Bolt Reviews

User Rating

4.7/5 (Based on 45 Ratings)

Rating Distribution

Excellent
75.6%
Very Good
22.2%
Average
2.2%
Poor
0%
Terrible
0%

User Sentiments

Fraud Detection System, Fast Checkout Experience, Excellent Customer Support, Increased Conversion Rates

Occasional Bugs & Issues, Higher Transaction Fees, Slow Backend Issues, Limited Financing Options

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Review Summary

Reviews for Bolt highlight a streamlined, user-friendly checkout experience that is often praised for its speed and security measures. Users appreciate the robust fraud protection, which has significantly reduced chargebacks and saved valuable time for customer service teams. While some users have encountered technical issues or integration challenges, Bolt's customer support is consistently lauded for its responsiveness and willingness to work collaboratively toward solutions. However, concerns about higher fees and limited customization options are also expressed. Overall, Bolt offers a strong solution for businesses seeking to improve checkout efficiency and fraud prevention, but careful consideration of its cost and customization capabilities is recommended.

Pros

Bolt's fraud protection significantly reduces chargebacks.
Bolt offers a streamlined checkout experience for customers.
Customer support is responsive, helpful, and proactive.
Integration with various ecommerce platforms is seamless.

Cons

Bolt fees per order can be higher than competitors.
Occasional technical issues may impact checkout flow.
Limited customization options for branding and checkout page.
Some customers report issues with refund processing.

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Reviews

Verified User in Computer Games

May 14, 2025 Source: G2.com

1-click web checkout for games and apps

What do you like best about Bolt?

Bolt's newest pricing is the lowest in the payment processing industry and with Apple's recent legal decision about allowing third party payments has been a game changer for my studio. Every game studio should switch to web stores for checkout to not pay Apple's platform tax of 30%

What do you dislike about Bolt?

I'm still on the waitlist to get my debit card in their super app

What problems is Bolt solving and how is that benefiting you?

Apple's 30% platform tax no longer needs to be taken out of my payments. The judge ruling on the 1st of May has now opened up my games to third-parties like Bolt in all of my apps and I don't have to pay Apple 30% on my subscriptions or digital IAP.

Matt C

May 25, 2022 Source: G2.com

Great Checkout Option For BigCommerce

What do you like best about Bolt?

Easy and fast checkout for customers. Uptime is nearly 100%.

What do you dislike about Bolt?

I would struggle to find anything that I dislike.

Recommendations to others considering Bolt?

If you are thinking of a checkout partner to help you convert more customers, Bolt is a great choice.

What problems is Bolt solving and how is that benefiting you?

Increased our checkout completion rates and gave us a simple abandoned cart email to follow up with customers about items they've left behind.

Kaj L

April 21, 2022 Source: G2.com

Always willing to work with me to find a solution.

What do you like best about Bolt?

Have had a great experience with everyone I've worked with. If it isn't something available they will push it along to see if the change can be made. They have even ear market product issue to get ahold of me when the problem is changed in the future. Usually get a response with in 24 if not a lot sooner.

What do you dislike about Bolt?

Nothing I can really complain of yet. Been a good experience. Would like an easier way of knowing they are fighting my chargebacks other than check on my Braintree dashboard every day. An email saying we are on top of this and then this is resolved or covered would help peace of mind. Have had a lot of charge backs pop up recently and need that reassurance they you have us covered. One option that is available to have added but requires someone at bolt to do it. Is add a temporary message to the bolt check out. This would be an excellent option from the dashboard. I like to make it clear to customers ordering during the holidays that we won't we shipping till after we return from the holidays.

Recommendations to others considering Bolt?

Take the guessing game out of fraudulent orders!

What problems is Bolt solving and how is that benefiting you?

Bolt checkout icon may not show up for customers with poor internet connection. Working on installing a permanent check out button on our Bigcommerce page. This will allow the checkout button to show up even if the customer currently has low internet. Had a big problem with this a few weeks ago when Comcast was experiencing issue nationwide. Had a handful of customers complaining they couldn't see the check out button and didn't have an idea why till someone posted on social media that Comcast was experiencing problems nationwide. Support at Bolt hadn't realized this issue at the time as well.

Suruchi D

February 10, 2022 Source: G2.com

"Great Initiative for Retailers"

What do you like best about Bolt?

In a pandemic, there has been a surge in online shopping which led to server issues for many retailers. But Bolt has been a game-changer for all of the retailers. It's very smooth and easy for us.

What do you dislike about Bolt?

They handle even refund queries back and forth with ease. Loved this product.

Recommendations to others considering Bolt?

It could be a little expensive sometimes based on fees charged for an order.

What problems is Bolt solving and how is that benefiting you?

One should definitely consider using Bolt.

