Buildertrend Reviews

I appreciate the intuitiveness of Buildertrend and their ability to bring new things that work well for our industry. The initial setup wasn't very difficult, as we were organized and able to mold into their structure. The team with customer support was fantastic as always.

Buildertrend seems to focus more on larger volume sub-contract only based companies, however it seems to work as well for a company like ours where we have in house carpenter crew that does about 60-85% of the labor on projects. Another item probably more relavant is they seem to replace or make a change and just as we get used to the system. i.e. To-do's replaced by Tasks, The Todo worked better for us. but we have adapted. Now Cost inbox is going away, another change that makes us adapt because we heavily relied on cost inbox for non job related bookkeeping, i.e. fuel, Repairs to vehicles, Consumable supplies, office equipment, software, etc. items not billed or charged to a particular project. and Credit Card purchases.

Buildertrend helps with customer relations, sales management, payment processing, bookkeeping, and Jobsite communications.

I like the simplicity of Buildertrend because there's not a lot of technical hassle involved. I also appreciate the way it's laid out, which helps me and my team get a lot more work done without constantly having to talk to the client. I also value how it allows customers to see updates like photos and notes, so they know what's happening daily with their projects. This feature really works well for keeping clients informed. When I started working here three years ago, I chose Buildertrend for its ease of use and how it adapts with everyone in the office. The initial setup was pretty easy, and attending Buildertrend classes in Omaha with the team was a good experience. I actually tell everybody about Buildertrend and its ease.

Well, some of the things as far as the clients they become more involved. And sometimes it can be a little bit of a hindrance. I just think you need to pick and choose what photos you put on Buildertrend and what language you use because if the client sees that, that's just something that they can use to ask more questions. And, also, sometimes that could be a little cumbersome.

I use Buildertrend to ensure accountability in construction projects, and it helps reduce client communication by allowing customers to see project updates, getting more work done without constant client interaction.

I like the notes feature in Buildertrend, which allows our employees and subs on jobs to write notes and tag the person they need to read them. I appreciate the ability to track job progress and financials efficiently. The integration with QuickBooks and the option to upload job pictures are great. I enjoy that homeowners can see updates in real time, fostering transparency. The color coordination for different scheduled subcontractors makes it easy to read and manage tasks. Having our employees able to clock in/clock out, and calculate hours and billing progress simplifies our workflow. Overall, the initial setup was easy, which was beneficial for our team.

i love buildertrend.

I use Buildertrend to track job progress and financials. It helps with easy communication by having notes and tagging. The color coordination for subs makes schedules clear. Real-time updates keep homeowners informed.

The best part of Buildertrend for me is the daily logs. They make it easy to document my site visits, take photos, and keep both my team and the client updated at the same time. I can snap pictures and upload them right from the jobsite, which helps keep everything current and organized. I’m also able to assign tasks directly from my phone, which is really convenient when I’m on the go. Overall, the app runs quickly and has been reliable for me.

The main technology I feel Buildertrend is missing is the ability to upload plans and generate rendered views for the homeowner. Right now, we have to rely on outside programs or other people to handle that for us, and it can get expensive. In that area, they seem a little behind.

That said, the programs we’ve seen that offer that kind of AI aren’t as robust as Buildertrend when it comes to time clock management and overall project management. We’ve tried other options and ultimately found that we prefer BT. Pricing also seems comparable to the other options we’ve looked at and tested.

User Friendly and Customer Service. the tech is very knowledgeable and the facility of having my post connected to my accounting program is a plus

there is no way to fix a bill once is posted

they are always working hand in hand with us to make the program suitable for our type of business

Scheduling and the ability to share information. We certainly don't use all of the features, but we are heavily dependent on Scheduling (including automatic notifications), Change Order management, and document sharing.

It seems like things are breaking more often, and taking a long time to resolve. i.e. Notes that are attached to Change Order don't display on the mobile version. Comments to customers on Change Orders don't display for the customer. Miscellaneous gremlins that we shouldn't have to work around.

I think they're really trying to tie together all aspects of their software so that all pieces are using the same architecture, etc. This is a huge deal on the surface...if every customer used EVERY feature. As it is, though, it seems like some "improvements" just make things harder to use. I've complained about their new Change Order feature for MONTHS. It was far easy to use and manage before they started messing with it.

Having the entire project—along with all the details, selections, and everything else—accessible in one place is amazing.

We can’t notify a homeowner in a selection that has already been released. We need a Notify button available whenever needed, for any selection, even after it’s been released.

budgeting

The most helpful part of Buildertrend is having everything in one place. It keeps all the job information together—plans, selections, and other details—so it’s easy to stay organized. I can also track change orders easily, and it keeps a running total for the client.

I mainly use it to maintain the job schedule, reference plans, and communicate change orders with clients. It’s also a great space with essentially endless photo storage, which we use to keep clients up to date on the status of the job. I also require my Supers to use the daily logs so I can stay informed day to day, which is very helpful when navigating multiple projects.

It would be really helpful to have a place where all of my job schedules are visible on one screen, or some way to clearly show overlaps. I know that when I double-schedule there’s a conflict error that comes up, but something more than that would be great.

I like being able to manage a lot of projects while keeping the same level of employment. The initial setup of Buildertrend was very easy and intuitive.

The cost is a concern for me. Inbox automation isn't available yet, and I need better executive-level reporting. Also, more DOMO data refresh rates would be helpful.

I use Buildertrend for project management and selections. It helps me manage a lot of projects while keeping the same level of employment.

What I like most about Buildertrend is how it helps us keep everything organized in one place for each project. We primarily use it for billing, tracking invoices and purchase orders, and maintaining a complete project record. We have created a structured file system within each project that stores design boards, order sheets, signed client contracts, and before-and-after photos. Having all of this information centralized makes it easy to access project details, stay organized, and maintain accurate records throughout the renovation process.

What I dislike most is that when Buildertrend makes updates or changes to features, there does not always seem to be clear communication about what has changed or how to use the new functionality. While improvements are appreciated, I often find myself having to discover and learn the changes on my own through trial and error. More proactive announcements, training materials, tutorials, or "what's new" guides would make it much easier to understand and adopt new features efficiently.

Buildertrend helps us keep project financials organized and saves time on administrative tasks. One of the most valuable improvements has been the AI-powered bill entry feature, which automatically populates portions of the bill information. This reduces manual data entry, increases efficiency, and helps ensure bills are assigned correctly to the appropriate project. By streamlining the billing process, it allows us to spend less time on paperwork and more time focusing on project management and client service.