Fuel Cycle Reviews

I like that Fuel Cycle is extremely user-friendly and the team that helps with the implementation is very helpful. The tools available are extremely useful and helpful. It interfaces very easily with Microsoft programs and is very interchangeable with Alchemer and other research survey tools. The initial setup was a long process but very easy, and it didn't take an extreme amount of our team's time through the onboarding. It's user-friendly, making onboarding and learning how to use the platform straightforward.

It seems that the platform is growing, changing, and adapting to new technology, but sometimes that leaves room for improvement, which I am sure will continue to roll out over time.

Fuel Cycle provides a community of professionals interested in research, improving response rates with willing participants instead of email blasts that annoy people.

I find it very easy to use, and at the same time I find many options to work with. I really like the responses and the solutions the system provides. The customer support is also really out there, so I find that very nice. I would definitely reccomend it to others.

I have not yet had the opportunity to dislike something.

Maybe at the beginning I felt there was too much info in the website, but then got used to it. It was very easy to implement once I got to know more.

We use many of its resources but find very helpful both Brand and Market Intelligence.

The people at FC are very helpful and I enjoy working with them.

There is a lot of 'hand off' from the onboarding to the day-to-day team where things have gotten lost in translation.

Providing us with a plaform for hosting a community of our customers to conduct research.

Easy to use, self service style enables agility in research,supports so many different research methods-- both qual and quant. Having our Fuel Cycle community has enabled me to think more in terms of "what research would be best" vs "what research is feasible"... just about anything is feasible if you have your community set up effectively.

I use it ALL THE TIME.

The way the discussion board comments cascade down isn't the most intuitive way to read a back and forth discussion-- however these usecases have been very few and far between.

I love that we're able to reach a dedicated community of respondents and gather consumer insights so quickly and easily. It's been so great working with the Fuel Cycle team as well, the team is super responsive and helpful.

I don't necessarily have anything I dislike about Fuel Cycle, also because I don't use it every day. My needs have all been met so far with the tool.

I work on the Consumer Insights team, so my job is to bring the voice of the consumer into the work that we do with partners across the business. Fuel Cycle is key in helping us maintain and manage the community of consumers we regularly go to with business questions.

The efficieincy and quality of the work.

Nothing I can think of at the moment for this

Surveys, verbatims, data analysis

I love being able to run as many research projects as we would like and go live with them very quickly, without having to rely on internal teams and work around their priorities and tasks. It is essentially an all-in-one platform: build your project, publish it, and email members to let them know that there are new activities on the community!

There isn't much that I dislike. The only thing that has been a bit of an inconvenience is the inability to link quick poll activities in emails that get sent to members.

Running research projects with ease and very quickly and efficiently to be able to respond to high-priority, ad-hoc requests. Insights from research that we ran on Fuel Cycle help inform several things, including product and CX, and we learn a lot about consumer behavior and preferences.

The ability to collect multiple insights across many surveys & activities, enabling you to cross check data points across each activity

Simple, easy-to-create activities and surveys via third party integrations

The look and feel of the community for participants is really great - Fuel Cycle does a great job of setting it up to match the brand imagery desired. It's nice that it has a lot of integrations with services and platforms we already use too.

There really aren't too many. It's most important that the end-user experience is top notch, and it is. It would be nice for some features to be added, like the ability to insert a leading survey question into the email invitation.

The community is helping our company get valuable fast insights from our consumers during time when other more costly research methods are impossible.

I love how you can manage your online community all in one place. From programming and launching surveys to distribution and reminders. I also love how you can link your other accounts such as Qualtrics to the platform. You can also respond to community members support questions from the platform and see analytics on your community to improve respond rates.

There is nothing that I have found that I dislike about the platform.

The problem we solved with Fuel Cycle was we at first were doing everything via Qualtrics. The community we had at the time did not have a dedicated survey site where they could go to. Everything was via email. Fuel Cycle has made it so much easier for us and our members to get surveys, see their balance and take surveys.