Brightpearl Reviews

Brightpearl has been at the heart of our business for the last 5 years. Its integration capabilities are next to none. It has proven time and time again that it is the ERP for retail in all forms. We have some complex and sector specific requirements and the automation engine for Sales orders is brilliant.

Brightpearl by Sage has been a reliable tool for managing our day-to-day operations. It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth.

We’ve been using Brightpearl for our retail/e-commerce operations. The platform has streamlined our business by bringing orders, inventory, and customer data into one place. Integrations with Shopify work smoothly, and the customer support team is responsive and genuinely helpful when we need them.

This app has been a huge help in streamlining our business. It keeps our stock accurate across all B2C channels, which has genuinely been a lifesaver for us since installing Brightpearl a few years ago. It's reliable, saves us time, cuts down on errors, and makes day-to-day operations much easier.

We have been using Brightpearl since 2018 for purchasing, inventory management, order fulfilment, and accounts, and overall we are extremely happy with the system. It has become a core part of our daily operations.

Brightpearl keeps our stock levels consistently accurate, which is crucial for us as we sell both ready-made products and manufacture our own goods. Although the platform isn’t specifically built for manufacturing workflows, we’ve found effective workarounds that allow us to manage both sides of the business smoothly.

The software is also very strong in customer management and product organisation, and the accounts side is clear and easy to work with. Everything connects well, which makes our operations much more efficient.

While Brightpearl isn’t always the quickest when it comes to rolling out upgrades, the system itself is stable, dependable, and works very well for our needs—especially as we did not want to invest in a fully customised programme.

Overall, Brightpearl has been a great solution for us, and we’re very satisfied after seven years of use.

We have been using Brightpearl since the very beginning of our business journey in 2014, and it has been an invaluable partner in our growth. The Brightpearl team has consistently supported us over the years, ensuring we make the most of this comprehensive and powerful software. Their dedication and expertise have helped us streamline operations and maximise efficiency. We truly appreciate their commitment and highly recommend Brightpearl to any business looking for a robust and reliable solution. Thank you from Pepleroptics

We had an issue caused by order volume on Black Friday. The BP team helped straight away to resolve the issue and went above and beyond to ensure we had no further issues.

We've been using Brightpearl for many years now. It's incredible for order management, with out of the box functionality to trigger automations and a flexible API. Triggering automations within the platform itself allows for maintenance of those workflows by otherwise less-technical staff. We have two Shopify sites integrated seamlessly into the system along with custom integrations from other channels that we built using the Brightpearl API. We manage orders from our channels and route them to the appropriate warehouses with ease. Brightpearl shows its strength at order management (and inventory management via Inventory Planner). We do also use it for Accounting (AP, AR, GL, Cash, Financials). The interface is really simple and there aren't fancy automated accounting features (e.g. it's missing invoice upload and recognition, integrated bank feed, etc). There are benefits to it being simple, and it works well for our business, but something to keep in mind for accounting teams with many thousands of monthly transactions. Where Brightpearl can make improvements is to enhance the accounting function, or at least expand on accounting related APIs so that one could build the functionality on top of its existing frameworks (e.g. extend API access to allow for bank feed/import, allow SQL type queries of GL information via API, allow for insight into the dollar balance of specific SKUs to allow more flexibility in systematically pulling true COGs, etc.). In any case, we chose Brightpearl over many other systems years ago and it still continues to perform well for our team.

We have been using Brightpearl for several years now and continue to be very impressed. It's a brilliant piece of software that supports our business effectively. The technical support team is absolutely outstanding, their phone support is available immediately, and they are always ready to assist with any issues. Highly recommended!

Great software for retailers! Brightpearl has saved us time on a multitude of tasks and has really helped us manage many aspects of our business such as inventory, orders and customers all in one place which is really useful. Easy to use and intuitive.