ClearTax GST Software Reviews

Customer service didn't respond although tax investment advice was genuine!

I have been a cleartax GST customer from 2017. At that time the cost per GSTIN was abour Rs. 3500/-. Every year the renewal cost doubles. It is so high now that we are forced to move. Even for existing customers there is no discount or a fair warning. Once you subscription expires, you won't be even be able to access your old data. So if you are a small or medium business, stay away.

Further during a recent GST audit it was found that there were multiple errors

Unfortunately i am feeling helpless with their staff response, inspite of full payment on Month of May 19, their software says license expired, called them 20 times till today, still it is not operational. No responsible person comes on line. I tried to call management, but no numbers are available whether intentionally or otherwise. I doubt, after reading this complaint, whether they will come back to resolve the issue?

I have taken GST filing software for five years on 28th Jan 2022. After that company changed their cost very heavily in 2024. In July 2024 company's representative called me and inform me about the increased in cost. He asked me to either get refund or continue with the software by doing excess payment. I opted for refund. And after many phone calls and conversations they refunded my remaining amount on 07/03/2025 ( 8 to 9 Months later from July 2024) after deducting full three years charges, though I have used the software for 2.5 years. I have stopped using the software as I purchased other one. If I made payment for full five years, then how can company changed cost in between the period? and why the company took 8 to 9 months to refund my money.

I have purchased a plan for ITR filing and the relationship manager is very bad and I suggest them to not to promote if they have no good serving employees.

for the AY 2024-25 I used their website to file IT returns; the website is defective. Charges the money but does not file the returns with IT Department.
Support team is also terrible and pathetic. They dont even understand the basics of income tax returns filing.
Cheats in one word. DO NOT USE THEIR SERVICE

After paying I realized that I don't have the necessary documents to apply for GSTIN, despite asking them for refund they simply ignored me!!

They charged me money and I cant even file my taxes because of their app error. Now they dont want to refund my money even when I am unable to file my taxes through them because of their issues!

Horrible experience. CA does incorrect calculations. No guidance at all even when you take the paid package. Avoid this at all costs. CA show higher tax liability and not willing to put extra efforts.

Worst company to file IT return...
I have seen so many bad review of cleartax, my mistake I have see these review before buying the package, paid 6+ thousands but still asking 10K for CA assigned for auditing, they have not mentioned that before. I used to file in 10K itself, why need 6K to just register in cleartax and then again we have to pay 10K for CA. Why not direct we approach to some CA who do everything.

Misguiding to people and bad marketing strategies, I'll post all social media if they will resolve my issue immediately.