Email Tracking for Zendesk

About Email Tracking for Zendesk

Email Tracking is the latest Zendesk add-on that puts in greater control of the emails. A one-of-a-kind tool, it allows to check when each message has been opened – providing an easy way for the monitor communication and take action if needed. Now, with our new Email Tracking feature, it’s easier for service teams likes to stay on top of what’s going on. No longer will the team need to waste their time manually entering data – such information will be automatically transferred through tags and updates into custom fields in tickets. In this way, recognizing tickets that require follow-up becomes a breeze!

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $1.67.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Email Tracking for Zendesk Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Lite Plan $1.67 $2.00 per user / month

Features

Track the delivery of sent emails
See the exact time and date of openings
Check how many times your message was opened
Real-time receipts and a timeline with tracking info
Send replies at the best times
CCs and followers tracking
Define the device type used to open the email
Automatically add ″unseen″ and ″seen″ tags to tickets
Check in-depth reports
Adjust settings to fit your workflow
Be compliant with GDPR and CCPA
A read receipt is available for 10 days after the email was sent

Pro Plan $2.50 $3.00 per user / month

Features

Everything in Lite
Link tracking option
Change link tracking parameters
Advanced statistics with link tracking
A read receipt is available for 30 days after the email was sent

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 02/05/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Email Tracking for Zendesk Pricing.