CoSupport.ai Reviews

Our customers love the instant, high quality responses.

I have been impressed with the CoSupports professional and helpful attitude towards implementation and helping us reach our goals.

There are no downsides as of yet. Any problems, we overcome.

CoSupport AI has significantly reduced the volume of routine support tasks our team handles daily. What stands out most is its ability to understand and respond clearly and consistently, even to nuanced questions from contributors or readers. It integrated smoothly with our existing workflows and continues to improve over time with minimal input.

To be honest, we didn’t expect that much attention and guidance from CoSupport AI for our company. Their managers were with us at each step. So far, we can't say anything negative in our experience.

Our support team began facing increasing volumes of repetitive queries, ranging from account management to article access and contributor guidelines. With limited internal resources, we needed a way to automate support without compromising quality, especially across different user roles like readers, contributors, and editors. So now with CoSupport AI we handle and resolve high-frequency inquiries automatically via chat and email.

We really appreciated the fast integration process and the fast results. We saw the results at the end of the first month. Also, using a revolutionary solution, CoBI, is just what our product needed to successfully track communication performance.

There is nothing to mention at this stage of our cooperation.

Automate routine tasks

Use

Our primary goal was to streamline our support operations and reduce the support operations costs. After the integration process and initial usage of products, we saw the first results. We liked the transparency and constant support at CoSupport AI. The vendor listened to us and our wishes. It’s very important.

To be honest, we didn’t expect that much attention and guidance from CoSupport AI to our company. Their managers were with us at each step. So far, we can't say anything negative in our experience.

We needed a tool to automate our work with the emails, and chatbot for our website. After considering this, we decided to use CoSupport’s products, CoAgent and CoCustomer. The implementation process was very fast and smooth. So after the first month of using AI solutions the response time was improved by 40% which automated a substantial volume of routine inquiries. This enhanced efficiency enabled us to prioritize precision hiring. It’s the main benefit.

CoSupport AI solution, an AI assistant for response automation, was extremely easy to implement (through a browser extension). But what is more important is that responses became more precise than we expected. Now, we can increase the number of processed tickets without expanding our support team.

I can’t imagine something we could dislike about such a proficient and dedicated team.

CoSupport Customer, an AI assistant, provides a response automaton. In Remoter.me, its implementation resulted in a 98% reduction in response time.

We liked most the seamless integration of CoSupport Customer to our email channel. We also like performance. After a month of using and improvements based on our agents’ feedback, the responses became extremely precise. The pricing policy is also an advantage because it allows for predictable budgeting.

I haven’t found drawbacks neither in the solution nor in the CoSupport AI’s team approach to dealing with tasks.

CoSupport AI’s product, CoSupport Customer, automates responses in Euphoric customer service. Due to automation, we’ve got a 38% decrease in first response time and 31% decrease in total resolution time. With this AI assistant, we can provide better user experience.

The thing I liked most was that the CoSupport AI team offered us the solution that we needed the most at this time. We’ve just launched a new product and we're about to launch another one. We needed to summarize our previous experiences to make some assumptions and to see our perspectives on these new products. The CoSupport AI team offered us CoSupport BI, which quickly became the everyday tool for departments such as sales, marketing, product management, and customer service.

I’m not sure what to write in this piece of the review. Everything was fine, from the intro call to the current moment when we use CoSupport BI for our company’s benefits.

I’d rather focus on one of CoSupport AI’s solutions that we use on an everyday basis. It’s an AI tool that integrates with other tools; in our case, it’s Slack. It works like a chatbot that you can ask data related questions. I can use a couple of questions I ask CoSupport BI regularly to have a generalized view of things: 1) Which parts of our platform cause the most frustration for our users? List the top three based on the most frequent support requests. 2) What is the most requested feature by our current users in their inquiries to the support team?

So, an AI assistant provides information based on the sources to which we provid access (they are our knowledge base and databases on the back-end side).

AI solutions are typically considered time-consuming and expensive. With CoSupport AI we learnt that AI tools implementation can be easy — in our case implementation took just a few hours. The remarkable thing is that our workflow wasn’t interrupted at all.

Another critical point for us as a business was pricing. I was surprised that our cost could be so easily calculated. Our budget for the solution implementation included the fixed price for the output - the solution integration into our custom CRM, project launch, and support. Now, after the integration, we pay the monthly fee for the AI assistant, and are in control of our budget.

If I were to circle out one thing, it’s how much more aware and knowledgeable it is about our company compared to the other AI solutions we’ve tried.

Like with any IT product, there is always room for improvement, however, the current functionality already fits our needs. Any potential enhancements the guys from CoSupport will make in the future would simply be the icing on the cake.

CoSupport allowed us to capitalize on AI technology's benefits without disruption to our daily operations – and we have a lot!

It took less than a month to integrate CoSupport into our consultant’s workflow, and in that time we’ve already started seeing results. For us, this meant a huge reduction in overall time spent on communication, all while keeping that human touch and customer care we’re proud of.

At first, I wasn’t optimistic as we’ve tried multiple AI tools over the last 2 years with no meaningful results. Well, not with CoSupport – their AI somehow learned everything about our software and our customer profile without any work on our end.

I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending.

AI copilot for my customer support team. It automates chat and email interactions, seamlessly integrates to our existing CRM – Zendesk.