Delacon Reviews

Report automation and monitoring performance.

Dashboards can be improved a little bit.

It is helping in do analytics and tracking client calls

The Delacon platform does what it promises - reliably provides call tracking capabilities for your inbound marketing campaigns, with the add-ons one would expect from a call tracking provider these days. They also provide a decent analytics platform, all at a reasonable price.

Everything about Delacon feels... well, outdated. From their website to their analytics platform to how they provide customer service. Out-of-the-box integrations are minimal, although Delacon will help with API integration. Looking at just about any competitor, it makes them look like they've fallen behind and a long way from catching up, despite the solid and rich feature set.

Communication was sometimes relatively poor, requiring a lot of chasing and explanations provided were certainly not explaining the technical in layman's terms.

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Delacon worked with our agency on a sophisticated lead-to-sales project, showing their willingness to go above and beyond to help a customer, as the project was way beyond the scope of their standard service. There was, however, a lot of stopping and starting, with poor communication both from the Delacon team and what it seemed like amongst their teams. The call tracking worked as advertised, and there are no complaints there. As long you stuck to the 'happy path', things moved smoothly. As soon as you veered off it, however, the wheels seemed to come off, and the company culture also reflected this dynamic.