Centiment Reviews

User Rating

4.7/5 (Based on 172 Ratings)

Rating Distribution

Excellent
90.7%
Very Good
1.2%
Average
0%
Poor
0%
Terrible
8.1%

User Sentiments

Exceptional Customer Service, Fast Turnaround Time, High-Quality Respondents, Affordable Pricing

Limited Niche Audience Reach, Occasional Data Quality Issues, Survey Platform Limitations, Lack of Self-Service Options

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Review Summary

Centiment garners positive feedback from users for its comprehensive social media monitoring capabilities, user-friendly interface, and detailed reporting. The platform efficiently tracks brand mentions, analyzes sentiment, and provides actionable insights, enabling businesses to enhance their social media strategies. Users appreciate the customizable dashboards, which allow for tailored monitoring of relevant metrics. Additionally, Centiment's responsive customer support is praised for its promptness and helpfulness. However, some users have reported occasional technical glitches and limitations in the sentiment analysis accuracy. Overall, Centiment is a well-received social media monitoring tool valued for its robust features and user-centric design.

Pros

Provides actionable insights for better decisionmaking and improved customer satisfaction.
Offers comprehensive comparisons of various SaaS products to aid in informed selections.

Cons

Limited selection of products for comparison.
Reviews may not be verified, leading to potential inaccuracies.

AI-Generated from the text of User Reviews

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Reviews

Salman Mohagheghi

January 3, 2026 Source: Trustpilot.com

Professional, High Quality, Timely Service

I have worked with Centiment on multiple projects and have been very pleased with the outcome every time. The expert assigned to our project was very knowledgeable and helpful and worked with us closely on fine tuning the survey questions and design. Overall, Centiment provides very professional, timely service, with reasonable prices and very efficient customer experience.

Danielle Roberts

January 1, 2026 Source: Trustpilot.com

Centiment is speedy and reliable

Centiment is speedy and reliable. Derek is always very helpful with the setup and throughout the process, and they deliver great results.

Miranda Yaver

June 19, 2025 Source: Trustpilot.com

Excellent research platform, highly recommend

Centiment has been great to work with and Derek in particular has been an absolute gem. I've now done 4 surveys with them and I've been really thrilled: good samples, appropriately priced, and Derek is very responsive whenever I've had questions -- whether hopping on a call to go over more detailed questions, or over email. I always appreciate that they do a small test run so that I can identify any errors and correct before collecting the rest of the sample. I've successfully published with the results of one of these surveys and the other projects are moving right along. I couldn't be happier with my experience and highly recommend.

Sarah Kimmel

June 18, 2025 Source: Trustpilot.com

The best customer experience

The best customer experience of any market research company I've worked with. Not even close. Centiment's hand-off process and workflow is seamless and saves me hours of time compared to other market research organizations I've worked with.

customer

April 21, 2025 Source: Trustpilot.com

This is my second time using Centiment…

This is my second time using Centiment and I find it to be quick, easy, and reliable. The staff has been incredibly helpful as well!

Kristen

April 1, 2025 Source: Trustpilot.com

Fast, Considerate and Clear

This was my first time working with Centiment, and it was a great experience! I received quick responses, helpful tips, and clear communication throughout the process. Setting up the survey was easy, and Centiment handled the rest. Highly recommend.

Liz

March 19, 2025 Source: Trustpilot.com

Easy to set-up

Easy to set-up, great responsiveness, survey results extremely helpful !

Dick Buck

February 28, 2025 Source: Trustpilot.com

B2B Research

B2B Research
Centiment delivered exactly what was promised in a timely and seamless manner.

Richard Buck, CEO, Progressive Business Insights, Inc.

Stephanie Thornton

February 4, 2025 Source: Trustpilot.com

Informative, Quick, and Easy

Our representative from Centiment, Derek, was responsive and informative. The process of collecting consumer and customer sentiments using Centiment's surveys was easy and quick and allowed us to make quick decisions on our business projects.

Jon Breen

January 28, 2025 Source: Trustpilot.com

An Excellent Experience

I am a researcher in the social sciences, with a focus on disability in the workplace. I was very pleased to see both the interest in our topic and the expertise and speed with which our Centiment colleague was able to create an appropriate survey for our purposes.