CGM LABDAQ Reviews

What I find most helpful is the ability to create accession numbers if I accidentally delete them or need to accept samples for verification. This feature has made it much easier to manage mistakes and ensure that all samples are properly tracked.

My least favorite aspect of LabDAQ is when it stops bridging samples for verification or when the system freezes. These interruptions can be quite frustrating.

CGM LABDAQ addresses issues such as inefficient workflows, revenue loss from billing mistakes, and challenges with regulatory compliance. It helps laboratories by automating routine tasks, supporting profitability with features like medical necessity checking, and maintaining both patient and data security.

User friendly system. Customer support is always knowledgeable and courteous.

At times it is hard to to get a hold of your account manager. Long hold times when calling customer service, or takes a long time to call back if message is taken when call is first answered.

The

I Like Best the Tech's , They get to know you by name, which means a lot today.. They are Professional and Efficient.. Awesome Service

They are super busy, end of day calls as we close.. We are on the West Coast, But still the Best...

I have mentioned in meetings through the years of service we have had with CGM/LabDaq to my Peers, I am so Pleased personally with the Friendliness and respect and caring that is associated with your product.. Your Staff to mention a few Rob, Ryan , Phillip, Ted to many to mention, are always helpful and get it done... Extremely Pleased...

Setting up New Tests for Chemistry Analyzer, Interfacing between 3 reference labs. And the usual just getting to know my Labdaq system better...

App style tiles are easy to find and create

We went through a lot of problems and troubleshooting to get to a point where we were functional

Most problems have been solved. This systems allows for more flexibility with reports and insurance.

The system is easy to use and has a lot of nice reporting features. It is easy to get to the information you need quickly.

I wish you could see outstanding orders at a glance for each workstation without having to run a report.

This has been a very viable product in several laboratories I have worked with. It has more than enough reporting options to meet the needs of any organization, and the support staff is excellent.

We have just installed a new reference laboratory interface, and LabDaq makes it easy to break down requisitions by performing laboratory.

You are as good as your foundation. They have a great support and training staff to assist and put you at ease. The ability to interface this software with other products is fantastic!

Sometimes we have to restart some software-related services, and not certain why. It's nice that it can be done, but not sure why its necessary.

Running our own lab. Tests are imported in, resulted, and easily pushed out at a constant flow.

User-friendly and customizable such as the tiles that you can drag and save. You can also save reports that you run often in the same way which is also helpful. They also interface with each of our instruments which helps greatly and are interfaced with our client's EHR to provide results quickly.

It is occasionally hard to find exactly what you are looking for and you have to hunt it down. There are a lot of menu options and sometimes the thing you are looking for is hidden in a place where you might not look first. Once you find what you are looking for, it is easy to either remember where you found it our make it a tile if you are accessing it often on your dashboard.

Get in early so you can learn the features before Go-Live

They helping me solve the problem of easy LIS usage and getting patient results where they belong.Also being able to interface with API for PT is helpful.

Straightforward, easy to use, logical, customizable

I personally have used this product for only about 10 months, but I have no complaints so far.

I had worked in a very large healthcare system for many years before recently starting at a Physicians office with it's own laboratory. The systems I had worked with before were laborious and complicated to use. LabDaq is straightforward and logical and has all of the features that our small business needs. And if we do have a need or issue, customer service has always been very helpful.

Ease of daily use. Easy to learn and teach new techs.

Some management report names are misleading

LabDaq is a great software for my physicians office lab. Support is super easy to contact and always fix any issues that may arise.

All of my analyzers are interfaced which makes resulting super easy.

User friendly, easy to train for the basics, US based service, competitively priced.

I wish there was a better online option for clients other than Labnexus which is limited and very hard to setup and maintain. Needs to have more standard rule and report options. Would prefer a cloud-based option so that we don't have to keep upgrading servers and hosting on-site.

We are daily solving issues with clients that need lab interfacing. We have been able to retain our clients over the years due to reliable connections. We have been able to use the Labnexus option for clients that are unable to interface and just need to view results.