CareAR Assist

About CareAR Assist

CareAR, a Xerox Company, is a smart augmented reality support platform that visually enables your customer service, field service, and IT service professionals to achieve better results and experiences. Remote AR training and troubleshooting can help you avoid costly dispatches and reduce time-sensitive resolutions while also improving safety. Customers, employees, and field personnel now have access to a next-generation support tool that can quickly deflect and reduce downtime. CareAR extends the value of support teams by combining enhanced augmented reality tools with live video collaboration and recording photographs and video from help sessions into systems of record as part of an end-to-end service management workflow. You can invite as many colleagues as you want to work together in a live, high-definition, remote solving session with CareAR's multiparty capability. CareAR users may annotate live video feeds as well as shared photos, providing detailed visual help to quickly fix problems, thanks to one of the industry's most comprehensive AR toolboxes. Organizing support teams into groups allows businesses to better manage users and analyze team member performance. You can divide people into groups based on their work function, geography, corporate organization, spoken language, skillset, or any other characteristic. Group assignment can be used to filter reporting.