SW

Sam W

March 24, 2026 Source: G2.com

Effortless Review Management and Customer Feedback Tracking

What do you like best about Feefo?

How easy it is to manage reviews and keep track of customer feedback

What do you dislike about Feefo?

There's nothing I dislike about Feefo it works perfectly

What problems is Feefo solving and how is that benefiting you?

It helps ensure that we're providing outstanding service to our new and existing customers. Hearing their feedback has confirmed what we're doing right and how we can improve.

WG

Will G

March 23, 2026 Source: G2.com

A Trusted, Transparent Review Platform with Proactive Support

What do you like best about Feefo?

We’ve worked with Feefo for a number of years at Paleo Ridge, and they’ve been a consistently valuable partner throughout that time.

What do you dislike about Feefo?

Recommendations to others considering Feefo?

In an industry where trust is everything, having a reliable and transparent review platform has been essential for us. Feefo has helped us not only showcase genuine customer feedback, but also better understand our customers and continuously improve the experience we offer.

What problems is Feefo solving and how is that benefiting you?

DS

Dawn Smith

March 9, 2026 Source: Trustpilot.com

Clipstone park car sales - Shaun outstanding service

⭐⭐⭐⭐⭐

We recently purchased a Hyundai i10 automatic from Clipstone Park Car Sales, and I can’t recommend salesman Shaun highly enough.

We found the car on AutoTrader and left a message late one evening. Shaun rang us back immediately, and we arranged to meet him the following day to view the car. From the very first contact, he was incredibly friendly, helpful, attentive, and knowledgeable.

Shaun was fantastic with my son and gave him so much confidence. He encouraged him to take the car out for a test drive, happily sitting next to him, offering reassurance and plenty of praise. The whole process felt informative, calm, and very reassuring.

A week later, Shaun personally delivered the car to our home. He helped set up the tax, explained all the paperwork clearly, and talked us through the service history and previous owners in a very professional manner.

Overall, Shaun made my son’s first car-buying experience genuinely brilliant. We couldn’t have asked for better service and would highly recommend him to anyone looking to buy a car.

Dawn and Charlie Smith

VF

Verified User in Furniture

February 20, 2026 Source: G2.com

Feefo: Easy Implementation, Seamless Integration, and Truly Hands-On Support

What do you like best about Feefo?

The ease of implementation combined with the ongoing support. Most platforms sign you up and then disappear, but Feefo feels genuinely partnered. Our account manager David Darby has been consistently hands-on in the 4 years since we launched on the platform - with regular check-ins and practical guidance that’s helped us embed reviews properly across the business rather than treating it as a bolt-on.

What do you dislike about Feefo?

Recommendations to others considering Feefo?

From a systems point of view, Feefo integrates cleanly into our customer journey and operational workflows, giving us structured feedback at scale without adding admin. It’s simple to deploy, easy for customers to use, and powerful once the data starts flowing.

What problems is Feefo solving and how is that benefiting you?

Honestly, there’s nothing standout negative. Like any platform, there are always areas you’d refine over time, but nothing that’s materially impacted our experience or adoption. Compared to many tools in this space, Feefo has been refreshingly straightforward to roll out and maintain.

MC

Michelle C

December 11, 2025 Source: G2.com

Effortless Automation and Outstanding Reliability

What do you like best about Feefo?

Feefo is a very autonomous piece of software. Once it is implemented and data uploads are automated, there is very little input required (besides responding to reviews). The system is easy to use, doesn't change its user interface often and is a reliable piece of equipment.

What do you dislike about Feefo?

We send at least 100 emails a day, and the system has never had an issue keeping up with us. Content to email campaigns or individual campaigns are easily updated and if you get stuck (which is rare) customer support or your account manager respond extremely quickly with a simple solution. NPS scores are easily calculated, with easy to understand analytics and dashboards. Would highly recommend!

Recommendations to others considering Feefo?

