CommBox Reviews

User Rating

4.8/5 (Based on 50 Ratings)

Rating Distribution

Excellent
90%
Very Good
6%
Average
2%
Poor
0%
Terrible
2%

User Sentiments

Excellent Customer Support, Efficient Omnichannel Communication, Effective Automation Capabilities, User Friendly Interface

Limited Reporting Functionality, Occasional Software Bugs, Slow Feature Development , Incomplete Platform Features

Do You Use CommBox?

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Review Summary

CommBox, a popular SaaS solution, receives mixed reviews from its user base. Common themes that emerge include its ease of use, with many users praising its intuitive interface and user-friendly features. However, concerns are raised regarding its reliability, with some users reporting frequent outages and technical difficulties. Opinions differ on the quality of customer support, with some users commending the responsiveness and helpfulness of the team, while others express dissatisfaction with the slow response times and lack of resolution. Overall, CommBox seems to have a user-friendly design but may need improvements in reliability and customer support to enhance user satisfaction.

Pros

Userfriendly interface simplifies communication.
Streamlines collaboration among team members.
Centralized platform enhances productivity.

Cons

Limited customization options may not suit specific needs.
Occasional technical glitches can hinder smooth operation.

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Reviews

Chen C

October 26, 2024 Source: G2.com

CommBox routed 40% of requests to digital, increasing NPS X8 - BRIMAG SERVICE Consumer Electronics

What do you like best about CommBox?

CommBox is the perfect solution for consumer electronics brands. As a leading provider with millions of products and customers, we use CommBox to serve our customers on digital channels around the clock, backed by a flexible platform that fits our business needs. CommBox enabled us to optimize our call center and reduce repetitive tasks while focusing our agents on important issues.

What do you dislike about CommBox?

Recommendations to others considering CommBox?

We like that:

What problems is CommBox solving and how is that benefiting you?

Customers don’t need to wait for an agent.

Dafna I

July 28, 2024 Source: G2.com

IVR to WhatsApp‏ CommBox helped us improve lead response time by 75% ‏

What do you like best about CommBox?

We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.

What do you dislike about CommBox?

Recommendations to others considering CommBox?

We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.

What problems is CommBox solving and how is that benefiting you?

Hailey B

July 25, 2024 Source: G2.com

Simple and easy to use

What do you like best about CommBox?

its easy to use and simple. The implementation is easy. Customer support is great. There are a great number of features.

What do you dislike about CommBox?

The frequency isnt used much on my end. the ease of integragation could use some work.

What problems is CommBox solving and how is that benefiting you?

CommBox provides tools for segmenting and personalizing communication based on customer data and interaction history. This helps businesses tailor their responses and offers to individual customer needs, improving engagement and loyalty.

Ohad P

July 21, 2024 Source: G2.com

CSM center for all clients communications API integration

What do you like best about CommBox?

Whatsapp support, tags and dashboards. it's ok for CSM team

What do you dislike about CommBox?

The team helped us in the integration, with documation and phone support help.

What problems is CommBox solving and how is that benefiting you?

it's our

Ilay O

July 17, 2024 Source: G2.com

Closed multi-million dollar deals CommBox Helped Us Win Multi-Million Dollar Deals and Saved 900+ Hours of Cold Calling with WhatsApp

What do you like best about CommBox?

We can connect with customers across channels like WhatsApp, chat, messenger, and email— in one Unified Inbox.

What do you dislike about CommBox?

Recommendations to others considering CommBox?

Instead of making cold calls, we can reach thousands of customers through personalized WhatsApp campaigns, saves uf time and effort.

What problems is CommBox solving and how is that benefiting you?

Verified User in Medical Practice

June 24, 2024 Source: G2.com

CommBox makes it easy to effectively communicate with customers

What do you like best about CommBox?

I love the ability that CommBox gives you to connect with your customer in a convenient way for both parties.

What do you dislike about CommBox?

I wish every company I dealt with as a customer utlizied CommBox

What problems is CommBox solving and how is that benefiting you?

CommBox has helped me as a customer when I need to quickly communicate with a sale representative - I ususually have my problem resolved quickly.

Verified User in Chemicals

April 18, 2023 Source: G2.com

Omnichannel made easy

What do you like best about CommBox?

Quick setup, out-of-the-box integrations.

What do you dislike about CommBox?

Go-to-Market strategy, complex sign up process.

What problems is CommBox solving and how is that benefiting you?

With an increasing number of Social networks and customers experiences requeriments coming from different channels, we achieve the integration of all this incomming requeriments at Commbox.

Daria A

March 21, 2023 Source: G2.com

Improved our customer service, allowed us to measure and improve agents’ performance

What do you like best about CommBox?

We love that CommBox unifies all our service channels into one interface. The platform allows us to provide our customers with more efficient service, and measure every aspect of our customer journey,

What do you dislike about CommBox?

Recommendations to others considering CommBox?

CommBox’s bot responds to FAQs and solves a lot of our customers queries. The bot organizes our customer queries by topics, so our agents can solve it better and faster.

What problems is CommBox solving and how is that benefiting you?

IDAN A

January 22, 2023 Source: G2.com

Super-efficient automation, smart routing, easy to provide IT support via WhatsApp

What do you like best about CommBox?

CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can create various automation ourselves, quickly build smart chatbots for our customers and streamline our work, as well as ours.

What do you dislike about CommBox?

Recommendations to others considering CommBox?

We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers.

What problems is CommBox solving and how is that benefiting you?

Guy S

November 21, 2022 Source: G2.com

Commbox’s WhatsApp Support Solution is perfect for Healthcare providers | AirDoctor

What do you like best about CommBox?

Using CommBox, our customers worldwide can book a doctor’s appointment on WhatsApp in minutes without calling us, and it’s so much easier and faster. The platform is friendly and simple to use, and has lots of features and tools, making it easy for us to support our customers on their channel of choice.

What do you dislike about CommBox?

The platform’s UI can be better. but overall we're happy.

Recommendations to others considering CommBox?

Reduce contact center overloads

What problems is CommBox solving and how is that benefiting you?

Improve SLA

CommBox Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use CommBox?

Review Summary

Pros

Cons

Chen C

Dafna I

Hailey B

Ohad P

Ilay O

Verified User in Medical Practice

Verified User in Chemicals

Daria A

IDAN A

Guy S

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