FaceUp Reviews

User Sentiments

Ease of use, Customizability, Excellent customer support, GDPR compliance

Limited offline functionality, Desire for more comprehensive features, Occasional difficulty understanding data encryption options, Lack of legal templates in certain languages

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Review Summary

FaceUp is a well-regarded whistleblower platform praised for its user-friendly interface, robust security features, and compliance with GDPR and EU whistleblower regulations. Users consistently highlight the platform's ease of use, even for non-technical users, and its effectiveness in fostering a safe and transparent workplace environment. While some users mention a need for more extensive legal templates in other languages, the platform's high level of customization and responsiveness to user feedback are generally appreciated.

Pros

Easy to use, even for nontechnical users.
Seamless onboarding with quick free training sessions.
Offers a secure and anonymous reporting channel.
Provides valuable material and resources for clients.

Cons

Limited template language options in some cases.
Premium version is expensive for some organizations.
Technical support is only available in English.

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Reviews

Jaime G

March 16, 2023 Source: G2.com

"Simple powerfull whistleblower case manager"

What do you like best about FaceUp?

Personalized configuration only takes some steps

What do you dislike about FaceUp?

Everything is working fine! Promised functionalities exceed our needs

What problems is FaceUp solving and how is that benefiting you?

Having a secure, confidential, anonymous channel to allow victims and observers to raise their hand/voice and boost the traditional lines of defense (management, audit, risk...)

Martina B

February 2, 2023 Source: G2.com

"Affordable and reliable whistleblowing solution"

What do you like best about FaceUp?

Our experience is excellent, from easy implementation through to working with reports. FaceUp is customizable and has a lot of features for value. It is easy to use and an effective two-way communication tool. The software is constantly developed according to the customer's needs.

What do you dislike about FaceUp?

There is nothing that is not useful so far.

What problems is FaceUp solving and how is that benefiting you?

Whistleblowing legislative, HR topics.

Tereza Ekart

January 18, 2023 Source: Saasworthy.com

Exceeding the effectiveness of any other tool we used

Having FaceUp has definitely helped our company. Our experience with FaceUp thus far has been excellent, the ease of use of the platform is amazing, along with the features and functionality. The customer support is flawless and meets the value for money. We have been using FaceUp for the past couple of months, and it has helped us resolve the reports far more efficiently than any other platform or method we have used in the past.

Lenka Malenova

January 18, 2023 Source: Saasworthy.com

Great whistleblowing solution

FaceUp saves companies money through a tool that helps identify underlying financial, social, managerial, and any other kind of problems that can occur. At the same time it protects employees who decide to address these issues by offering them complete anonymity throughout the whole reporting process.

David Evan

January 18, 2023 Source: Saasworthy.com

Very efficient platform

FaceUp is a great platform for identifying underlying problems, which otherwise would not be discovered or would cost more money and time. I appreciate it is secure, ISO certified and complies with GDPR and EU Whistleblowing Directive.

Charles Seck

January 16, 2023 Source: Saasworthy.com

The ideal platform for any company that cares about their employees

We use FaceUp to gather different kinds of inputs from our staff. We gather feedback about the company processes (positive or negative), check up on possible mental health problems etc. The most significant benefit is the simplicity of having everything in one place and not needing to search through multiple channels. It’s also helpful that FaceUp offers different types of overviews and dashboards in the administration so that we can see the bigger picture too.

Anonymous User

January 11, 2023 Source: G2.com

"The best tool for trusted communication with employees"

What do you like best about FaceUp?

Clear design, statistics, case management, the ability to set access to individual administrators and customize the report form according to our needs.

What do you dislike about FaceUp?

I don't know, I guess I can't think of anything right now.

What problems is FaceUp solving and how is that benefiting you?

We needed to increase trust from staff in all branches. We wanted them not to be afraid to turn to us. FaceUp helped us do just that.

Alžběta Eli A

December 1, 2022 Source: G2.com

"We need to implement it. This week. Can you do it?"

What do you like best about FaceUp?

I would love to tell you about our experience with the FaceUp app (we use CZ version called NNTB) so far. Our organisation is supporting families impacted by child abuse. Safety, privacy, openness, kindness and communication about every topic - good or bad are all in our DNA. So finding a tool that will allow us to get closer to our values is what makes us excited.

Back to the tool: I wasn´t the one to find it, I was the one asked to make it go live. In five days if possible. I am no IT girl so I opened FaceUp with some wrinkles on my forehead and a bit of fear around my stomach. Julie from the support offered me a call. And I never used this offer.

Why? Because of the way FaceUp is structured and with every single question I had on my list already answered very logically and with flexibly offered in every step at the same time. Omg. That was just me, reading it in two hours from the top to the bottom, testing it twice to understand the process of sending info to the app, replying from the app, archiving, analyzing statistics…

To put it in a nutshell:

-- FaceUp app is fantastic and more than helpful

-- it is easy to maintain the whole process and learn how to do it on your own within a short period of time

-- their support is amazing (even when we were changing our requests around invoicing several times)

-- our team is using it freely and we have some issues covered already and some in progress

-- and we love it!

What do you dislike about FaceUp?

That I didn't learn about it earlier. I am happily recommending it to all companies and NGOs around me these days because every organisation would benefit from implementation.

What problems is FaceUp solving and how is that benefiting you?

It offers our employees, partners and clients a safe and fully anonymous way to inform us about issues that need our focus - small ones like how to improve our office space and big ones to cover any harassment, misconduct or ethical issue within our team.

Renata N

August 3, 2022 Source: G2.com

"Review"

What do you like best about FaceUp?

We especially like the user interface of the app, combined with very high security. The product responds well to the needs of the new European Whistleblower Protection Directive and, in combination with a law firm that can be the system administrator, the company can easily meet this legislative obligation. The price is also very pleasing.

What do you dislike about FaceUp?

We can't think of anything major. If a bug is found, their in-house development team quickly fixes it.

What problems is FaceUp solving and how is that benefiting you?

Addressing the Whistleblower Protection Directive, local transposition laws and implementing a tool through which employees can disclose anything wrong within the organisation.

Jana S

July 21, 2022 Source: G2.com

"GDPR, Improvement Ideas, Satisfaction Surveys"

What do you like best about FaceUp?

The app helped us cover both customer and legislative requirements regarding GDPR in a very simple and clear way. Applications can be easily used by both people in administration and workers - it couldn't be more simple. And as we also use it for our improvement ideas and satisfaction surveys, it covered several areas at the same time.

What do you dislike about FaceUp?

Nothing comes to my mind................

What problems is FaceUp solving and how is that benefiting you?

customer and legislative requirements regarding GDPR

FaceUp Reviews

User Sentiments

Do You Use FaceUp?

Review Summary

Pros

Cons

Jaime G

Martina B

Tereza Ekart

Lenka Malenova

David Evan

Charles Seck

Anonymous User

Alžběta Eli A

Renata N

Jana S

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