Freshdesk Gmail Gadget for G Suite Reviews

This is an overall good software. It is easy to connect to things, like your email. It is great to see what is going on in real time, to see and have that control and exact knowledge. You can also set up good practices and limitations for certain employees.

It has some connectivity issues; some call problems at times, which is like most software at times. The reporting capabilities also need to be revised to be better.

Candid responses via chat. The ability to quickly send conversations and responses is huge for a busy working environment. Customer outreach is good also.

What I like best is the ability to have all issues and or tasks in one place. It allows for a workday to be more structured, for communication to be more centralized and for greater productivity. The way in which tasks fall into response times prevents anything from falling off of a radar and the reminders are more than helpful.

I dont like the way in which old task managers stay on your account. Sometimes it can confuse clients when the name attached to a response is from a former employee. If it were easier to remove past employees so that responses are more updated, that would be a great help.

Make sure that you use this if your departments have cross over. If your company has issues that need the attention of multiple departments (users) I highly suggest using freshdesk.

We are getting rid of past problems falling off of our radar. Some issues that take time to resolve were being forgotten. By using the waiting on customer delegation, we are able to keep tasks in our FD queue. This allows us to be constantly reminded about what still needs to be done and or what is still pending resolution.

The easy way to create canned response and check the tickets

The writing email is not user friendly, the caps, bold, italic etc

Is very easy to handle your tickets and share with other departments within the company

All our client's issues and tickets.

Freshdesk is by all accounts proposed for help for programming organizations, not purchaser items. Thusly, it is extremely one-sided toward a semi-specialized client base. For instance, for a client to get bolster, they should tap the catch that says "make a ticket". In the product world, that is exceptionally evident language, anyway it confounds non-specialized clients (in my reality, the ones well on the way to require bolster). It would be more general to have the catch say something like "get in touch with us" for instance. I have had a great deal of negative input from my clients since they didn't know where to begin, with the goal that frequently results in a telephone call which is significantly less powerful and considerably costlier. Moreover, the Freshdesk framework wants to have clients make a record before presenting a ticket. That is a considerable measure to ask of clients who are simply searching for an answer. Since I enable clients to make a ticket without expressly making a record, Freshdesk accept the client name to be the initial segment of their email address - which makes for exceptionally indifferent starting reactions. Altering the client name requires an amazing number of steps. There are numerous other comparable issues with Freshdesk that I have answered to Freshdesk and they have guaranteed to react, however that was numerous months prior now - which influences me to think they are experiencing considerable difficulties overseeing bolster utilizing their own instrument.

Freshdesk is a practical arrangement, yet isn't without issues. I presume the same could be said of any help arrangement, so at the cost Freshdesk is a sensible decision. Freshdesk seems, by all accounts, to be a generally youthful organization with potential for extraordinary change. In the event that they are effective, it will be great to develop with them, however the choice isn't without chance.

Fresh desk is very useful platform othe then communication software,we can use for chat , create tickets, share mail,files etc.

Utilizing Freshdesk has enabled me to employ extra low maintenance bolster specialists and give a very much organized reaction to client specialized inquiries, item data, supports, and general input. While it requires some push to work around the things I detest, we have still possessed the capacity to make a ton of long lasting clients since we tackled their issues. We have additionally understood various new merchants and wholesalers who reached us by means of our Freshdesk entrance. Freshdesk is a major change over taking care of help by means of email.

With this application and could have a better tracking in the control of incidents without having to leave aside the use of my email Gmail, I love it because it generates a business domain giving formality to this area in addition to showing each ticket in an organized manner. that allows to locate any information without loss of time as well as share with any member of the team, streamlines the response to the client and can achieve customer satisfaction in less time thanks to the establishment of due dates once the ticket is generated, does not require download processes favors large-scale effective attention to customers and suppliers.

Its only disadvantage is that it requires the use of internet to receive a ticket, but this is something that can not be solved. It is an excellent platform that speeds up the timely response, avoiding wasting time.

I recommend the use of this application for any company that works with clients allows a better follow-up giving formality to this area, provides a business domain for control, streamlines the response process to keep the customer satisfied in less time and manage the same information by all the members of the work team.

I love the versatility of this application and the organization in the event log can be grouped in the same panel also easy to adjust to email Gmail for my work in the area of ​​Sales and Marketing caters personalized each situation presented by the use of services being this aspect of vital importance that has helped considerably in keeping the client satisfied in less time.

It is a fairly complete and functional software in the reception, organization and tracking of incidents works great in the efficient response to the client, guarantees your satisfaction.

I recommend the use of this application because it is a tool that greatly favors customer attention in a personalized way in the solution to incidents, problems or questions that may arise during the provision of the service, it is an excellent tool for companies dedicated to the sales area facilitates the reception of requests, organized and interactive panel, allows to carry a more efficient monitoring generating trust and good receptivity to the clients!

It is able to integrate all parts of the system together seamlessly and incredibly swiftly. I love the ability it gives employees to access several different parts of the workplace into the application itself.

I dislike the add-on needed to be had in order to access the feature. However, there are very few complaints that I have of the program overall.

This is a great program, but at first you will need to be patient with learning the program.

Integrating different programs into one online workspace that is convenient for all, and done by a company that we all trust. The benefit is to allow employees to integrate all aspects of their work life into one program.

I like the way I can use Freshdesk, you can customize it on your willing's. It is very comfortable to have phone, chat and mailing support in one application.

I do not like the design of the freshdesk. I wish it was comfortable and suggests to find new applications or ways to improve using Freshdesk.

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I have a daily conversation with my company customers'. I have a phone and chat, also mailing conversation. We have 24/7 customer support with financial operations.

Allows you and your users to seemlessly connect to Freshdesk through your companies Gsuite account. I no longer have to remember another username and password, or navigate to our support site, but can seemlessly integrate into my standard email use (which is almost always on one of my screens)

Nothing that I experienced so far. Obviously, if you are not a G suite user, or Freshdesk user it will be utterly useless, but for those already using these tools, it works well.

If you use G-Suite and already have Freshdesk, it's an obvious choice!

I and other Freshdesk users no longer have to keep track of logins, passwords, and bookmarks/websites for our Freshdesk account. It is all seemlessly integrated into Gmail and makes for a fast and efficient process.

I can sync my information very easy and access the agent portal without a problem. Makes my day very dynamic.

I wish to have more things I could do, like create a ticket from a widget.

Since it's very easy to use, you waste no time Logging in and out from your agent portal

Customer support and promote self service support