CircleLoop Reviews

User Rating

4/5 (Based on 189 Ratings)

Rating Distribution

Excellent
67.7%
Very Good
3.7%
Average
3.2%
Poor
6.3%
Terrible
19%

User Sentiments

Excellent Customer Service, Affordable Pricing, Easy to Use, Useful Integrations

Poor Sound Quality, Mobile App Issues, Call Dropouts, Inconsistent Call Forwarding

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Review Summary

Overall, Circleloop garners positive feedback from users, highlighting its ease of use, customizable features, and efficient customer support. Reviewers appreciate its ability to streamline workflows, enhance communication, and improve collaboration within teams. The platform is praised for its user-friendly interface, which enables quick onboarding and adoption. However, some users have encountered occasional glitches and minor technical issues, although the customer support team is noted for being responsive and helpful in resolving these problems.

Pros

Streamlined workflow and enhanced collaboration: Circleloop automates repetitive tasks, facilitating seamless collaboration and efficient communication among team members.
Personalized customer engagement: The platform enables businesses to tailor customer interactions, delivering personalized experiences and fostering stronger relationships.
Comprehensive reporting and analytics: Circleloop provides robust reporting capabilities, offering valuable insights into sales performance, customer behavior, and overall business metrics.

Cons

Limited customization options: The platform may not offer extensive customization options, potentially restricting the ability to tailor it to specific business needs and preferences.
Potential learning curve: Some users may encounter an initial learning curve when adopting Circleloop, requiring time and effort to become proficient in using its features and functionalities.
Occasional technical glitches: Like any software, Circleloop may experience occasional technical issues or glitches, potentially disrupting business operations and user productivity.

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Reviews

Wendy Hawthorne

November 18, 2025 Source: Trustpilot.com

Lukas Evans Jones made the experience…

Lukas Evans Jones made the experience great - helped me as a first timer through the process. I have heard of bought telephone dialing SAAS systems - never used before. Process seems easy --well happy !

Andrew Budden

November 18, 2025 Source: Trustpilot.com

The customer service is excellent

You can always count on getting the correct advice and assistance on how to set up your system and how to use it. Just be very clear what you actually want from the system to allow to provide you with all the options

John Pridgeon

October 29, 2025 Source: Trustpilot.com

Straightforward to get set up

Straightforward to get set up, excellent software app that supports every process we would envision needing, budget-friendly pricing, and friendly, helpful support—what more could you need!

Consumer

October 27, 2025 Source: Trustpilot.com

Good Customer Support

Had some issues with my account , Daniel Titmass was super helpful and sorted it. Good Customer Service.

David Alexander

July 4, 2025 Source: Trustpilot.com

Fantastic Customer Service

Fantastic Customer Service - They are on the ball and make you feel like you count not just a cow to be milked

Jake Bradshaw

June 27, 2025 Source: Trustpilot.com

Excellent

Suppport team have been excellent throughout my trial and after as well.

Walked me through the optimal way to bill, helped me retreive calls and have been lovely people over the phone.

Prices are very reasonable vs what's out there.

Stephen Bellew

May 29, 2025 Source: Trustpilot.com

A very professional company that…

A very professional company that actually answer calls themselves and deal with you one to one like a human! Very refreshing and every member of staff I've ever dealt with is friendly, efficient and professional, especially Veerle and Matt.

Circleloop is also a brilliant service that combines many of the features that would otherwise require several companies and services. SMS, voicemail, numbers, apps and a web portal.

A brilliant product and brilliant customer support. Recommend!

Annette Reid

March 12, 2025 Source: Trustpilot.com

Lukas at Circle Loop was so helpful …

Lukas at Circle Loop was incredibly helpful! He set up a Teams call and took the time to walk me through everything step by step. As someone with dyslexia and a strong preference for visual learning, this made a huge difference. His patience and clear explanations really stood out. Excellent service—5 stars!

Libre Solutions

November 28, 2024 Source: Trustpilot.com

New customer, very happy

New customer, very old desk phones, Circle loop have helped me through setting thee old phones up and been there to advise me on certain aspects when needed.

I've spoken to the same few people over my many calls, which makes me feel like I'm being cared for as the people helping are aware of the situation etc.

Antony Byrne

November 1, 2024 Source: Trustpilot.com

Excellent Support & Telephone System

As a company we left 4com who were terrible, Circleloop have been nothing but perfect, customer service is top tier and no problems at all!