Home/ Automotive Marketing Software/ Dealer.com/ Reviews
Updated on: February 13, 2025
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31.1%
18%
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Easy to learn, drag and drop features, wizards to help create campaigns, support team is readily available
Backend tool times out quickly. Reporting is delayed
I am able to streamline my lead generation, chat software and inventory all in one place. Having the same software for all of those things maximizes my time.
I like the support team. Anytime I called I was always able to get the issues resolved quickly. They have a great support team.
I didn’t like when they would make changes and updates with out proper notifications and advise on the changes
I was working on dealer.com to increase the seo value and that have good site structure which helped driver more customers to the website
I like that it’s easy to get around and easy to use.
There is nothing that I don’t like about this website.
The site is already perfect I don’t have any complaints.
I am in charge of uploading photos to the website for the dealership I work at and this website makes it easy to just upload all the photos I need to do.
We are a very "Needy" customer with lots of customization and they have been there for us. We have over 40 websites and products with Dealer.com and it has served our needs very well throughout all 3 Dealer Groups.
Sometimes new product launches take longer than I would like
It is an easy choice. The more that you work with your rep.....the more you will get out of the tool
Full website solutions and add whenever I can when a Manufacturer does not prevent us from using them such as General Motors.
It is user-friendly interface and excellent social media advertising. For a smooth online experience for consumers, we can create customised pages with widgets and social network links as well as include widgets from other vendors. Higher recommended platform.
On both a phone, the website had bugs and was difficult to use.Need to add more features for enhancing their flexiblity on dealer.com. Nothing i have no complaint regarding this platform.
They are a fantastic, cost-effective solution for automobile organisations with several websites; we manage just well with what we have, and even if they could provide us a bit more visibility, we aren't breaking the bank. Whatever you pay for, you get in better manner.This platform is the future of automotive industry.
Since Dealer.com is a part of Cox Automotive, they have the best man power behind them. They are fully and seamlessly integrated with all of our other Cox products (xTime, Vin, vAuto, etc.) and give us what we need.
Because Cox is so large, their support and innovation can sometimes lack. I have had minimal problems, and truly enjoy working with them! I do also have a Dealer Inspire account, and I feel they are a bit more advanced, but I enjoy both.
Ease of staying within compliance, manufacturer demands, staying in front of our audience and offering them the best possible experience when purchasing a vehicle, parts, or service.
Dealer.com is one of the top website providers for automotive. They provide everything we need, and have seamless integration with our other products.
Because Cox is such a massive company, there are a few things that tend to fall to the wayside such as cutting-edge innovation and support, but overall we have had a great experience.
Website management team and full system integrations.
Dealer.com provides us with a relatively simple platform to maintain our online website presence. We can add custom pages with widgets and social media links, as well as integrate other suppliers' widgets for a seamless online experience for our customers.
The included website layouts are a little cookie-cutter. We would enjoy a little more customization that could be done at the dealership level, but most add-ons need to be submitted through a ticket with Dealer.com.
We can track our website visits, update our inventory listings, add custom pages to capitalize on leads for new vehicle releases, and now provide our customers with the option to complete the purchase process online so that they only need to make one visit to the dealership to pick up their new vehicle.
I love the backend to this site. It makes everything so amazingly simplistic. When I manage multiple different accounts, it is easy to navigate what I am looking for. Inputting data is so simplistic and I love how whenever I have trouble, I can call my account manager to ensure that everything is working out correctly.
Sometimes, when you have one account manager who oversees you, and your competitors, it can get fairly tricky. I am a little disappointed in this regard, however, one call was able to remedy this with a new manager
Ensure that you continually put the clients before any and everything else. You make it easy on us, and as a result, we love the work that is currently being done.
I didn't know how the backend could be so easily simplistic. I really enjoy not having to stress as much over any and everything. It really takes the worry out of the equation.
Sadly, we do not use this product anymore, and have come to realize that the previous issues before Dealer.com are making their ugly head rear again.
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I can change inventory pricing, sales, designs and so much more and it is instant. Best way to be in control of your products to customers. The customer support is by far the easiest way to get assistance and be creative and if you need help they are there!
Wish I could implement more creative pop ups , overs and unders , LOL
Easy to change pricing, add sales events and can do this 24/7 anywhere anytime.