CallTower Reviews

I had a great experience interacting with the service team. They were very attentive to my needs as a customer, and consistently responsive throughout. Overall, they’re a strong partner to work with and always a pleasure to meet with.

The portal can be a bit difficult to navigate, but it’s still manageable, and I very rarely even need to use it.

Whenever an issue comes up, the support team responds quickly and resolves it in a timely manner.

As a SMB that wants to stay at the cutting edge of technology without breaking the bank, partners are essential, and CallTower has played that role for us for the last 4 years.

We recognize what CallTower does well, and we typically stay in those lanes. I haven't had much success working on things outside of the norm.

CallTower's Direct Routing platform provides access to our business phone lines to all employees in the US in a familiar interface.

I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech service through Teams. The reliable phone service and the ability to text message from within Teams is very convenient.

The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate. It's not intuitive. The porting process was a disaster. It took months, much longer than we were originally told. Communication with the project manager was pretty bad initially.

I need phone service, and CallTower provides low cost, good quality phone service and tech service through Teams. Text messaging from within Teams is very convenient.

I love the support from CallTower. The support system really works well. Additionally, the initial setup of CallTower was easy.

Sometimes it's a bit slow.

CallTower helps my sales and customer support teams make phone calls effectively.

Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch.

Wish we had access to more local features to self service, but a simple ticket into Customer service and changes are made. Example is adding a greeting when going to a call center.

Call routing based off area code to specific customer service reps. and main phone system.

I like CallTower because it's a one-stop shop for our needs. They provided great support to migrate from our existing platform to Microsoft Teams and assisted in building menus. They're also excellent in configuring and supporting devices. This all-in-one support has simplified our processes, including migrating all numbers to one carrier which makes billing easier. The resources assigned were really knowledgeable and helpful, making the setup process very easy for us, even though it was our first time doing anything like this. I recommend them all the time and would give them a nine out of ten.

I could use some help with improvement on managing new projects. There's some new technologies and opportunities getting shared with us, but not all fit into our current working model. One of them is the rent-to-own option, which is continually presented to me despite having expressed that I'm not interested.

CallTower consolidates our DIDs to one vendor, simplifying invoicing, troubleshooting, and support.

The support has always been very helpful. Opening a ticket is an easy process and the support engineers seem to be very knowledgable.

So far, there is nothing that I dislike.

Providing telco services that support our Microsoft Teams telephony solution.

.Their support is extremely quick to help and make things right if and when things don’t go according to plan

I wish texting features were included in their plans

It bridges the gap between internal teams communication and our customers

.never have problems with service outages

have no issues to report at this time have

get calls with no issues

The seamless integration with Microsoft Teams.

We are just implementing CallTower so so far we have not had any downsides.

Simplified implementation compared to our previous VOIP provider and better pricing.