Freshdesk for G Suite Reviews

I've been using Freshdesk for G Suite for the past two years, and I find it really smooth and easy to access. It helps me store all customer details in one place, which is particularly helpful in my work in the life insurance sector. I love that it automatically converts customer emails into Freshdesk tickets, reducing my manual workload and ensuring no emails are missed. The initial setup was really easy too, which was a relief.

As per now , nothing

I use Freshdesk for G Suite to store all customer details in one place, making it easy to access phone numbers and proposal numbers without multiple tabs. It converts customer emails into tickets, reducing manual work and ensuring no emails are missed.

What I appreciate most about Freshdesk for G Suite is the seamless way everything stays in sync. The automatic conversion of emails into tickets is a real time-saver, allowing me to manage conversations without constantly switching between Gmail and Freshdesk. This integration helps keep everything organized, minimizes confusion, and makes responding to customer queries much more straightforward.

There’s very little to complain about, though I have noticed that the synchronization between Gmail and Freshdesk can occasionally be a bit sluggish, particularly when a large number of emails arrive at once. While this isn’t a significant problem, having quicker updates would definitely enhance the overall experience.

Freshdesk for G Suite has addressed the challenge of handling customer emails and support requests manually. Previously, everything seemed disorganized, with messages spread across multiple inboxes, making it easy to overlook follow-ups. With this tool, emails are automatically converted into tickets, keeping conversations organized and making it much simpler to track issues. It saves time, minimizes confusion, and allows me to respond to customers more efficiently.

I highlight the ease it offers for tracking tickets, as well as its good connectivity and the great help it provides in problem resolution.

I believe there are functions that still need to be improved, such as the option to automatically eliminate ticket duplication.

since it is a help desk, it helps us have better communication with customers and that is always good

I like how easily Freshdesk integrates with G Suite, making it easy to manage customer support within our familiar Google Workspace environment.

It also streamlines communication and enhances productivity.

It may require additional training for new users to fully utilize its features and functionality, which can be a bit time-consuming.

It's very good tool to analyse the data.

Got lot of feature which enable lot of insight on data analyis

Its very effective tool for customer support ticket and analyis

We use Fresh desk on regular basis

It helps me to provide customer support, which bridges the gaps between the customer and the company's product. It is very easy to use, daily I use it for mailing purpose.

No such dislikes I have about Freshdesk.

It helps me to provide proper resolution of our product to the customer via email.

.We can easily track the data from freshdesk

accessible to clients which helps in transparency

tracking the incidents and requests

SLA can be tracked easily

.very easy to use, great product, highly recommend it

no issues whatsoever with it yet, just starter using it

allows me to manage customer support accross several channels

The upsides of using FreshDesk for G Suite are as follows:

a. Seamless Ticket allocation

b. Seamless Task allocation

c. User-friendly

We can instantly see every ticket that was opened for the customer and for each ticket you can easily assign the ticket to a different department.

You get notified of every ticket allocated as an agent

Once you have resolved the ticket by clicking on the resolved dropdown menu. The tickets instantly disappear. This makes it difficult if you have to leave notes on the ticket but you just resolved the ticket a second ago.