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DoorDash Reviews

User Rating

1.2/5 (Based on 8,770 Ratings)

Rating Distribution

  • Excellent

    2.6%
  • Very Good

    0.7%
  • Average

    1%
  • Poor

    2.7%
  • Terrible

    92.9%

User Sentiments

Ease of Use, Wide Restaurant Selection, Fast Delivery, Responsive Customer Service

Inaccurate Delivery Times, Inconsistent Order Accuracy, High Fees, Unreliable Drivers

Do You Use DoorDash?

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Review Summary

Doordash receives mixed reviews from users, with common praise for its convenience, wide restaurant selection, and efficient delivery. However, some users express concerns about high fees, inconsistent food quality, and occasional delivery delays. The overall user experience seems to vary depending on specific locations and individual preferences.

Pros

  • Convenient and timesaving: Allows users to order food from their favorite restaurants without leaving the comfort of their homes or offices.
  • Wide restaurant selection: Partners with a vast number of restaurants, giving customers access to a diverse range of cuisines and dining options.

Cons

  • Delivery fees can be high: The cost of delivery can add up, especially for orders from further distances or during peak hours.
  • Food quality can vary: The quality of food delivered through DoorDash is dependent on the restaurant preparing it, so there can be inconsistencies in taste and presentation.

AI-Generated from the text of User Reviews

Reviews
AN

Anesa Noa

December 5, 2024 Source: Trustpilot.com
I had a package stolen from one of the…
I had a package stolen from one of the dashers and I had video proof and was also in contact with the police. I let doordash know to hopefully get her removed from being a dasher. Aylin from Doordash was sooo helpful and understanding. I sent all the proof I had including all the videos from my doorbell, outside camera, receipt of the item that was in the package, and the cops contact information. She let me know that dasher was removed from any future deliveries and they also refunded me for the price of the item that the dasher stole!! I was so impressed and I am so thankful.
Read more
OG

Omar G

November 18, 2024 Source: Trustpilot.com
I got everything I ordered
I've ordered off of DoorDash a plethora of times, and I especially like door dashing for dinner. The other night, I ordered for my family as well, and we received all that came with our food. Overall it's everything you should expect out of a delivery service like this.
Read more
KM

Keith Myers

November 5, 2024 Source: Trustpilot.com
Great company
Great company
Read more
LD

Laura D

November 4, 2024 Source: Trustpilot.com
Great customer service
I order from DoorDash several times a week and always have great service. On an occasion when something missing from my order or something is wrong, online customer service has taken care of it immediately. I have always appreciated their quick and timely support.
Read more
RM

Rafal Marom

October 23, 2024 Source: Trustpilot.com
I'd order it again.
Allow me to just say this first, is that it's nice for small companies that don't offer any to go options.

But, for about two months, I survived off DoorDash under the circumstances I had. Every driver was super nice, and a few even stayed for a second to chat. Food remained hot and not tampered with. It's just what I'd expect from a third party food delivery company.
Read more
SB

Steffanie Byrnes

October 10, 2024 Source: Trustpilot.com
I love Door dash
I love Door dash! I have used it about four times. The order is always on time, left where instructed, and I don't have to explain where I live, or go find the Dasher employee because they can't find my home.
Read more
I

Irun

October 9, 2024 Source: Trustpilot.com
I love door dash delivery is quite fast
I love door dash delivery is quite fast
Read more
J

Jaylan

September 8, 2024 Source: Trustpilot.com
DoorDash is important!
DoorDash competes with UberEATS in Australia and here is why I think DoorDash is way better. On demand delivery is their only business. They are in the business of delivering food and goods quickly. They aren’t interested in controlling other aspects of your life like the other company. If I want food I’ll pick DoorDash, if I want a driver I’ll call a taxi or use another ride sharing app. Never let one company own everything you use. Don’t let them win. DoorDash is the GOAT of on demand delivery, and I am speaking as a customer and a driver. Thank you for coming to Australia DoorDash, we needed you more than we know!
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ST

Sebastien Taylor

August 20, 2024 Source: Trustpilot.com
Good customer service
I was charged with a anual renual of their anual membership, but I don't use their services often so I forgot to end my membership. I called them to refund me and they cancelled my membership and refunded me with no hassle. Very good customer service.
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RN

Raylynn Nguyen

August 11, 2024 Source: Trustpilot.com
Alicia was great
Alicia was great. Food was still hot when we got it.
Read more

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