Verified User in Retail

November 3, 2021 Source: G2.com

Great company to work with, extremely responsive, impressive technology

What do you like best about Bolt?

Bolt is very merchant-friendly and will do everything they can to help you be a success. This includes their own quality assurance when integrating, proactively reaching out about new features and changes, and constantly evolving their product based on customer feedback and real world testing.

What do you dislike about Bolt?

Recommendations to others considering Bolt?

Whenever I have a question, my account manager at Bolt always responds within a couple of hours with the solution. Their general customer service support line is also top-notch and almost always has the answer in their first response -- within a couple of hours.

What problems is Bolt solving and how is that benefiting you?

The downside is the higher fees when using Bolt. At the same time, they also take a lot off your plate - split testing checkout, general checkout improvements, and the entire checkout process. We also didn't see an uptick in conversions like we hoped but we may be the outlier. Bolt has still been worth it simply because they take the entire checkout experience off our plate.

Wolfgang Payer

October 14, 2021 Source: Trustpilot.com

Danke für eure Spitzenangebote

Danke für eure Spitzenangebote. Ihr seid echt Wettbewerbsfähig und der Matktleader.

Josh C

July 16, 2021 Source: G2.com

Migration was smooth and we are seeing very little issues.

What do you like best about Bolt?

What I like best about Bolt is the speed in which customers can check out. The process is very simple with very little amount of clicks or re-directs. Our follow through on online ordering has increased greatly since we switched.

What do you dislike about Bolt?

So far, the only thing I can think of that I dislike is that sometimes refunds do not go through, due to VISA's new authorizations required for refunds. So Bolt is in charge of capturing all the authorizations and payments for everything, but once they can't successfully process a refund, it turns to the user's responsibility to get the customer their money. I feel like Bolt should be in charge of securing payments and also processing refunds, no matter what.

Recommendations to others considering Bolt?

Bolt will take on all online purchasing liabilities including charge backs, which can be a real pain for company's selling products. Their customer support team is phenomenal.

What problems is Bolt solving and how is that benefiting you?

The amount of time it took for us to bill and review all online orders was causing a lot of headaches with our accounting departments. Bolt has enabled us to work on other tasks and projects while their software seamlessly takes care of all online orders from start to finish. Bolt support has been outstanding.

Razor E

November 11, 2020 Source: G2.com

Fantastic product - BIG uptick in sales!!!!

What do you like best about Bolt?

I like that it's easier for my customers to buy things on my website. I love that bolt has a fraud protection component. We have had SIGNIFICANTLY less chargebacks while using Bolt compared to years of Paypal. And their customer service is fantastic and very responsive.

What do you dislike about Bolt?

The increase in fee on the sale was a little annoying at first - but we've gotten used to it. I get it - they are insuring the money better than others so that comes at a price.

Recommendations to others considering Bolt?

Do it. You won't regret it!

What problems is Bolt solving and how is that benefiting you?

Faster, easier checkout experience. And repeat sales from the customers- after they make a login on my site OR another site with bolt, they can checkout SUPER quick.

Derek D

November 4, 2020 Source: G2.com

Pure confidence in our checkout.

What do you like best about Bolt?

An extremely reliable, frictionless, and secure checkout process. We struggled for years with our one-page checkout with no real solutions insight without a complete migration. Bolt allowed us to breathe new life into the website and convert those customers that ordinarily would experience resistance when checking out. We originally thought this would be a temporary payment provider until we migrated carts but as we see the product evolve, we now plan on being customers for much much longer.

What do you dislike about Bolt?

Bolt just keeps getting better. Any issues we have experienced through our partnership have been taken very seriously and always resulted in a solution.

Recommendations to others considering Bolt?

I highly recommend ordering from a website that offers Bolt just to see how fast and easy it is. Get in touch with sales and let them show you the technology behind the frictionless checkout.

What problems is Bolt solving and how is that benefiting you?

Conversion rate. Customers already had decided to make a purchase on our website, but they could just not complete the transaction. Too often we would hear of customers' feedback on how difficult it was for them to place an order, or error messages they received during that process. It was like a light switch after deploying Bolt, the calls just stopped and we were able to get an idea of how much business was actually lost due to that poor experience.

Matt S

November 4, 2020 Source: G2.com

Their IT team is experienced and ready to solve the errors Great Team

What do you like best about Bolt?

Their afford and solutions. Response time is within an hour.

What do you dislike about Bolt?

Some integration problems between big commerce and their platform, however, they always come up with a solution for integration issues

What problems is Bolt solving and how is that benefiting you?

API problems.

Bolt Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Bolt?

Review Summary

Pros

Cons

Verified User in Computer Games

Matt C

Kaj L

Suruchi D

Verified User in Retail

Wolfgang Payer

Josh C

Razor E

Derek D

Matt S

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