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Creately Reviews

User Rating

4.8/5 (Based on 1,620 Ratings)

Rating Distribution

  • Excellent

    86.4%
  • Very Good

    9.6%
  • Average

    2.3%
  • Poor

    0.9%
  • Terrible

    0.7%

User Sentiments

Ease of Use, Variety of Templates, Collaboration Features, Intuitive Interface

Limited Features in Free Version, Occasional Software Glitches, Limited Storage Space, Mobile App Limitations

Do You Use Creately?

Write a Review

Review Summary

Users appreciate Creately's user-friendly interface, extensive template library, and real-time collaboration features. They find the drag-and-drop functionality intuitive and the variety of shapes and connectors helpful for creating visually appealing diagrams. Additionally, users value the flexibility of being able to export diagrams in multiple formats and the option to integrate with other tools and platforms. However, some users have reported occasional glitches and limitations in customization options. Overall, Creately is a well-received diagramming tool with a strong emphasis on ease of use and collaboration.

Pros

  • Userfriendly interface for easy diagram creation.
  • Wide range of templates and shapes for quick diagramming.
  • Realtime collaboration for efficient team collaboration.
  • Easy sharing and export options for seamless communication.

Cons

  • Limited export options, with some users reporting issues when exporting diagrams in certain formats.
  • Occasional lag and performance issues when working on complex diagrams with numerous elements.
  • Customer support response time can be slow at times, leading to delays in resolving issues.

AI-Generated from the text of User Reviews

Reviews
RV

Renish V

September 10, 2026 Source: G2.com
Best online tool to make wire frame of small and large cap softwares
What do you like best about Creately?One thing I like about Creately is the increased use of AI for creating and transforming the diagrams. So it makes much faster and easier development to turn your ideas or requirements into visual diagrams. I also like the improvement of collaboration and smart connectors and the ability to work with external data. This helps the overall design and planning process.What do you dislike about Creately?I would like to see more flexibility in the free version, especially for copying and using multiple images as it is limited right now. Increasing the import limit would make it easier for new users to choose and also create and test detailed wireframes before deciding to upgrade. It would also be helpful if someone needs to check for additional features in the free plan to see if their work can be done with it or not!What problems is Creately solving and how is that benefiting you?Need to make a whole flow design that will help customers to easily understand. So it will also provide the option to export the flow as PDF and other formats.
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NA

Namita A

September 7, 2026 Source: G2.com
Creately Review: Is It Worth for 2026?
What do you like best about Creately?It's evolution into visual AI workspace. The visuals can be connected with data sources such as Google Sheets.What do you dislike about Creately?It can improve the currents lags and slower loading. Additionally, it can offer more customisation.What problems is Creately solving and how is that benefiting you?Creately converts complex concepts into easy graphics. It speeds up communication and decision-making. Its library of diagram templates and collaboration tools, streamline teamwork and increase productivity. Its cloud-based accessibility ensures seamless workflow between sites. Its wireframing and mockup tools help in design conceptualization. Creately simplifies complicated ideas into graphics promoting collaborative synergy leading to efficient communication and project advancement.
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VS

Verified User in Computer Software

September 7, 2026 Source: G2.com
It was really easy to use and that made my work get done faster.
What do you like best about Creately?Recently my whole team has been using mind mapping for new feature development and AI integration service of Creately.What do you dislike about Creately?I think the plan arrangements can be better since my team is small we are confused on which plan to opt for.What problems is Creately solving and how is that benefiting you?Well I mostly use Creately for making architectures and diagramming about the project so it helps me filter the ideas and find the solution for projects.
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VM

Verified User in Alternative Medicine

July 30, 2026 Source: G2.com
Efficient
What do you like best about Creately?It offers many options for working comfortably, and its design is excellent.What do you dislike about Creately?I don't think I have any complaints—everything has worked well for me while using this tool.What problems is Creately solving and how is that benefiting you?No business-related problems, but I do need to organize my notes and other things related to my studies.
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D

