Fattmerchant Reviews

User Rating

4.1/5 (Based on 253 Ratings)

Rating Distribution

Excellent
75.1%
Very Good
1.2%
Average
0.4%
Poor
2.4%
Terrible
20.9%

User Sentiments

Competitive Pricing, Excellent Customer Service, Easy to Use Interface, Fast Payment Processing

Hidden Fees, Poor Communication and Support, Inconsistent Mobile Connectivity, Technical Issues and Software Glitches

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Review Summary

Fattmerchant is generally well-received among its users, earning praise for its user-friendly interface, excellent customer support, and competitive pricing. It is lauded for its ease of use, with many users finding it straightforward to set up and manage. The customer support team is highly regarded for their responsiveness and willingness to go the extra mile. Additionally, Fattmerchant's pricing is often seen as a positive, with many users expressing satisfaction with the value they receive for the cost.

Pros

Easy onboarding process with quick approvals, enabling efficient business setup.
Integrates seamlessly with major platforms, providing hasslefree payment processing.

Cons

Occasional technical issues and glitches can be inconvenient for users.
Limited customer support options, making it challenging to resolve queries promptly.

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Reviews

Jessie

January 12, 2026 Source: Trustpilot.com

Patient Care Coordinator

I have been calling the STaX customer service line frequently, as STaX is still fairly new to our clinic and my team and I are continuing to learn and navigate the program.

During one of my recent calls, I had the pleasure of working with Mariely. She was incredibly kind, patient, and helpful. She took the time to thoroughly address all of my questions and concerns and guided me through the process step by step. Her support made a significant difference, and I am truly grateful for her assistance.

Thank you for having such a knowledgeable and compassionate team member available to support your clients.

FDA

January 11, 2026 Source: Trustpilot.com

Raphael

Raphael was very helpful and knowledgeable in obtaining upgraded credit card machines.

Karlee

January 7, 2026 Source: Trustpilot.com

Ashley helped me figure out how to set…

Ashley helped me figure out how to set up reoccurring invoices.

James Esver

December 25, 2025 Source: Trustpilot.com

Cole Rakhshani Highly Recommended

Cole Rakhshani is a pro. I would highly recommend Cole to family members as well other business owners. Answered all my questions, made great suggestions. Super confident about knowing STAX process and offerings.

Anne

December 22, 2025 Source: Trustpilot.com

Ashley was a great help with resolving…

Ashley was a great help with resolving our issue and getting the new transaction key entered and everything updated. Running great now! Thanks!

Kyle Couture

December 15, 2025 Source: Trustpilot.com

John Brummitt is an amazing agent

John Brummitt is an amazing agent. He was always kind, attentive, and supportive, even when larger systems showed apathy towards our needs.
He never lost patience and always pushed forward until we got exactly what we needed to get.
Any organization would be extremely lucky to have him.

Glen Ewing

December 4, 2025 Source: Trustpilot.com

Ashley was very patient with me and…

Ashley was very patient with me and made me feel like she really wanted to help. Thank goodness they have real people here in the US for support.

Mario Louka

December 1, 2025 Source: Trustpilot.com

Raphael was very informative

Raphael was very informative, quick, and knowledgable.

Sarah Weatherford

November 19, 2025 Source: Trustpilot.com

Ashley resolved my issue quickly

Ashley resolved my issue quickly! She was very friendly and communicative.

Daniel F

November 16, 2025 Source: Trustpilot.com

Demario Is fantastic!

I wanted to say what a great job Demario did with the on boarding process. As a business owner, I get a lot of calls for services like this, but he stood out as a really great customer service agent and knew his product and was very thorough in his communication. I haven’t experienced the actual service yet, but I’ve been very impressed with the sales and on boarding process specifically with Demario. Thanks for doing a great job.