FeedbackGenius Reviews

I like how you can target customers for future promos with automated messages providing coupons and asking for feedback. Customers keep to like the communication they receive when I use feedback genius

I dont like how their is a minimum amount you can send per month. If you run a very profitable business you can reach the message limit very easily. There are other options but they can become very expensive the higher you end up going.

I would recommend this to anyone who does alot of sales on amazon. It is a must have in my opinion. You cant go wrong with this product. It can be quite costly but is worth every penny you spend due to the traffic you receive as well as the return traffic.

Communication with customers letting them know when their order has shipped

I really enjoy the custom emails we can send to customers, especially being able to differentiate the emails based on the products purchased. There are many filters and options for differentiating the customers to target when sending them emails.

There have been some bugs since I signed up for the tool, but they usually fix them quickly. I would also like an easier way to add products for the tool to keep track of.

We saw a nice increase in the number of reviews we receive in our Amazon account. Also, many customers comment that they enjoy the automated emails and instructions we send them about the products they purchased.

The is a must-have tool for selling on Amazon. Set it up and let it run to automatically send follow up emails that you configure and schedule to solicit feedback and reviews, or to provide follow up information. Lots of functionality - you can create emails for different products and/or purposes, as schedule them according to your needs. You can also be alerted to negative feedback so you can respond quickly.

Can't say there is anything I really dislike. It does what it says.

Solid company that is one of the first to offer this service. You can't go wrong with Feedback Genius.

Collecting reviews and feedback, and being notified of negative reviews. Reviews are critical on Amazon, and you can't really manage it manually. A tool like this makes it easy.

Ease of interface and immediate results are incredible. Great product for amazon sellers.

Nothing! We enjoy Feedback Genius in its entirety.

Just buy it. It's so simple, easy to set up and saves thousands of hour emailing your customers.

Solving the review/feedback aspect of our amazon seller account. This benefit saves so much time, which saves a lot of money.

Feedback Genius is great for sending out automated messages to our customers! Our review conversion on amazon has almost doubled thanks to feedback genius! It is easy to use, you can attach files with your emails, use images and signatures in your emails, and many more features! It is very easy to make email campaigns and assign products to campaigns. I would highly recommend it to all of my amazon selling friends!

The price is a little expensive, but I believe it is worth the money because of the reviews that we gain in return. One thing that is not necessarily attached to Feedback genius but to amazon in general is that people can now opt-out of receiving emails from amazon. This effects the reach of the emails because people can now opt-out and not receive the messages sent.

This solves our feedback problems on amazon. It helps us get more reviews, without having to reach out to clients individually.

SellerLabs maintains a global list of Amazon emails that are unreachable due to customers opting out of seller contact. Theoretically, this cuts down on the # of bounced emails that would normally be sent, reducing monthly usage that you would have been billed for.

UX for the analytics is not very useful. Review rate is never accurate and unreliable.

A review left for a product variation will trigger email notifications for all SKUs under that parent. I've seen this issue with other products so it may be an issue with the Amazon APIs.

Sellerlabs, the company that makes FeedbackGenius, definitely has some work ahead to streamline their SaaS solutions. This product provides everything you would expect from an autoresponder solution but there isn't much beyond those basics. They offer 3 other Amazon tools in their suite but there is no integration between them. All run a separate products with no navigation to jump from one to the other.

SImple interface with good reporting of results.

It would be great to get more visibility as to how customers interacted with emails.

We want to get timely information on product problems. We improved our fulfillment using this feedback.

I like how easy it is to setup everything and start sending emails.

The templates. Need more template styles. We also have a problem sometimes using firefox with the web application.

FeedbackGenius is perfect to get more reviews for your products on your amazon store. Just remember not to send too many emails for customers.

FeedBackGenius has helped us send emails and get the reviews we need for our products on amazon.

User experience in the back office. Very impressive

Nothing at all, I'm an advocate ! Congrats

TEs it !

Companies feedback management

Customer engagement data and pricing tiers are good in this system.

There are some limitations to going deeper on data insights but for what you pay for it’s fine. A/B testing is restricted to higher tiers /for a price.

Realizing enhanced perspective on customer engagement.