eFax Reviews

User Rating

4.6/5 (Based on 1,956 Ratings)

Rating Distribution

Excellent
86%
Very Good
5.2%
Average
1.6%
Poor
0.6%
Terrible
6.5%

User Sentiments

Outstanding Customer Service, Knowledgeable Representatives, Quick Response Times, Efficient Problem Resolution

Difficulties with Cancellation Process, Inconsistent Fax Transmission Success, Occasional Spam Faxes, Outdated User Interface

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Review Summary

The overall sentiment towards the product is positive. Users appreciate its user-friendly interface, ease of use, and the range of features it offers, including faxing, scanning, and e-signing capabilities. It is also praised for its reliability, fast transmission speed, and strong security measures. However, some users have reported issues with customer support, occasional technical glitches, and limited integrations with other software. Additionally, a few users have expressed concerns about the pricing structure and the lack of a free trial or money-back guarantee.

Pros

Easy to use and navigate interface.
Reliable and secure faxing service.
Integrates seamlessly with popular business applications.
Competitive pricing plans.

Cons

Occasional technical glitches can disrupt faxing.
Limited support for international faxing.
Some users may find the pricing plans to be expensive.
Faxes can sometimes be delayed or lost.

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Reviews

Ted Huggins

June 30, 2025 Source: Trustpilot.com

Good friendly service five stars

Date of experience: June 30, 2025

Jake

June 30, 2025 Source: Trustpilot.com

Minh was very knowledgeable

Minh was very knowledgeable, answered all my questions quickly and helped me make some changes to my plan and even offered some tips for future reference

Kimberly Cowan

June 27, 2025 Source: Trustpilot.com

Wonderful experience with the…

Wonderful experience with the representative. She made sure my questions my questions was answered.

Desree Nash

June 27, 2025 Source: Trustpilot.com

I have used Efax for years and they…

I have used Efax for years and they provide great customer service. It’s so easy having an app and a scanner on my phone to be able to take care of things right there on the spot.

Sara

June 26, 2025 Source: Trustpilot.com

The customer service rep who helped me…Eveldina

The customer service rep who helped me was Eveldina. She answered promptly and was very helpful. She knew exactly what needed to be done and waited patiently on the phone until the fax went through. She was very pleasant and knowledgeable and I was highly impressed.

Grace

June 24, 2025 Source: Trustpilot.com

Minh was very helpful helping me update…

Minh was very helpful helping me update my credit card information and patiently waited until I was able to login again! Thank you

Todd White

June 24, 2025 Source: Trustpilot.com

Always excellent service consistently

Always excellent service consistently. Great respect for this company. Thank you.

Carmen C

June 23, 2025 Source: Trustpilot.com

The ease with which you can use…application

The ease with which you can use internet based faxing is great. Customer service support was great even to downgrade as extensive service not needed.

maricar

June 19, 2025 Source: Trustpilot.com

Agent was extremely nice

Agent was extremely nice, courteous and helpful

Bob