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EvaluationKit's best feature is it's integration with our existing learning management system (LMS) Canvas. This allows me to import all the necessary data and set controlled access for students, instructors, and administrators. I can also coordinate a very detailed communication plan that runs automatically. Ultimately, this change has saved me at least 60 man hours per year, possibly more, over our previous workflow of printing, mailing, scanning, and analyzing paper course evaluations in all of our courses.
The only dislike I would say is that the system is so powerful and adaptable (used by tiny community colleges all the way up to giant national universities) that it can be a bit overwhelming to new administrators. However, I'd add a caveat that this only applies to administrators. End users have a very simple and intuitive experience.
EvaluationKIT helped us from paper forms to online evaluations over four years ago. We have had a very positive experience with the EvaluationKIT system and support services, and our response rates have actually increased versus paper. In most semesters, we can achieve a response rate of over 65%, which is miles beyond the industry average.