Expertise.ai (formerly Chatsimple) Reviews

Chatsimple is literally so easy to set up; they could not have picked a better name for it. We added this to two of our marketing websites, set up custom Q&A, and were capturing leads within 30 minutes. Chatsimple is such a great example of how an "AI native" product can add value almost immediately to what used to be a much more complex enterprise use case.

Really nothing to dislike. Just found out they are adding Zapier support, which will make automating our chat processes even easier.

A really fast way to add AI intelligence to our website chatbot to drive more engagement and leads. It's giving us much greater insight into the types of questions our prospects are asking, and how to hone our answers on the fly.

Easy to use, and great support.

I slaute all the team

Nothing to dislike, the solution is awesome

Bot for lead generation

Neat interface, easy to work with, best support and service in the field!

Don't have access to the back end but not a big issue

helps selling solutions to my clients

I first find out about chat simple from a friend and I used for my website and is incredible how good it is

Nothing everything so far is perfect it great

Is making me waste less time doing customer service

I recently started using Chat Simple for our website, FAq' and wow, what a game-changer! It's super user-friendly, so setting up our FAQ chatbot was a piece of cake. The custom escalation settings are a HUGE enabler in streamling workflows for certain situations.

Plus, the team behind it is incredibly supportive - they're always there to lend a hand when needed. Our team is loving it. Totally recommend it if you're looking to spruce up your customer interactions. 👍🙂

I'm doing my best to poke holes, but cannot find anything so far. Would love to upgrade with an extra seat, where I can set different types of access settings for the user in the future.

Huge time saver

Huge accuracy improver

much better visitor experience.

Ele auxilia para o cotidiano, ajudando na demanda, possibilitando melhor atendimento ao cliente. E o suporte é excelente, sempre que precisei me atenderam na hora.

Até o momento não tive desvantagens, tive alguns problemas técnicos, mas que foram resolvidos rápidos

Está facilitando o atendimento ao cliente

Set up was super simple, the platform is easy to navigate and the training capabilities are pretty robust. Overall the cost is a no brainer, and if you dont have an Ai chatbot like Chatsimple your missing out on potential conversions and ways to educate and engage your customers when they are on your website, which at times is your only chance.

honeslty, cant think of anything. I asked when the Chat GPT bing engine would be utilized and was told this is in a future release, look forward to that.

ways to engage our clients without having to streamline visitor chats to an actual person. I can upload all our information and it in most cases answers questions better than an actual human, and faster.

I recently encountered an issue with the auto-scroll feature on Chatsimple's chatbot integrated into our website. The team at Chatsimple, particularly Hao, took immediate action to rectify the problem.

From the moment I reported the issue, Hao was prompt, attentive, and genuinely committed to resolving the problem effectively. This kind of dedicated customer service is rare and deserves to be recognized. It's clear to me that Chatsimple is dedicated to excellence, both in the products they offer and the customer service they provide.

The issue was resolved efficiently, allowing us to get back to business without any hassle. I can't stress enough how this sort of reliability is crucial in today's fast-paced environment. The peace of mind knowing that any problem will be addressed quickly and proficiently is invaluable.

I wholeheartedly recommend Chatsimple to anyone looking for an intelligent chatbot solution backed by a team that's second to none when it comes to customer support.

Best regards,

Morgan

Can't find any downside. Everthing is perfect on ourside.

Save time for my business team