CentralReach Reviews

User Rating

4/5 (Based on 64 Ratings)

Rating Distribution

Excellent
39.1%
Very Good
39.1%
Average
10.9%
Poor
3.1%
Terrible
7.8%

User Sentiments

User-friendly Interface, Comprehensive Data Collection Features, Efficient Scheduling System, Real-time Data Visualization

Frequent System Outages, Occasional Data Loss, Mobile App Limitations, Steep Learning Curve

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Review Summary

Central Reach is a popular platform for data collection, client management and scheduling in the behavioral therapy field. Users praise its ease of use, especially for data collection and scheduling, and its comprehensive features. However, many users report frequent glitches, slow loading times, and issues with offline functionality. While customer service is generally considered to be good, some users express frustration with technical support and the platform's lack of user-friendly features.

Pros

Central Reach is userfriendly, making it easy to navigate and access client appointments and information.
The software allows for easy data collection and analysis, helping therapists track client progress.
Central Reach offers robust scheduling features, making it convenient for scheduling appointments and managing time sheets.

Cons

The platform occasionally experiences glitches or crashes, causing interruptions and potential data loss.
Central Reach may require multiple clicks to access desired features, extending the time needed to accomplish tasks.
While the software has many features, it can be overwhelming for new users, requiring significant training to master.

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Reviews

Heather L

January 9, 2024 Source: G2.com

Central Reach makes everything eaiser

What do you like best about CentralReach?

Central reach is easy to use, the number of features it has is great, customer support is easy to reach.

What do you dislike about CentralReach?

It has some bugs to work out, it doesn't always load, it's slow, it kicks me out.

What problems is CentralReach solving and how is that benefiting you?

The scheduling is awesome and easy to use

Herald John T

April 12, 2023 Source: G2.com

Everything is here.

What do you like best about CentralReach?

Like it's so easy to access and I cannot feel any lag or delay when I click any of their buttons. Tech Support Team is really helpful when I asked them questions. There's a lot of features in CentralReach which is a good thing and it's just enought and not too wordy nor overwhelming.

What do you dislike about CentralReach?

Actually, and honestly, I cannot think of any bad experiences when I use CentralReach because it's convenient, and you won't feel any hassle at all because it's no lag or delay. Maybe try to have chat email support so it could be easily figured out if there is any question.

What problems is CentralReach solving and how is that benefiting you?

It's like a platform where all the therapists and patients that we are handling have access to it. It contains medical records, history, and timesheets that define everything that happens on their medical session. All of the files and evaluations is there and that is accessible to everyone in our company. It was amazing.

Julius P

April 11, 2023 Source: G2.com

Accuracy and Effectiveness

What do you like best about CentralReach?

I like Central Reach because all the information and all necessary data are easy to access.

What do you dislike about CentralReach?

I do not have any problem while using CentralReach.

What problems is CentralReach solving and how is that benefiting you?

CentralReach solve a lot of problem like giving schedule to the therapist and patient.

Dan Nathaniel S

April 6, 2023 Source: G2.com

User friendly.

What do you like best about CentralReach?

I can generate notes and graphs for back office purposes.

What do you dislike about CentralReach?

None so far. Everything seems working fine.

What problems is CentralReach solving and how is that benefiting you?

It solves the slightly slow responding of the platform in some specific data processing.

Allyson D

February 27, 2023 Source: G2.com

CentralReach Review

What do you like best about CentralReach?

CentralReach allows me to see patient schedules and hours easily at one glance.

What do you dislike about CentralReach?

CentralReach tends to crash quite often.

What problems is CentralReach solving and how is that benefiting you?

CentralReach helps me keep trach of hours that therapists spend with their patient so we can accurately bill their insurance.

Jessica K

September 22, 2022 Source: G2.com

Great software for ABA

What do you like best about CentralReach?

Contains resources in one space. Easy to access all necessary information in a patient chart, including records, billing, authorizations.

What do you dislike about CentralReach?

Lacks a patient ledger function. Can be difficult to decipher a true patient balance, especially if the patient has been receiving services for a long time.

What problems is CentralReach solving and how is that benefiting you?

Being able to manage multiple clinics/providers in one system.

Greta H

August 9, 2022 Source: G2.com

Central Reach

What do you like best about CentralReach?

Central reach makes writing billing notes very easy and it is easy to navigate the system. The note writing portion is self explanatory and user friendly. I like it much more than salesforce.

What do you dislike about CentralReach?

Updates can be inhibiting of the ability to write notes or log on. There was an entire week where central reach was down and no one could login. Once it was back up and running we had so much billing to catch up on.

What problems is CentralReach solving and how is that benefiting you?

It helps us take billing notes for the applied behavior therapy services we provide to individuals. It also helps out with scheduling and having a visual calendar to see.

Daniela D

December 23, 2021 Source: G2.com

Central reach

What do you like best about CentralReach?

What i like most about central reach is how user friendly it actually is. It is great for scheduling, writing notes and seeing client's charts. I also love how easy it is to create a graph at the end of every session.

What do you dislike about CentralReach?

Some downsides include the fact that central reach will sometimes be down and sometimes it can be down for a whole day. This does not occur horribly often but it still happens often enough to be noticeable and irritating.

What problems is CentralReach solving and how is that benefiting you?

Some problems that are being solved by central reach is being able to have all of us use the same platform and be able to add data into it at the same time. In the past i have worked with programs in which you could not enter into a client's chart if someone was in it. I love that several of us could be in the same chart at once.

Verified User in Mental Health Care

October 14, 2019 Source: G2.com

Great way to manage files

What do you like best about CentralReach?

You can store plenty of your clients files and upload for everyone in the network to view. You can keep track of hours billed and manage schedules.

What do you dislike about CentralReach?

Be aware of the scheduled maintenance throughout the week. It’s late at night but you around 11 pst but you won’t be able to continue any work

What problems is CentralReach solving and how is that benefiting you?

Tracking clients goals and seeing their progress

Verified User in Hospital & Health Care

October 9, 2019 Source: G2.com

CR has helped with my training for work

What do you like best about CentralReach?

I enjoyed that CR was very easy to use even on the tablet, but definitely easier on the computer.

What do you dislike about CentralReach?

It was difficult to use on the phone with the modules we had to do but it's probably because of my old phone.

What problems is CentralReach solving and how is that benefiting you?

We used CR at work to train with modules to learn about Autism. It make training very easy and it was awesome to be able to do it at work.

CentralReach Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use CentralReach?

Review Summary

Pros

Cons

Heather L

Herald John T

Julius P

Dan Nathaniel S

Allyson D

Jessica K

Greta H

Daniela D

Verified User in Mental Health Care

Verified User in Hospital & Health Care

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