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Dealertrack DMS Reviews

User Rating

4.5/5 (Based on 140 Ratings)

Rating Distribution

  • Excellent

    65.7%
  • Very Good

    22.1%
  • Average

    8.6%
  • Poor

    1.4%
  • Terrible

    2.1%

Do You Use Dealertrack DMS?

Write a Review
Reviews
VA

Verified User in Automotive

December 2, 2025 Source: G2.com
A The Dealer Management System
What do you like best about Dealertrack DMS?
The reporting features in DMS are quite useful, and I find the overall interface to be easy to use.
What do you dislike about Dealertrack DMS?
I believe the platform could be a bit more user-friendly, as I find its overall design somewhat dated and restrictive.
What problems is Dealertrack DMS solving and how is that benefiting you?
N
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DT

Dave T

July 31, 2025 Source: G2.com
I find dealertrack to be the most logical DMS from an operations perspective.
What do you like best about Dealertrack DMS?
Availability to train new users. It makes it easy to train.
What do you dislike about Dealertrack DMS?
Live accounting some reports are only available in the moment and difficult to review historical data.
What problems is Dealertrack DMS solving and how is that benefiting you?
Customer relations.
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KB

Kristina B

April 16, 2024 Source: G2.com
Daily use of this program
What do you like best about Dealertrack DMS?
It is straightforward to use and train employees on managing the program.
What do you dislike about Dealertrack DMS?
The security is getting ridiculous. It takes too long to recover your profile.
What problems is Dealertrack DMS solving and how is that benefiting you?
It has made it easy to use in multiple dealerships that we work in, and I can also see other locations' information for researching customers.
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VA

Verified User in Automotive

November 20, 2023 Source: G2.com
Dealertrack DMS Is Not Bad Considering Your Alternatives
What do you like best about Dealertrack DMS?
It is easy to log in and find the information you need for the most part. It's also secure and provides a supplement to CRM and any information we may have in there about our customers.
What do you dislike about Dealertrack DMS?
The user interface is not the most intuitive, but it's better than most of their peers in the same field.
What problems is Dealertrack DMS solving and how is that benefiting you?
We are able to have a place to securely send finance applications that our customers submit. It's a vital thing for our dealerships and their DMS is another place we can search and store customer information.
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MC

Melissa C

June 14, 2023 Source: G2.com
Favorite DMS Software
What do you like best about Dealertrack DMS?
I love how easy Dealtertrack makes it to integrate their software with banks that we use for financing. It is also very easy to submit applications to our lenders, as well as check the status of our applications.
What do you dislike about Dealertrack DMS?
There is nothing I dislike about Dealertrack, even after using it for 11+ years.
What problems is Dealertrack DMS solving and how is that benefiting you?
Dealertrack makes it so much easier to send applications to banks and credit unions then handwriting them and sending them over by fax like we had to do in the past.
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MB

Mark B

March 31, 2023 Source: G2.com
Dealertrack Review
What do you like best about Dealertrack DMS?
Dealertrack is very resourceful and easy to use. The interface is straightforward after training. The Information we can access is crucial for business operations. As a service, this is a quick and easy tool to access inquiries and set up transactions through the DMV. Highly useful.
What do you dislike about Dealertrack DMS?
Installing an "agent" on our local devices was a little tricky. It's not too intuitive during the set-up process. But this is unavoidable, and once the agent is set up, it's pretty easy if it is necessary.
What problems is Dealertrack DMS solving and how is that benefiting you?
Dealer track is allowing us to run inquiries on vehicles and licenses. This tool gives us quick access to information from the DMV. We use this daily, and it's an efficient program that does the job well.
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KW

Katie W

September 28, 2022 Source: G2.com
Dealertrack DMS 15+ year user
What do you like best about Dealertrack DMS?
What I like best is the ease of use for new users; it's easily accessible and can be taught to people that are new to the industry very easily. I also like that while DealerTrack has updated the interface, they have allowed long-time users to keep using key commands that we used in the Arkona version of the DMS.
What do you dislike about Dealertrack DMS?
Some areas could still use improvements and have been brought up on the DMS 360 site and left unresolved. Some of those things would be bank reconciliation, ACH payments in payables, and limiting users on what accounts they can post purchase orders to.
What problems is Dealertrack DMS solving and how is that benefiting you?
I do not have any current problems that Dealertrack is working on solving. Typically if I do, I open an case on DMS 360 with uploaded examples and Dealertrack is quick to respond.
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BC

BC C

February 17, 2022 Source: G2.com
A one stop shop for our finance products
What do you like best about Dealertrack DMS?
Delaertrack offers us the ability to pay cars off and get payoffs along with submitting loans east to our lenders
What do you dislike about Dealertrack DMS?
Switching between dealership accounts, we have multiple franchises.
What problems is Dealertrack DMS solving and how is that benefiting you?
We were getting our customers approved and loans paid off quickly and efficiently.
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VA

Verified User in Automotive

February 9, 2022 Source: G2.com
WE WEREN'T HAPPY TO MAKE A CHANGE BUT WORKED OUT FINE!
What do you like best about Dealertrack DMS?
CHANGING A DMS IS NOT EASY, BUT AFTER A MONTH OR SO OUR TEAM WAS PRETTY COMFORTABLE WITH DEALERTRACK.
What do you dislike about Dealertrack DMS?
WE COULD PAY TO UPGRADE OUR REPORTS, BUT THE BASIC REPORTS AND REPORT BUILDER WORK JUST FINE FOR WHAT WE NEED.
What problems is Dealertrack DMS solving and how is that benefiting you?
NOTHING MORE THAN WHAT WE EXPECTED.
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JM

Jim M

October 30, 2021 Source: G2.com
Best Value for the Buck!
What do you like best about Dealertrack DMS?
Very intuitive, easy to navigate. When you do need support, it's easy to obtain and the reps are very proficient and friendly.
What do you dislike about Dealertrack DMS?
The tool is not lacking anything, meeting all of our requirements.
Recommendations to others considering Dealertrack DMS?
The system has all the functionality that is needed for an automotive group and has very competitive pricing.
What problems is Dealertrack DMS solving and how is that benefiting you?
Better accountability in inventory tracking and true costs
Read more

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