Dilshan

July 14, 2026 Source: G2.com
While the UI can feel a bit cluttered for absolute beginners and the free tier is quite limited, it’s an excellent upgrade from standard, static digital whiteboards Most helpful tool for work
What do you like best about Creately?Smart Canvas and visual databses What do you dislike about Creately?AI powerd features Recommendations to others considering Creately?massive template libraryWhat problems is Creately solving and how is that benefiting you?Highly Restrictive Free Tier
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MF

Miguel F

July 10, 2026 Source: G2.com
Smart shapes and templates help a lot when I need to diagram something quickly
What do you like best about Creately?I start using Creately for simple diagrams, but it quickly becomes useful for a lot more than that: API flows, internal process maps, architecture diagrams, UML, technical customer journeys, and visual documentation to explain changes before we build them. I can start from a template, drag a few elements around, connect the different parts of the system, and have something clear enough to share with the team pretty quickly. The templates and smart shapes save me a lot of time because I do not have to start from a blank canvas or spend too much time making the diagram look clean. Creately helps keep the structure organized without making me feel like I need to be a designer.What do you dislike about Creately?I have a good experience with Creately because it does what I need it to do: create diagrams quickly, collaborate visually, and make complex ideas easier to explain.What problems is Creately solving and how is that benefiting you?Before development even starts, product is thinking about the user flow, backend is focused on events, frontend is considering screen states, and support wants to know what happens when something fails. We open Creately and map out the entire flow: what happens when the user starts the action, which service receives the request, what validations run, which errors can appear, and what message the user should see in each case. Halfway through the session, we often spot an intermediate state where the user could be left waiting without knowing whether the process failed or is still pending. Catching that early lets us adjust the design before writing any code, so we avoid building an incomplete experience. That’s where Creately becomes genuinely useful for me: it doesn’t just help us draw what we already know, it helps us uncover the parts of the workflow we haven’t fully thought through yet.
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SV

Simona V

May 30, 2026 Source: G2.com
Wide Array of Shapes and Templates Make Producing Visually Stunning Diagrams Incredibly Easy
What do you like best about Creately?It has a wide range of templates and elements which make it easy and fast to design professional-looking diagrams and it’s collaborative capabilities are incredibly beneficial for group projects.What do you dislike about Creately?I don’t have any particular dislikes every function is this tool is easy to use and straightforward.What problems is Creately solving and how is that benefiting you?I create swimlane diagrams that easily map processes showing the flow from one activity to another which are useful for coordinating projects and efficiently tracking collaboration.
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MR

Magdalena R

May 30, 2026 Source: G2.com
Awesome Shapes, Icons, and Reliable Templates Helps Create Precise Process Diagrams
What do you like best about Creately?The tool has awesome shapes and icons to build diagrams and robust process workflows that make process documentation more precise and I like that the built in templates saves a lot of time when creating flowcharts.What do you dislike about Creately?There are no negative points to highlight throughout the time I have used this tool for diagramming.What problems is Creately solving and how is that benefiting you?The most valuable diagram it helps create is the project timeline flowchart that visually displays project tasks along a timeline ensuring that complex project schedules can be understood easily,
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LW

Leah W

May 27, 2026 Source: G2.com
Creately Makes Diagramming Fast, Easy, and Template-Rich
What do you like best about Creately?Creately has numerous templates and makes creating diagrams and flowcharts simple and faster.What do you dislike about Creately?There is nothing negative I have encountered about Creately so far.I really like how fast,understandable and easy it is to use.What problems is Creately solving and how is that benefiting you?Used it to create diagrams with my team and its really made our work easier whereby we could get to do all together on one workspace.
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EC

Emily C

May 26, 2026 Source: G2.com
Innovative Diagramming with Awesome Collaboration and Drag and Drop of Shapes and Connectors
What do you like best about Creately?It has always been extremely convenient in the ways it facilitates seamless diagram creation and I really appreciate the extensive variety of shapes, drag and drop features as well as the collaborative features.What do you dislike about Creately?There are no glitches when creating diagrams and performing any other flowcharting tasks with this tool.What problems is Creately solving and how is that benefiting you?It helps create project schedule timeline diagrams which helps visually organize project phases and task durations across the project lifecycle to help team clearly understand the timing and sequence of activities.
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