responses.
Affordable pricing with unlimited users.
Provides a centralized platform for managing assets and contracts.
Offers integration with help desk and asset database.

Cons

Some features are still under development.
Limited customization options for user interface.

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Reviews

Verified User in Marketing and Advertising

February 13, 2025 Source: G2.com

And their asset management is GREAT! Amazing Service!

What do you like best about Genuity?

They don't have every feature available, but their support is absolutely fantastic. They have been more willing to help than any other vendor that we have ever worked with.

What do you dislike about Genuity?

Very little. There are a few too many emails for us and our end users, but like I said previously their support is amazing. They have added features for us and helped us customize.

What problems is Genuity solving and how is that benefiting you?

They have provided us with a much more customizable helpdesk, which is the reason that we pulled the plug in the first place.

pablo v

December 5, 2024 Source: G2.com

Great experience!

What do you like best about Genuity?

Great experience!

What do you dislike about Genuity?

Recommendations to others considering Genuity?

We have been working with the platform since the beginning of the year when we made the transition and it has been a great help, the customer service is phenomenal in every way.

What problems is Genuity solving and how is that benefiting you?

Will be much better if there is more control with the devices.

Clint Z

October 15, 2024 Source: G2.com

Great Product for the price

What do you like best about Genuity?

The pricing of the product and the features you get with it.

What do you dislike about Genuity?

There was nothing that I did not like about the system.

What problems is Genuity solving and how is that benefiting you?

Ticketing system and asset tracking

Verified User in Non-Profit Organization Management

October 15, 2024 Source: G2.com

Genuity has options

What do you like best about Genuity?

I like the feature crossover from help desk ticking, inventory, and contracts. And the potential to integrate with accounting applications like quickbooks.

What do you dislike about Genuity?

Recommendations to others considering Genuity?

I direct IT operations for a nonprofit with less than 50 employees. We work remotely and have no brick-and-mortar offices or software servers. We use Genuity for laptop inventory, Help desk tickets, and to stay up to date on SaaS contracts and renewal dates.

What problems is Genuity solving and how is that benefiting you?

It can't push software to laptops. However, I do understand that it is primarily an accounting tool, that I am using to support a small IT operation and a hint of budgeting.

Verified User in Primary/Secondary Education

May 29, 2024 Source: G2.com

Powerful well thought outperformance at a really business friendly price.

What do you like best about Genuity?

The customer support is first class. There is a lot of easy to use features built into the Genuity package. Still, if you find you need extra support there is always some one very knowledgeable and easy to reach. The price is phenomenal. I am an engineer for a managed service provider. Some of our smaller businesses need a very budget-friendly solution. Genuity offers the best budget friendly solution I have seen, yet it lacks none of the features a customer would want.

What do you dislike about Genuity?

I really do not have any negatives. There are some small feature add-ons I would like to see added that I have expressed interest in in the past. Overall however, I think the package that is offered is great just the way it is.

What problems is Genuity solving and how is that benefiting you?

It's providing a very well thought out asset management database. Also, some customers want their own on ticketing system and this provides that as well. We have a few customers who want their own on site knowledge database. This is a great solution for that.

Chuck K

May 28, 2024 Source: G2.com

Overdelivery of service the money

What do you like best about Genuity?

The quality of the product and the exstremly high level of customer service and repsonse time provided by the support staff. When we came on board we had a lot of assistance getting the system implemented and I was expecting the hand holding to stop there. Nope! They continue to this day to be incredibly responsive to any questions that might come up.

What do you dislike about Genuity?

Recommendations to others considering Genuity?

It was easy to set up and integrate into our system because it is web based. It is super easy to use and has many of the features that the super expensive ticket systems have. I've been working in the IT Customer Service industry for over 30 years now and have run through countless different ticket systems. This system has everything that you truly need to do the job and cuts out the useless junk.

What problems is Genuity solving and how is that benefiting you?

Brandon L

May 28, 2024 Source: G2.com

A single platform to unify your department

What do you like best about Genuity?

Lots of modularity to the platform. Every section of Genuity can be custom tailored to the needs of the department, and can be expanded easily.

What do you dislike about Genuity?

Some custom functions have a learning curve.

What problems is Genuity solving and how is that benefiting you?

Before Genuity, we had several platforms that hosted our documentation and asset information. These were cumbersome and had different requirements for each to maintain and update. Genuity, being an all-in-one platform, simplified our asset management and gave us a central location to share our assets and contracts, as well as allowed us to create a more modern helpdesk system.

Verified User in Financial Services

May 27, 2024 Source: G2.com

IT department to manage our contracts separately from the rest of the organization Simple to use

What do you like best about Genuity?

.It's a simple to use platform that allow smaller teams to get up and running very quickly with minimal needs for on boarding

What do you dislike about Genuity?

Need additional integrations with products

What problems is Genuity solving and how is that benefiting you?

It allows the

Verified User in Automotive

May 27, 2024 Source: G2.com

Genuity offers a lot of capability at an extremely low cost.

What do you like best about Genuity?

Genuity is extremely affordable and offers a shocking amount of capability.

What do you dislike about Genuity?

The mobile app side could use some improvement.

What problems is Genuity solving and how is that benefiting you?

Genuity allowed us to set up a quality ticketing system very quickly.

Verified User in Financial Services

May 24, 2024 Source: G2.com

Has A Few Quirks

What do you like best about Genuity?

Honestly, you cannot beat the price. We're saving thousands of dollars a year in helpdesk and asset management software.

What do you dislike about Genuity?

Recommendations to others considering Genuity?

The solution really allows you have an overall view of your IT spend, current assets, current contract, and still provides a great helpdesk experience.

What problems is Genuity solving and how is that benefiting you?

Genuity Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Genuity?

Review Summary

Pros

Cons

Verified User in Marketing and Advertising

pablo v

Clint Z

Verified User in Non-Profit Organization Management

Verified User in Primary/Secondary Education

Chuck K

Brandon L

Verified User in Financial Services

Verified User in Automotive

Verified User in Financial Services

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