CERVIS Reviews

It's completely customizable, easy to set up, maintain and use, and allows volunteers to engage more deeply. It allows us to communicate with larger groups of people and enables new volunteers to sign up for opportunities independently. We searched for other platforms for years until we found Cervis. I would not use anything else.

The only thing I don't like about Cervis is that because we have lots of opportunities listed each day, I do a lot of scrolling to find what I need to view and access on the monthly view. I love the visual that it provides, but I would like to be able to view it by week instead of the entire month just because we have at least 35 opportunities to show each day. I really can't think of anything else that I don't like. Cervis is what you make it; the support does a great job of answering questions when we need help.

Before we had CERVIS, we organized our route coordination on huge calendars or on paper. This was a nightmare to maintain and very time consuming. When we started with CERVIS, we immediately had everything easy to organize online and all our staff could see what volunteers were scheduled (or what needs we had) at the same time. It also allowed me to schedule people remotely, and since I have volunteers or potential volunteers contact me at all hours of the day, this helped to be able to instantly see what needs we have and change it real time. CERVIS also helped us communicate with large groups of volunteers at a time, and although this is still a challenge with generational preferences, it is certainly easier now than it has ever been. Another huge benefit of CERVIS is that is has broadened our volunteer base quickly and with a younger generation who may be more seasonal or single serve volunteers. We are the only Meals On Wheels program in the upstate of South Carolina to offer the option of signing up to be a volunteer and signing up for a volunteering opportunity online. Just this year, for the first time in the history of our program, we are tracking volunteer hours. For many years, if we needed to give that information for grant writing purposes, we would simply estimate. With the more accurate tracking, we can see now that we were probably underestimating volunteer hours for all those years.

We have had CERVIS since 2000. They gave us 2 hours of personal one to one training when we first started. The training was fantastic! When we had to integrate our current data to CERVIS, is was very easy!

I love how much time it saves me. I used to spend 2 days a month doing statistics (mostly volunteer hours) and now it takes me less than 30 minutes! I checked out the competitors and there was no comparison! It is easy to learn. The customer support is AWESOME, and I use it quite often. The Helpdesk generally gets back to me within an hour or so.

Quick and easy way to recruit volunteers for our organization. When we have last minute changes to the schedule for our needs it also helps us to communicate quickly and effectively with our volunteers!

I wish I could customize my dashboard more as our organization does not utilize a fraction of the features and it can appear too cluttered and visually chaotic.

It helps us recruit and maintain our volunteers. Whether it is a one time event or an ongoing scheduled activity that our organization needs help with. It also helps to coordinate volunteers at multiple sites agency wide.

I enjoy how easy it is for me to use. I enjoy that it is also web based! I am glad it is not another app I have to download.

Pull reports by Address for each event..

I like that

CERVIS is super easy to use for administrators and volunteers. Our volunteers have been very happy with this platform since we moved over to it in 2022. Support has been extremely responsive and helpful, especially when we were first onboarding with CERVIS.

Not much, but there are a couple bits of functionality that would work better for us if they were more customizable. There is a way to make suggestions for future development so we're hoping those changes will be addressed.

Great easy way for volunteers to sign up for opportunities and for us to manage events and schedules. This is much less laborious than our prior custom management tools.

It's so easy to use that both our elderly and teenaged volunteers can create an account and register with ease.

There are specific little things I don't like, but they seem to anticipate the problems and fix them quickly.

We don't have specific problems, but the ability to search for nearly everything makes it easier to narrow down the database to specific volunteers or opportunities.

We were able to integrate with very little issues. In addition, the Support portion of CERVIS is quick to respond and is willing to review suggestions. We've had a few of our suggestions used by CERVIS.

It would be nice to add notes to Reservations, not just to the Groups. We have submitted a request and feel it will be handled in upcoming updates.

The ability to reach, track and report more efficiently. This is enabling us to have a faster response to our own needs.

I like that it stays the same cost each year, which makes budgeting easy. It has a lot of features, and they are always improving and updating them. It allows the volunteers to be empowered to use the system too.

Some things aren't always intuitive or can't be fully customized, so we need to be creative in finding workarounds for them.

It allows us to easily track all of our volunteer data in one place, and easily pull information and reports for funders, leadership and others.

They work with you to add in features or address glitches swiftly all to improve both user and admin experiences!

I wish we could incorporate our own Background process into the system. We have specific requirements that the current integrated service does not cover.

Notifications for document uploads are a huge time saver!

Hands down, the CERVIS team provides some of the best customer service that I have experienced professionally. They are always quick to respond to our questions, even during non-standard hours. They are also continually improving the product with monthly updates, and listen to customer feature requests. The software provides us with many levels of customization in our volunteer application and reports - this was a very important factor for our organization. The software is also very affordable and feature-rich compared to other solutions.

The structure of CERVIS is not inherently school-based, so we have had to be creative in setting up our processes compared to other solutions. But CERVIS is also significantly less costly than other solutions.

CERVIS helps us better manage our school volunteers using an online application, background check management, event set up, communication, reporting and more. They offer strong security, email delivery, and customization options at a lower cost compared to previously used solutions.