Calltracks Reviews

Using call tracks., at first to me it seemed like the run of the mill product, many promises and wondering if it would really work. However I was pleasantly surprised. The reason I say this it does its job by actually tracking all calls you get in continuity with website interactions It actually creates a paper trail on the sources of the call. This information is important to us because it helps structure our marketing initiative, where to place concentration.and also aids in data analyzation.

I could not find anything to much to dislike about this product except sometimes trying to finding the exact thing you want to do can be a little cumbersome, although nothing that can bring you to a full stop.

It helped us to strategize on a hidden market

1) The team are great with the support they provide and the integration with Universal Analytics which is so easy it has become a game changer for our clients business

2) It has given our client data and insights they never had before allowing them to make strategic decisions with the data they get from calltracks

For our clients who want to use the call tracks the reporting solution they offer a branded version, but not a full whitelabel version

Trying to find ROI for my clients on all marketing channels but also improve the overall customer service that the clients provide with the ability to listen back to the calls. Calltracks has provided so much data and insight that we can see significant improvement on clients business even after a month. The challenge as always is to use the data in the right way.

Seeing call volumes for different keywords has really helped save paid search budget

also great to monitor staff members call handling skills

No mobile app and interface isn't responsive

Analysising successful marketing spend and improving call handling. Better understanding of ROI

Ability to report calls to Google Analytics and access the data via API.

Limited hours of support (UK office hours), which does not translate so well to Pacific Standard Time. They provided us with a cell number though, we can call in case of urgency.

What problems are you solving with the product? What benefits have you realized?

Ability to report calls to Google Analytics and access the data via API.

Limited hours of support (UK office hours), which does not translate so well to Pacific Standard Time. They provided us with a cell number though, we can call in case of urgency.

Tracking calls coming from phone numbers displayed on websites.

Calltracks helped me to administrate my companies calling activities and it has boosted my companies performance too.

I like that customer service group actually treats you like a customer and answer all the questions you have,

This software might be troublesome for some new users as the substance is actually characterized yet the working is somewhat difficult in some areas.

By far in my experience calltrack is an extremely valuable tool.

The software has a customize dashboard which is very convenient for any company need.

I recommend this !!

We use calltracks to evaluate the calls of our agents with our customers.

I like the fact that it captures all of your clients information the first Time around and it’s so accurate.

So far there is nothing I don’t like about this product. It’s seems seamless and flawless.

It helps capture all of clients information when we are not available to talk them. This way we won’t lose market share.

Works great to track phone call stats and for comparing to numerous other competitors

That it does not include more dropped call stats

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Works great to track phone call stats and for comparing to numerous other competitors

That it does not include more dropped call stats

Worry about the quality not the price

We use it for our customer success team

Lo mejor es que permite hacer un seguimiento real de llamadas e incluso de la conversación mantenida. además, permite pagar como se desee (por llamadas, por minuto...). Es muy útil para realizar seguimientos con fines comerciales (código postal desde el que se realiza la llamada, etc.)

Este software solo está disponible para los tipos de líneas telefónicas PSTN y VoIP entrantes.

Esta aplicación también tiene como contra el hecho de que no sea gratuita y la poca privacidad en las llamadas y las conversaciones de los usuarios.

Los principales beneficios surgen al darle un uso profesional y quedarse grabado y analizar la estadística de esa llamada.