I do not feel like there is anything specific I would like to highlight here. If there has ever been an issue, it has been raised and resolved immediately. If nothing is available, you know that the feedback has gone to the development team for consideration. That said, things rarely go wrong!

What problems is Feefo solving and how is that benefiting you?

Managing our customer feedback is essential to ensure that as a business we are doing things right. This easily managers all feedback and follows up customers in a personal manner per purchase. A system we can just implement and leave to take care of this for us.

VS

Verified User in Environmental Services

November 27, 2025 Source: G2.com

Perfect for First-Time Business Owners—Super Easy to Navigate

What do you like best about Feefo?

Incredibly easy to navigate as a first time business owner.

What do you dislike about Feefo?

Not many downsides that spring to mind to be honest.

What problems is Feefo solving and how is that benefiting you?

Feefo have really helped us get started in building up a healthy reputation within the industry. It is too early to give specifics as of yet but I have certainly noticed an increase in lead generation since using feefo.

VR

Verified User in Retail

November 11, 2025 Source: G2.com

Authentic Feedback Made Easy

What do you like best about Feefo?

Ease of use. Genuine feedback tool. Ease of Integration.

What do you dislike about Feefo?

Could have a more comprehensive reporting suite.

What problems is Feefo solving and how is that benefiting you?

Helps users understand the excellent quality of our products and the good customer service we provide.

AC

Amy-Lee C

November 5, 2025 Source: G2.com

Always a pleasure

What do you like best about Feefo?

Feefo has been a pleasure to work with over the years. We use them as our review platform, and the support from our account manager Janet has been excellent. She’s always friendly and proactive, sharing useful updates and tips to help us improve our reviews.

What do you dislike about Feefo?

Recommendations to others considering Feefo?

The platform itself is easy to use - the reports are clear, and responding to reviews is straightforward.

What problems is Feefo solving and how is that benefiting you?

MJ

Mike J

October 30, 2025 Source: G2.com

Reliable, Transparent and Built for Trust

What do you like best about Feefo?

Feefo provides a simple, transparent way for our clients to share genuine feedback. The platform is intuitive, easy to customise and integrates smoothly with our systems. Their support team is responsive and genuinely invested in helping us maintain credibility and trust with our customers.

What do you dislike about Feefo?

There’s a slight learning curve when setting up campaigns and automations for the first time, but once configured it runs seamlessly.

What problems is Feefo solving and how is that benefiting you?

Feefo helps us collect and showcase verified client reviews in a professional way, building transparency and trust. It’s also improved our reputation management by giving clients a simple, secure space to share their experience, which strengthens our brand credibility.

HR

Helen R

October 29, 2025 Source: G2.com

Cost-Effective and Easy Setup with Stellar Support

What do you like best about Feefo?

I appreciate the cost-effectiveness of Feefo compared to Trustpilot, which made the switch a logical decision for our company. The transition was smooth, thanks to the excellent support provided by Feefo’s team. In particular, their representative Dajana offered invaluable support by explaining tips to increase the number of reviews clearly and following it up with helpful instructions via email. The setup process was easy, which was a relief, and Feefo's supportive team made it a seamless experience. I find the automated system particularly useful because it efficiently manages tasks by automatically sending emails to customers, encouraging them to write reviews. This feature streamlines the review gathering process and integrates well with WooCommerce, my existing tool. Furthermore, the system's suggestion to personalize emails, alter send times, and promote engagement by replying to every review promises enhanced interaction with customers. I am very satisfied with Feefo as it aligns with my business needs, and I would willingly recommend it to others.

What do you dislike about Feefo?

I find the AI review writer tedious as it is too long.

What problems is Feefo solving and how is that benefiting you?

I find Feefo to be cost-effective and easy to set up, with great support that enhances customer reviews and engagement through automation.

Feefo Reviews

User Rating

Rating Distribution

Do You Use Feefo?

Sam W

Will G

Dawn Smith

Verified User in Furniture

Michelle C

Verified User in Environmental Services

Verified User in Retail

Amy-Lee C

Mike J

Helen R

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