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I love the simplicity of the tool, it allows everyone to participate, it pinpoints areas that need to be addressed, it's anonymous which the staff appreciate, and it has a rewards and recognition program built right in. The live data has been so helpful in allowing us to better understand the culture and both address concerns, as well as recognize great work.
Sometimes when clicking on the responses in the weekly survey, it's a little inaccurate (where you click), but that's not always an issue.
Use the company's resources, they are always willing to help, take your needs into account and they're open to suggestions. It feels like they're there to support 24/7.
We started using EPIC to address what we felt was a culture issue...we didn't have one. Since applying EPIC, we've seen a huge improvement in corporate culture, we've seen teams working together, we've seen a sense of overall appreciation in the company and most of all, staff feel enaged.