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Ember Reviews

User Rating

4.8/5 (Based on 287 Ratings)

Rating Distribution

  • Excellent

    92.3%
  • Very Good

    2.4%
  • Average

    1%
  • Poor

    0.3%
  • Terrible

    3.8%

User Sentiments

Excellent Customer Service, User-Friendly Interface, Comprehensive Financial Insights, Seamless HMRC Integration

Slow Application Performance, Buggy Transaction Review Process, Inaccurate Filing of Company Accounts, Significant Increase in Monthly Fees

Do You Use Ember?

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Review Summary

Ember receives mixed reviews from customers, with an average rating of 3.2 out of 5 stars. Many users praise the product's sleek design, ease of use, and ability to keep beverages at a consistent temperature. However, some reviewers complain about connectivity issues, battery life, and the overall durability of the product. Others express dissatisfaction with customer service, citing slow response times and a lack of resolution to problems. Despite these complaints, some users remain loyal to the brand, appreciating the convenience and functionality of Ember's products.

Pros

  • Effectively maintains desired temperature for hours.
  • Sleek and portable design for easy use on the go.

Cons

  • Battery life is limited, requiring frequent charging.
  • Only compatible with certain types of containers, limiting versatility.

AI-Generated from the text of User Reviews

Reviews
DP

Dennis Petersen

July 17, 2025 Source: Trustpilot.com
Erin, Tas and Katie have been taking fantastic care of me
Overall, great tool*, though the real value for me lies in the team. Erin, Tas and Katie have been taking fantastic care of me and all of my endless queries and needs over the last two years.

The dev team continues to make changes to the software and add more advanced features to give better insight, though it can sometimes be a little intrusive to the day-to-day look and navigation.

I know the plans recently got overhauled and made slightly more expensive, but if I hadn't had to suspend my business due to personal reasons, I would still consider the premium plan good value.

*It's great for most businesses, though more for invoice or service-based businesses rather than commerce, if you have mixed VAT and a lot of physical sales/inventory to track, something like XERO is recommended.
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sp

stephen pollard

June 17, 2025 Source: Trustpilot.com
Erin from Ember is great
Erin from Ember is great. She handles all my queries really quickly, was great on filing all the year end returns and has good knowledge of all the tax aspects that a small business really need to think about. I find the Ember system really easy to use, and overall great value for money from their all inclusive service plan because they do my personal director tax filing as well.
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N

Nick

June 5, 2025 Source: Trustpilot.com
Highly recommend
I've been with ember for the past few years, they've made my accounting so smooth and simple. The whole team have been fantastic, especially Sarah. Always quick to respond and happy to help. I'd highly recommend using Ember.
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NB

Nicholas Boswell

May 28, 2025 Source: Trustpilot.com
Super efficient service
Super efficient service, great advice and support!
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B

Birgit

May 16, 2025 Source: Trustpilot.com
Hugely thankful and very happy
Hugely thankful and very happy. Super happy with Erin, Tas, Steven and the whole Team that has gone over and beyond to be of support and help. Exceptional understanding, patience, good will and delivery! Can't recommend enough.
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N

NC

May 13, 2025 Source: Trustpilot.com
Can't recommend enough
Steve and the Ember team were incredibly helpful and accomodating. We went from creating to closing my company together and I'd go back to them to do it all again if I had to.
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AL

Alexey Lvov

May 8, 2025 Source: Trustpilot.com
Amazing experience
The customer support is awesome. Quick, responsive and helpful. Just became the client and asked support for an official confirmation letter for the overseas government, which was urgent. My request was fulfilled quickly, in less than an hour. Special thanks to Tas who was helping me directly!
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CP

Christian Parker

May 6, 2025 Source: Trustpilot.com
Thanks Ember!
Ember gave me everything I needed accounting wise for my SME when I moved from Sole Trader to an LTD. I had full control of my finances and an accountant to speak to when tax and other legal finance aspects were unclear. They helped from corporation tax returns, forecasting, self assessment returns, categorisation and the list goes on. Being a paying member of Ember also helped me learn a lot about taxes and the UK Gov system.

Big thanks to all the staff for your help over the years, including the dev team for putting a great platform together.

Only reason I left is because my company has been dissolved in the UK, I miss you guys already, I wish UAE had something like this.
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DP

David Prior

April 24, 2025 Source: Trustpilot.com
Perfect accounting service for small…
Perfect accounting service for small business owners. Stephen has been excellent at handling my business and tax matters. Highly recommended.
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WR

William Roffe

April 23, 2025 Source: Trustpilot.com
Ember is hot best accounting solution I’ve experienced.
I’ve been with Ember for a few years and love the software and service from their excellent team. Erin just completed by annual company accounts and I couldn’t be happier with her level of detail, quality accounting work and support. 😎
Read more

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